Keyes European

Had my grandparents in from out of town, had received many calls prior saying they could do the same deal on my car (previously bought from then) 2012 a 2013 model for the same monthly payment (6 phone many calls prior saying they could do the same deal on my car (previously bought from then) 2012 a 2013 model for the same monthly payment (6 phone calls over 3 months) only to my disappointment to find out 3 hours later in the dealership that they wanted to increase my payment by $200 per month. Never would've gone if what was said wasn't true. BUYER BEWARE! GET IT IN WRITING BEFORE WASTING YOUR TIME!. Dealt with Gary C. Never was looking to actually make a deal, but again the salesman called me 3 different times telling me he could get me in a new car for the same amount I was paying with 0 down only for me to find out that when I got there that it was going to be $200 per month higher. Keyes sold me the car I'm in now (2012 C250 coupe) and they told me when I originally bought it that I could trade it in early with no hassle. My relatives were with me and also witnessed them promise this. The bottom line is that this dealership will say anything to close a deal and say anything just to get you in the front door. BE CAREFUL AND SHOP AROUND! More

Coming here for service was much more pleasant than sales. Simply put, service w as classy and short-n-sweet. Karin was my service adviser and did her best to make everything prompt (there were a few sales. Simply put, service w as classy and short-n-sweet. Karin was my service adviser and did her best to make everything prompt (there were a few hickups not due to any of her fault). I got an alignment issue looked at and even worked on in a very quick time. Although my problem persists, I understand from her (and the dealerships perspective) that there's nothing you can do. The pulling to the right is almost always due to alignment or tire pressure. although there is one other dealership closer to my house, I wouldn't mind bringing it here for service if this type of attention and service continues. More

All dealerships likely have some measure of dishonesty, but Keyes European takes the prize in dishonesty. There is absolutely no shred of integrity, truthfulness, or anything good about this dealership. but Keyes European takes the prize in dishonesty. There is absolutely no shred of integrity, truthfulness, or anything good about this dealership. If you are a buyer, stay away, even if you get quoted less here. At the end of the day, they won't honor any price they give you, whether it's for financing, trade-in, or the car itself. They will try however they can to cheat you, rip you off, and take your wallet. If they quote you $5k off sticker for example, they will try to make it up on "other fees" at check-out. If they promise you $60k on the car, when it comes to signing, they will then say that they can't do it at $60k anymore, but that it's $62k. Don't waste your time and take your business somewhere else. These people are something else. Car salesmen are a lower form of life so beware, but be especially aware of these folks. Their ill reputation is extremely well-deserved judging by them. More

It was very easy working with Nick. I call Nick to request a ML model. When I arrived to the gorgeous showroom,he assisted me with the test drive and getting my vehicle ready. Nick fully guided me thr request a ML model. When I arrived to the gorgeous showroom,he assisted me with the test drive and getting my vehicle ready. Nick fully guided me through all the features and assured me, if I had any questions to just give him a call. I enjoy working with Nick for his expertise and honesty. More

I loved my experience at Keyes. I came in looking to buy a new car and was not really sure what I wanted. I was immediately greeted by a salesman who helped me find exactly what I wanted and in my price ran a new car and was not really sure what I wanted. I was immediately greeted by a salesman who helped me find exactly what I wanted and in my price range! More

Before visiting any dealership, I did my homework on the ML model that I wanted and on the dealership itself. I always see Keyes Mercedes on my way to visit my sister. I was hestitant to visit Keyes Europea ML model that I wanted and on the dealership itself. I always see Keyes Mercedes on my way to visit my sister. I was hestitant to visit Keyes European Mjercedes at first from the reviews I saw online. I told my sister, I am looking to purcahse a ML but I can't find any dealership I trust. Her husband ( my brother in law) immediately jumped in our conversation and recommended me to Johnny. Still I felt uneasy, I went onto their website to check inventory and talked to Rebecca. They had like a huge inventory of MLs for me to choose from. She was very friendly and quick to help. I told her, my brother in law purchase his car from Johnny and I wanted to meet with Johnny. Rebecca told me he was off that day but I was eager to see the new ML I asked if there was any way he would be in for a bit. She said she will call me back in 10 minutes. Johnny called me personally and told me he can meet with me in the next hour. As I walked into the dealership, I was well greeted and my tour from Johnny was excellent. I sat in the G55 and right away, I knew that was the car I wanted to drive home with. The negoiating process was more pleasant than I thought. I was out of the dealership within 2 hours. Jeremy guided me through the process and gave me more options than I thought I had. I am definitely happy I listened to my brother and gave Keyes a chance. I love my ML and highly recommend Rebecca,JOHNNY and Jeremy. More

