Keyes Hyundai
Van Nuys, CA
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1,983 Reviews of Keyes Hyundai
I purchased a new Elantra recently. Susan was the salesperson and she made the experience comfortable and fully professional. Fred handled the finance end and helped me through what cou Susan was the salesperson and she made the experience comfortable and fully professional. Fred handled the finance end and helped me through what could have been a difficult journey. Everyone I interacted with was friendly and low key, helping me in an experience that I had not been through in quite a while. More
Buying a car from Keyes was great. Siuzanna Asratian was the salesperson I worked with. She was quite professional and knowledgeable about the car I was interested in. She listened to Siuzanna Asratian was the salesperson I worked with. She was quite professional and knowledgeable about the car I was interested in. She listened to my questions and gave straightforward answers. There weren't any games being played. I wasn't hurried. This is my first electric vehicle, so I was concerned about all the new to me technology. She explained the car's features and how it operated. At delivery, she explained and demonstrated how everything worked and again, didn't hurry the process. I would definitely buy another car from her. Negotiating a price at a car dealership can be an unpleasant experience, however, that was not the case at Keyes. Eddie Fefer (Sales Manager) was professional. He listened to my position and expressed the dealership's clearly. It wasn't confrontational, like at a different dealer I visited. Most importantly, there weren't games being played. I was quite happy with the process and I truly believe I was treated fairly. The entire sales and delivery process was smooth. Things that needed to be addressed were taken care of. There were no loose ends. Overall, an excellent dealership to deal with. More
I didn't like the sales department trying to pressure me and cram dealer installed "extra's" over the price of the vehicle. I actually got up and walked out of the showroom and got into my own car to leave and cram dealer installed "extra's" over the price of the vehicle. I actually got up and walked out of the showroom and got into my own car to leave. More
Wonderful customer service! Very friendly, efficient and accommodating. After getting my car serviced elsewhere, it still seemed to be hesitating, so I brought it to Keyes. They Very friendly, efficient and accommodating. After getting my car serviced elsewhere, it still seemed to be hesitating, so I brought it to Keyes. They did a diagnosis and found nothing wrong. Even after paying for 2 Lyfts and spending time on the diagnosis, there was no charge! I am from out of town and I will return again if I need anything done. More