Keyes European

Joe was very accommodating and excellent Joe was very accommodating and excellent and great customer service. He was trustworthy and approachable. I came into the dealership to upgrade my lea Joe was very accommodating and excellent and great customer service. He was trustworthy and approachable. I came into the dealership to upgrade my lease. He was efficient, he gets an A ++. He's worked with all of my family. More

Marc Pizzuto is top notch Marc Pizzuto helped me with the servicing of my car and I couldn't be happier. He is a true professional when it comes to explaining what I need, lis Marc Pizzuto helped me with the servicing of my car and I couldn't be happier. He is a true professional when it comes to explaining what I need, listening to what I have to say and being upfront with all the details. He is very punctual with his call updates and when he says my car will be ready at a certain time, it always is. Thanks again Marc and Keyes. More

Best to go to Marc Pizzuto for Service By Far the best dealership I have gone to. Marc Pizzuto is patient, explains everything that my car needs in detail, and calls back immediately with u By Far the best dealership I have gone to. Marc Pizzuto is patient, explains everything that my car needs in detail, and calls back immediately with updates. I would recommend this dealership to everyone I know. More

Vladimir is great He was very friendly and cooperative. I really like my new car. He helped me by explaining all the new features that came with the car. I would recomm He was very friendly and cooperative. I really like my new car. He helped me by explaining all the new features that came with the car. I would recommend working with Vladimir More

Henry will help you get the best deal #henryhormozi is the best sales person anyone can ask for. His professionalism is indescribable. The way he treats his customers is outstanding. I #henryhormozi is the best sales person anyone can ask for. His professionalism is indescribable. The way he treats his customers is outstanding. If you ever decide to purchase a Mercedes-Benz (which I highly recommend do it at least once in your lifetime) please have him help you. He will get you the very best deal possible And make the whole process whole lot easier. More

Funny offer. Very funny a dealer. At first, I was offered to change my old Mercedes C250 to new C300. First they sent me a postcard, I'll get my $ 8500 and my mont Very funny a dealer. At first, I was offered to change my old Mercedes C250 to new C300. First they sent me a postcard, I'll get my $ 8500 and my monthly payment will be $ 5 more. Last times they sent me the same postcard, but I get $ 8000 and my monthly payment will be $ 45 more. Today I received the same postcard I get $8000 and my monthly payment will be $ 69 more. I can be and went to change my old Mercedes. But I do not want to deal with these liars. More

Service Department Sucks I purchased an E350 from this dealer. The wood trim is now lifting away from the door panels and dashboard. This is not what I would expect to have I purchased an E350 from this dealer. The wood trim is now lifting away from the door panels and dashboard. This is not what I would expect to have happen. I don't understand why this would occur and went to the service center for the repair and support. They were dismissive and refused to help unless I was willing to pay for the repair out of pocket. They even said they have never seen this happen before. I called MBZ USA and no help from them either. I have been waiting a week for a return follow up call from the service manager and have yet to receive a call. This is unacceptable. I am very saddened to see that this dealership who was so willing to take my money and willing to jump hoops to make a sale would treat their customers this way. Don't be fooled by the fancy showroom, cookies, coffee and soda it is all a gimmick to get you sold on their service - what a joke. In addition, they continue to send me sales materials with rebates to purchase another automobile from them I will never purchase another car from them. I say stay away from them if you want good service after your purchase. More

