Keyes Hyundai

I've had some terrible dealership experiences, so I prefer to use our family mechanic whenever possible. That said, a recall on my daughter's Elantra GT left me no choice but to set up an appointment prefer to use our family mechanic whenever possible. That said, a recall on my daughter's Elantra GT left me no choice but to set up an appointment at our local Hyundai dealer (deep breath). I arrived a half hour before my appointment, got out of my car, and went to the service desk. Much to my surprise, I was greeted by a Hyundai staff member who was well-mannered, respectful, and very kind-hearted. As a matter of fact, all three men I interacted with during my visit were absolute gentlemen. When I returned to pick up my daughter's car, I purchased a rear windshield wiper from the parts department, and AGAIN, I received the same warm, genuinely kind response from the girl who was working the parts desk. The part was paid for and in my hands within five minutes. In my 55 years of driving, I have never had such a positive experience with dealership employees. Kudos to the H & R department for hiring A+ people - the service was fantastic! Jerry L More

Jonathan was amazing he helped me out when one of his colleagues did not want to assist me and answered all my questions colleagues did not want to assist me and answered all my questions More

This facility seems to be in the midst of a significant turnaround. In prior months I was met with bruising unannounced delays and protracted silence, for scheduled service with an appointment. But this we turnaround. In prior months I was met with bruising unannounced delays and protracted silence, for scheduled service with an appointment. But this week I had a surprise malfunction with our fantastic Santa Fe and despite the unknowns had our car back and functional in less than 24 hours. Our service advisor Jonathan Hughes was courteous and responsive and the overall manager Rick Cotright seems to be a miracle worker. More

I was very satisfied with the attention and help I received from my service advisor, Johnathan Vasquez. He did and outstanding job of representing your company. received from my service advisor, Johnathan Vasquez. He did and outstanding job of representing your company. More

Donovan is excellent, patient, and thorough. His care and recommendations were greatly appreciated. Thank you. His care and recommendations were greatly appreciated. Thank you. More

I had a really good buying experience with my CPO 2023 Hyundai Santa Fe Calligraphy. I would definitely buy from Keyes Hyundai again. I did have one issue that remains unresolved and that is that the vehi Hyundai Santa Fe Calligraphy. I would definitely buy from Keyes Hyundai again. I did have one issue that remains unresolved and that is that the vehicle had a cargo cover and cargo net shown on the window sticker, but neither one was shipped with the vehicle when I purchased it. I was disappointed I did not receive those items, especially the cargo cover. If that was made right, my purchase experience would have been PERFECT! There is still time for perfection Keyes Hyundai if you are reading my review. Thanks again for a beautiful vehicle. More

Ruby my sales rep was extraordinary. She went above and beyond to get my car serviced. I don’t know the name if mechanic who actually did the work in the end but he was awesome too. She went above and beyond to get my car serviced. I don’t know the name if mechanic who actually did the work in the end but he was awesome too. He very kindly showed me the part that caused my ignition problems. More

Appointment set for today at 7 30 am for a standard 15,000 miles service and diagnostic error appearing on dashboard. Very nice service advisor told me an oil change would be minimum 4 to 5 hours. "R 15,000 miles service and diagnostic error appearing on dashboard. Very nice service advisor told me an oil change would be minimum 4 to 5 hours. "Rediculous", also was told that due to lack of technicians at this location ANY and ALL diagnostic work under warranty would take at least 4 to 5 days WITHOUT any loaner car or rental car option. Can't speak for other Hyundai dealerships in LA but Van Nuys is a COMPLETE DISASTER!! Shane on the management!! More

Efficient and organized dealership they make efforts to be time managed, the wait was not longer than to be expected. Rep is very communicative, and the reps helping customers are very communicative with s be time managed, the wait was not longer than to be expected. Rep is very communicative, and the reps helping customers are very communicative with service department regarding concerns and vehicle information and status which is a huge difference from Glendale location where I typically go. I appreciate the rattle in the front of my car being resolved when received as well as recall being repaired. Raymond Perez assisted me, the service technician that worked on my car deserves a raise he did a great job inspecting the vehicle, was very professional and helpful. Thank You More

We had a positive experience when we purchased our fifth Hyundai, a Tucson Hybrid, in February 2024, and an equally positive experience when we had it serviced in August. It was easy to schedule an appointm Hyundai, a Tucson Hybrid, in February 2024, and an equally positive experience when we had it serviced in August. It was easy to schedule an appointment online, and Jonathan Vasquez provided excellent service. With the three years complimentary maintenance, the price was right! Keyes of Van Nuys excellent reputation is well deserved. More