Keyes Mission Hills Hyundai - Service Center

Ian helped us out again. . had some minor issues with my Hyundai, but they took care of us. thank you! . had some minor issues with my Hyundai, but they took care of us. thank you! More

Payed 743$ fora knock sensor, car broke down, this dealership is a joke, know one should be going through this nonsense I do not suggest buying a vehicle or taking it here for service. I took my vehi dealership is a joke, know one should be going through this nonsense I do not suggest buying a vehicle or taking it here for service. I took my vehicle in for service In November and did not receive my car back till January. When I received the car. It broke down that day at the light on Sepulveda. I payed 743$ for a knock sensor. Just for the car to fully break down and need an engine replacement. After the replacement I had to pay another 500$, it took them an extra month to fix the vehicle. My car broke down again 2 days ago and today they tell me it’s emissions. I spoke to Mr. Hovik the director or manager who said he would help me get my refund back and the day I went to talk to him he got in his black truck and drove away, hyundai will cause you stress and tell u everything is wrong with your car. Before you buy a car here just go visit the service area and see how it’s ran there. Do not purchase or get your car fixed here as you will be in trouble they did not want to even provide a loaner vehicle. As a consumer I’m highly disappointed and I want more people to know that the service here is completely a joke. If anyone else has had issues at hyundai at mission hills write a review here as I will be going on every platform to inform consumers about this place and the terrible service they gave me. More

Car got into a medium accident, and was driven to this dealership. It’s been there now for 3 months! We kept getting excuses, regarding estimates and ordering parts. After all this time, now they are sayi dealership. It’s been there now for 3 months! We kept getting excuses, regarding estimates and ordering parts. After all this time, now they are saying car is totaled, and we may have to pay more out of pocket after charging thousands of dollars from the insurance. We still don’t have out car back, and have no idea if we’ll even get it back intact. Please do yourself a favor and avoid this dealership! More

BEWARE - TRIED TO CHARGE ME FOR SOMETHING I DIDN'T NEED Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one da NEED Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one day or one week, I didn't care, just give me a call when it's done. There were three issues I was having them look at: sunroof wouldn't work, possible parasitic draw on battery, and the TPMS is showing a warning light, most likely need to change or repair one or more sensors. They said there was a $195 diagnostic fee per complaint (car is out of warranty). Ok, I signed the paperwork and left. Isaiah Figueroa, the service advisor, called me back later in the afternoon and that's when I found out that the diagnostic fee doesn't get waived if I choose to repair the vehicle. Obviously, this would have been a red flag and I would've left immediately had I known. The service coordinator was unprofessional and rude, talking over me as I was asking questions or making statements. Isaiah said they needed to "reset" the sunroof (additional $195 - makes no sense, it's a switch. Either it works or it doesn't), the TPMS needed three new sensors (3 @ $260 each) and the battery was bad (replace for $350+ ; literally a brand new battery, 5 weeks old) and there was no parasitic draw (then how did it drain in 5 weeks?) Obviously, these guys have no clue what they're talking about. I asked them to fix the TPMS and sunroof, leave the battery alone. Total cost quoted: $1560 I asked when it would complete, and Isaiah said it would be same day, 5:00pm. I explained that I couldn't get it that night, but I'd come by in the next morning and get it. When I arrived at 10:30am the next morning, the car wasn't ready. Isaiah said they needed "another hour or so for the TPMS to reset." No call. No email. No text. That I was livid was an understatement. Not only are they going to steal $585 from me for "diagnostics" but then the car isn't ready when they said it would be?!?! To further antagonize me, Isaiah wanted me to sign the paperwork on the repair. Why would I sign a paper saying the repair was done when I haven't inspected the vehicle to see if the repairs have been completed?! I didn't sign the paperwork, I told Isaiah to have it ready at noon and I would be back. When I got back, the car still wasn't ready. I had to wait an additional 30 min for the car to be "test driven." One of the diagnostic fees was waved (Isaiah made it sound like they were doing me a favor) and the final bill was $1387, $390 of which was "diagnostic fees." Absolute crooks. Side note: After I left the dealership, I stopped at an auto parts store to have the battery/charging system checked. That's when I noticed the hood was open. They didn't even close the hood. There were no issues with the battery or the alternator which means Isaiah and Keyes Service tried to get me to pay for something I didn't need. Keyes Hyundai is shady, have no idea what the they're talking about, and will STEAL your money if you're not careful. BEWARE. More

BEWARE! They damaged my car during a regular recall repair. Isaiah Figueroa was in charge of the car and claimed they did not scratch my car, but the before They damaged my car during a regular recall repair. Isaiah Figueroa was in charge of the car and claimed they did not scratch my car, but the before and after photos show a different story. Mike told me they would fix the car for free and to bring it in. I drove to the dealership 2 different types; the first time they told me the detailing team was not working that day (even though Mike to me to come in), and the second day Isaiah Figueroa told me he would not fix the car. I have proof the dealership caused the damage, I sent it to the dealership as well as the police department and Hyundai corporate. The manager Efrom Lopez is nonexistent, I left voice messages, emails, and other employees told him to contact me and he never did. The stupidest thing was they showed me the pictures the dealership took of my car before the appointment and there was no scratch then the photos from after the appointment showed the scratch. STAY AWAY FROM HYUNDAI MISSION HILLS DEALERSHIP! I bought my car from this dealership and once that was over and it is time for servicing they treated me like garbage. They will do the same to you. More

Never go to this dealer it's been the worst service I have ever experienced customer service is very bad I ordered a couple of parts on Feb 7 and I still haven't received them they do not do there job have ever experienced customer service is very bad I ordered a couple of parts on Feb 7 and I still haven't received them they do not do there job right they leave u on hold for a very long time so avoid this place it will save u from having a stroke More

I went in to have my car checked, not serviced. I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no I told two people exactly that. When Isaiah Figueroa the service advisor came to hand me a paper and told me it would take 2-3 hours I told him no no I didn’t want anything service I wasn’t going to pay for that, I just wanted them to check a light. He looked confused and said that would take roughly 4 hours so I said thank you but no I need to come back another day for that, or take it elsewhere. I didn’t sign any paperwork proving I got my car serviced, yet on my Hyundai app it shows that I received a full maintenance on that very day. Do yourself a favor and don’t come here. It’s not worth dealing with this xxxxxxxx. Oh and when I tried to call and speak to a supervisor about what happened, I was left on hold, had to call back just to get left on hold again and then sent to voicemail. I will never come here again and rest assured every single person will know about your schemes More

Service guy was great, explained everything but one thing I didn’t like was the price of the service performed. I think it was over priced to make up for the lack of customers that come in for service. I didn’t like was the price of the service performed. I think it was over priced to make up for the lack of customers that come in for service. More

Outstanding help, Along with everyone being terrific, Jonathan Enriquez went way beyond what would be expected in arranging for my battery replacement. This started with working with me in getting the c Jonathan Enriquez went way beyond what would be expected in arranging for my battery replacement. This started with working with me in getting the car to the dealership and then making arrangements for a late pickup. Everyone is the best! More

The car was ready when the service technician said it would be. I didn't have any wait. would be. I didn't have any wait. More