Extremely poor quality control and focus on slick sales Where to begin... Overall, it honestly ranks as the worst experience I've ever had. Let me explain. My wife and I purchased 2 cars from this plac Where to begin... Overall, it honestly ranks as the worst experience I've ever had. Let me explain. My wife and I purchased 2 cars from this place and both were returned in the span of 24 hours. BOTH were returned. I fully recommend this place if you like the feeling of needing to take a shower after having talked to these people... The facts : Sunday 5/18, Car 1 : 2011 c350 : We discovered after we got home that the passenger front door did not lock despite it being cpo inspected. Also, The sales guy, Reza, gave us the wrong 2nd key as it did not work for that car. Driving away from Keyes, the tire pressure warning came on, which was our first clue... When we took it back Reza, in his INFINITE technical car wisdom, explained that this happens when the temperature changes. Apparently, there must have been a major shift in temp from the test drive 2 hours before... Seriously Reza ? SRSLY ? LOL That night I tried the 2nd key. The remote nor the physical emergency key worked... wrong key for the car. Would a more competent staff have checked before confidently stating "Here is your 2nd Key" ? I also discovered that the passenger front door lock failed to lock. Whatever my car buying skills, you MUST also ask How Did That Pass CPO Inspection ??? Monday 5/19, Car 2: Returned car1 Monday morning to get issues fixed. Decided to leave car with service but, after some thought, we decided to exercise the cancellation option. VP of sales parachuted in and saved the deal by offering a 2012 c250 that we test drove for 28k after haggling on price after having found a comparable on my iPad ( right as were were talking price ) at another dealer as leverage. Now read this next part carefully : ***We were about to take delivery of Car2 when we discovered the prep team damaged the hood by taking clear coat off a big spot on the hood and leaving swirl marks in the paint around the car. *** Wouldn't a competent dealer have avoided this by not having a sh-t car prep team / operation ? (if the dealership says it was already there, then how did THAT pass the all encompassing CPO inspection process they continually use as the answer to any questions about the car ? Makes you wonder, huh ? ) At this point we were utterly disgusted, done and left with the strong inclination that we needed that shower.... HERE'S THE THING : All throughout the ordeal every person we spoke to from sales guy to top mgr had the "it's ok, we can fix it" attitude NOT REALIZING THIS IS A POOR STANDARD FOR CUSTOMER SERVICE and that all of the "fix it" issues add up to a bad experience for the customer. ** A TRUE CUSTOMER FOCUSED OPERATION WOULD REALIZE THERE SHOULD NOT BE ISSUES TO FIX (and casually disregard with "we'll just fix it") Or, at least not disregard EVERY SINGLE 1 WITH A "well just fix it" answer ** I HAPPILY paid the rip off $500 restock fee (was only $250 at the dealer we ended up buying from) just to get the Heck out of there, at that point. BTW, Keyes inflates prices for back end items like extended warranty, restock fee, etc.... Found this out when the dealer we did buy from gave us their prices for the exact same items. There is a standard of customer service that nobody at Keyes European even knows exists... I would give them a dollar so they could buy a clue but I doubt they could manage the transaction without messing that one up too. I got nothing but lies and "don't worry about it" from the "slick" sales guy , Reza, and nothing but apathy and incompetence from everyone else except Stan the vp who tried to save the deal. He was ok. I honestly don't comprehend how they can run a business like that. We ended up buying today from another dealer who gave an experience diametrically opposed to that of Keyes European. The good dealer offered to show me the CPO inspection report, they disclosed and answered every 1 of my questions with the actual data and not "You don't have to worry about this car, It's certified!", they actually were pleasant to talk to (i.e. There was no 'slick' vibe and dismissive attitude as was present at Keyes). Full disclosure bred confidence in my wife in I that we were making a good deal. Keyes, from our experience, does not appear to be able to even comprehend that approach. Whatever I should have / could have done as "The buyer", the un-refutable facts from my time at Keyes Euro is that they : 1) don't care about quality in their inspection process (rendering the vaunted 'CPO certification' as worthless as the paper it's printed on) 2) Have no concept of Customer service beyond the slick "It's no problem / don't worry about it" sales line 3) Have a laughable vehicle delivery process which speaks to the poorest operations execution I've ever seen at a Mfr dealership. P.S. I have the sales contract from Car1 and Car2 to prove it and can post to photobucket, etc. and add that URL to this post. My experience points to a systemic problem at Keyes Euro which nothing short of a complete overhaul of process and people will remedy. They are apparently focused on 'the deal' (getting the $) and don't realize that having the BASICS down - Not messing up your own Cars - Doing ADEQUATE CPO inspections - Knowing the ACTUAL answers to customer questions, - Not having a DISMISSIVE attitude - only caring about the DOLLAR) will result in increased sales. The staff I dealt with seemed like a bad wannabe copies of slick Wall Street con artists. More

I went in looking for a New car and Gabriel the internet manager helped me find the perfect car and got me a great price. I will always come back to keyes mercedes as long as Gabriel works there. If you a manager helped me find the perfect car and got me a great price. I will always come back to keyes mercedes as long as Gabriel works there. If you are in the market for a car and not looking for hassel go see gabriel! More

My initial visit to this dealership was extremely disappointing as my warranty issue was ignored and I drove the car home in its broken condition. It doesn't feel good to leave a MB dealership like disappointing as my warranty issue was ignored and I drove the car home in its broken condition. It doesn't feel good to leave a MB dealership like that. MB Corporate encouraged me to return to a dealership so I chose this one because Karin the service consultant was respectful and understanding, though there was nothing she could do at the time (I guess). Since then I have been back for service and issue and Karin has been good to me. I don't think highly of their mechanics at all but with Karin on my side, I could bare it. The sales staff here were OK, though at one point our Armenian sales guy began using all sorts of absurd slang with us in the car as if he just turned a switch and was mr ghettolicious or something. Need less to say, we didn't buy from here when we were shopping but a good friend of us did from another sales person. More