Keyes Toyota

I was writing this emai as a concerned and unhappy I was writing this emai as a concerned and unhappy customer. On two occasions we visited Keyes Toyota in an attempt to acquire information in regards I was writing this emai as a concerned and unhappy customer. On two occasions we visited Keyes Toyota in an attempt to acquire information in regards to the LA Times weekly deals. I inquired first via internet and spoke with a gentleman named Joe, whom was extremely helpful but just happened to have left when we arrived. (not his fault we didnt specify a time) We were introduced to Luis who was the supervisor for the Online dept., very friendly and cordial. He said we would have our current trade in vehicle appraised, and we would be helped out by a sales person named Max. Max was polite and nice, as well as helpful except for the fact that he refused to upraise our vehicle. We explained to Max my wife and I were there to gather information, as my father was going to be the main signer on whichever deal we decided to obtain. Max insisted that it would be better to run the numbers when my father was present which would be the following day. Friday we arrived in hopes to work out a deal. After 10 minutes of just standing and waiting we were introduced to a new sales person, whom was not that great of a sales person. Refused to give us numbers and examples of deals or payment plans, even with us telling him our credit score. We understood that our offer was not current with the offer we were attempting to obtain in The Newspaper Ad, but we were open to new ideas/offers. After a long time of waiting I asked the sales person if it was possible to bring some water for my parents. He pointed me towards the other lobby and stated its back there. There was no water, another gentlemen walked in and his salesperson was able to find him water. After another 30 minutes of waiting we spoke to the Sales Manager, whom for the most part was MORE helpful and was able to better explain numbers and show us deals. However after his first offer, which was not to our pockets budget, he seemed to have become very irate. "Attempted" another offer and we asked if there was anything possibly lower with a slightly more down, and flat out said "no." "Nothing I can do," have a good night and walked away. I previously bought a new car in 2007 from Keyes Toyota, and returned there because of the exceptional customer service. Its sad to see how much has changed, and how much of our time was wasted. I hope that you can really take this into account, and train your sales people to be a bit more courteous. I also want to point out that we asked about qualifying for the 2 year college discounts for Toyota Financial Specials' for College Grads, they said no such thing existed, and they stated they knew the deals after we re assured them on TFS' website it states the qualifications. Ive attached the website for Toyota Financial Services, Im sure you will be able to see under requirements, my issue. Unfortunately we will be taking our business elsewhere. http://www.toyotafinancial.com/consumer/tfs.portal?_nfpb=true&_pageLabel=pg_CollGradFinProg_unsctf More

I live in Las Vegas, was making a business by phone and email, she was trying to sell me a car with black interior , when i was specifically asking for a latte! i found out about that only after i bought a email, she was trying to sell me a car with black interior , when i was specifically asking for a latte! i found out about that only after i bought a air ticket to LA !!! Now: NO CAR, WAISTED TIME , WAISTED $160 ON AIR TICKET , ... More

Smarmy sales people who passed us off when it was clear we were not ready to purchase that day. Little attention to detail or responsiveness to our needs when trying to make the sale. we were not ready to purchase that day. Little attention to detail or responsiveness to our needs when trying to make the sale. More

As soon as we ( my husband and I) step out of our car, Steve came to greet us and he introduced himself to us. He was all smile,meaning he was happy to assist us and that is what i always look whenever Steve came to greet us and he introduced himself to us. He was all smile,meaning he was happy to assist us and that is what i always look whenever i try to go and buy a car, how the sales agent enthusiasm in helping a costumer. It's really true, i was very picky and inquisitive that Steve was able to and patient enough to answer all my questions and show us in details all the things that i need to now on the SUV or van.we test drive not only one but 2 SUV and a van, and i did not see in him that he was pushing us to buy, not like other sales agent that i went to, most of them were in a hurry, and that really turn me off right away but not Steve Restivo he is very patient and really is a knowledgeable agent inspite of the fact that he is only been working as a car sales agent for 4 months.He also called me the following day to ask me how I like the Sienna that i purchased and if i have any questions. More

Joe was very helpful. He approached us right away when he saw us coming and directed us where to go. He gave us a few options on our choice. He knows the car from top to bottom. He gave us a lot of informati saw us coming and directed us where to go. He gave us a few options on our choice. He knows the car from top to bottom. He gave us a lot of information about the car that we wanted. He then introduced us to Rocky who helped us a lot with the pricing making sure that we are able to afford buying the car we wanted. He worked with our budget and really made our purchase possible. Make sure you look for these two guys when you're looking to buy your next car. Thanks a bunch Joe and Rocky. We love our Prius C! More

Eric Rockey and Joseph Bonaventura were really helpful to me and my family. The service we got was more than what we can ask for. They were very welcoming when we arrived asked us what we were looking for... me and my family. The service we got was more than what we can ask for. They were very welcoming when we arrived asked us what we were looking for... and what can the do for us. They had Free drinks to offer and as well as fruit. over all we were helped by very kind people. More

I found the sales people very attentive to our concerns They were also very informative and descriptive when it came to answering our questions. And where very understanding to our needs. They were also very informative and descriptive when it came to answering our questions. And where very understanding to our needs. More

I'm very happy with the car. It's my dream car. I really had a good deal. Steve made it all possible. The price was excellent. I couldn't ask for anything more. Thank you very much.. I really had a good deal. Steve made it all possible. The price was excellent. I couldn't ask for anything more. Thank you very much.. More

He was excellent in helping me in what seemed like an insurmountable undertaking. Made the purchasing experience amazing and friendly. Victor in finance was a huge and knowledgable help as well. I would insurmountable undertaking. Made the purchasing experience amazing and friendly. Victor in finance was a huge and knowledgable help as well. I would recommend them both without reservations. More

Jerome greeted me at the dealership with a friendly and personal introduction. He listened to my needs, wants and requirements for a car and I walked out with a great vehicle. I would definitely recommend personal introduction. He listened to my needs, wants and requirements for a car and I walked out with a great vehicle. I would definitely recommend Jerome and this dealership to my friends and family! More