I was referred to this dealership by one of their VIP customers and was treated with such disdain and arrogance by my salesman, Kris Assad, I walked out. I contacted MBUSA Corp., filed a complaint and t customers and was treated with such disdain and arrogance by my salesman, Kris Assad, I walked out. I contacted MBUSA Corp., filed a complaint and then sent a detailed email to Mr. Howard Keyes and his V.P. and I never received a response or phone call from either of them. Naturally, the GM didn't want to lose my business after his VIP customer called livid about my experience so they put another salesman in touch with me and after much hesitation I started dealing with Keyes again. Once again I was disappointed because after several days of wheeling and dealing on the phone a deal was finally on the table that I would consider. I did expect a little special treatment after my experience there and I got none of that. The General Manager, Simon called me personally and took the deal off the table that had already been agreed upon and changed all the numbers so that KEYES came out on top. Forget trying to keep an unhappy customer happy. I got a bad deal with the last car I bought from them. They are crooks here and only care about their pockets, not return business. And it starts at the top, so it trickles down to the salespeople. I decided to go to Penske Mercedes and got THE BEST deal, had a great, relaxing experience and highly recommend their dealership for those of you who hate buying a car. I can't even imagine the pressure Keyes will put on customers once that GIGANTOR showroom is finished. More

I went to this place because they had the color I was looking for and I was referred by another sales person at another dealer. Since I had already done my homework and have received quotes from other d looking for and I was referred by another sales person at another dealer. Since I had already done my homework and have received quotes from other dealers, I went to "Vlade" to see if they can match the best deal I already had. Well, lets just say that not only did Vlade and his manager were crooks but also tried to say that the quote I received was a lie and that other dealer were frauds - but it was Vlade and his manager (no name but a stocky fat man) that were the real frauds! So after we left and told them that we will go and check out the offer we received from the other dealer and see if it was legitimate - we ended up getting the car from that dealer (Silverstar - Thousand Oaks) and were treated with the best care and got the exact deal we wanted...the same one Vlade and his manager said we wouldn't get! Also then this dealer and Vlade started calling us twice a day to see if we had made a decision on the car. We had to finally tell them that they are a bunch of crooks and I would never recommend anyone to this dealer. More

First off, I loved Danny! He is a really nice man, easy to talk to, and not too pushy. When I went in to look I told them just looking and trying choose between the ml and gl. Danny got this and he gave ve to talk to, and not too pushy. When I went in to look I told them just looking and trying choose between the ml and gl. Danny got this and he gave very practical advice and was concerned about the options I really needed on the car and helped me nix the ones that weren't necessary. However, one of his managers were very rude! He was too pushy, quite rude, and obviously only cared about the bottom line. His rude nature finally led me to tell him to back off and leave me alone. I wish I could remember his name. Two weeks later I purchased a the ml at Silver Lake Auto Group in Thousand Oaks. Avoid Keyes like the plague and go where they know how to treat customers. Ask for Greg Jarvis at Silver Lake you won't be disappointed. More

I had a great experience buying my E550 Coupe from Keyes Mercedes. Alexis was great from the initial conversation on the phone and following up with my questions. Once at the dealership, Johnny was awesome Mercedes. Alexis was great from the initial conversation on the phone and following up with my questions. Once at the dealership, Johnny was awesome all around. He showed me all the options we had for the vehicle I was looking for (only Keyes had them...), took me for a test drive, and eventually found me a deal I could work with. They even took care of my leased Audi. Jason was thorough with my financing options and made the final transaction a breeze. Highly recommended. More