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Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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361 Reviews of Keyes Toyota

January 03, 2022

Had an emergency due to a dead battery. Once it was jump started I drove immediately to Keyes. Sam Nejad helped immediately.. I had to have a new battery and they put it in quickly even though I didn't have More

by Olympics91601
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Najad - 5 star rating
Jan 04, 2022 -

Keyes Toyota responded

Thank you for the kind review and we are happy to hear that vehicle was taken care of quickly. Please reach out if you have any questions!

December 28, 2021

Went in on the 23rd after 6:PM while it was raining. The salesman immediately greeted us at the door. was very responsive and quick. Found the car I wanted, I had called three other dealers near me but the More

by norahj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex was my salesperson and Mo was the manager. Shawky was my finance person, Hudson Wallbank
Dec 29, 2021 -

Keyes Toyota responded

Congrats on the new vehicle and thanks for the great review! We really appreciate it!

December 28, 2021

Only thing that made my visit good was my service provider, because no one else wanted to work and help me but he came out with a positive attitude and great conversation. Excellent customer service More

by Santifulnicholas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Dec 29, 2021 -

Keyes Toyota responded

Thank you for sharing your feedback and we are sorry to hear that your visit was less than 5-stars. If you would like to discuss this further or share any other details please email our GM at jsarvey@keyestoyota.com. We appreciate your time!

December 26, 2021

Went in to have my radio fixed. I sat all day and they charged me $550 just to look at the radio. At the end of the whole day of waiting they told me they needed to order the part and I would have to brin More

by gwarren333
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Dec 29, 2021 -

Keyes Toyota responded

Thank you for taking the time to share your feedback with us. Please know that our service technicians are highly skilled and knowledgeable, and they would not have suggested a service if the vehicle did not need it. We strive to make sure all the vehicles that go through our service center are well maintained and running smoothly. Should you wish to discuss this further, please email our General Manager at jsarvey@keyestoyota.com. We appreciate your time.

December 23, 2021

Done as promised.Chris is always helpful at explaining what needs to be done and the cost More

by Mark Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 27, 2021 -

Keyes Toyota responded

Thanks for taking time out of your day to review us. Have a wonderful day!

December 23, 2021

Met a new service rep today, Alex he was beyond fabulous, professional, knowledgeable and friendly. Obviously cares about the customer and his work. Appreciated his honesty about the cars needs. Definitely w More

by suntzulynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Dec 27, 2021 -

Keyes Toyota responded

Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

December 23, 2021

A trustworthy dealer who can meet your needs and is informed and great at passing that information on is like gold! Highly recommend More

by Corella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Dec 29, 2021 -

Keyes Toyota responded

Thanks for the kind review! We appreciate your business!

December 20, 2021

The check-in process was easy and I received my car back before they had told me I would. More

by Sharla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Dec 22, 2021 -

Keyes Toyota responded

Sharla, Thanks for working with us and for taking the time to leave a review! We appreciate your time and hope to see you again.

December 20, 2021

Every thing was done properly and done sooner then was told and I appreciate you and keys Toyota for job well done thank you More

by neno817@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember first time his name was Shawn
Dec 22, 2021 -

Keyes Toyota responded

We're so happy to hear you had a great experience. Feel free to reach out if you have any additional questions as we'll be happy to answer them.

December 20, 2021

it took me four hours to wait for my vehicle's 30 K-mile service, tire replacement and alignment - this is probably too long for these services. Also, I didn't get any updates about the status of my vehicle More

by GUGolla
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Parada
Jan 04, 2022 -

Keyes Toyota responded

Thank you for bringing this to our attention and we apologize for the inconvenience. Should you to discuss this further and share any other details, please feel free to email our GM at jsarvey@keyestoyota.com. We appreciate your time and feedback.

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