Key Hyundai of Salem - Service Center

Car repair I was totally satisfied with the prompt attention to my car, and the helpful service. My car was delivered at the agreed upon time. It is working perf I was totally satisfied with the prompt attention to my car, and the helpful service. My car was delivered at the agreed upon time. It is working perfectly. More

Great Experience Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as quick as possible. More

Very good experience I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. More

Rapid and Good Service Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely ret Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely return again. More

Just go someplace else Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place. More

Poor Service Dept. Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV axle boot repair and don’t have replacement part?! Don’t recommend servicing your vehicle here. Once mine is no longer under warranty- I won’t be. More

Excellent Customer service Love my tucson We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Servic We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Service advisor notified the day it came in. They were friendly and very caring to us. More

Lost a long time customer Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to in Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to install a part. Was told "the service agent isn't here who gave you that price, he called out sick" on 2nd appointment to finish the work, when 90% of the work was already done and paid for. Told to reschedule work when he is in and to try to reach that person directly, which would make 3 weeks without heat in my car or the ability to defog my window. 8 years of business. You have lost a customer over $70. Something happened to this business, and it seems to correspond to the fact they no longer do customer surveys. Disgusted and taken advantage of. More

Inattentive I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download the software. You have to register the VIN to your Hyundai account to download the software. My issue was the VIN was not in my name, but under the previous owner, so I could not have the car under my name in my Hyundai account. The Hyundai website said to go to my preferred Hyundai dealer to put the VIN under my name, so in I went (July 28, 2017). The person who helped me was attentive at first, but after an hour and a half of getting nowhere and getting disconnected on all of the phone calls we tried to make, he requested I just write him an email and he would forward to his manager/representative. He also told me I should sign up for the paid BlueLink service because 'it's pretty much the same thing'. I said no. I went home and sent the email. Days go by and no reply. I send another email asking for an update. Days later I get a reply saying he is happy to help me with whatever I need. Swell. He doesn't answer my question about where my problem with the VIN stands. I wait another couple days and ask again. He says his manager isn't in that day and will ask when he is in. Okay, fine. I email a couple of days later asking where the issue stands. He says the rep has been working on it, but cannot offer me any other details. He then asked for my VIN and told me that the representative would contact me soon. How could the rep be 'working' on it previously without my VIN? A week and a half go by and I still have heard nothing, so I email again. He cannot give me any details. He then suggests I just purchase a new car all together to solve all of my 'problems'. I say no and ask for the representatives contact information, so I can contact them since I have heard nothing. He never replied to my email. I emailed Hyundai directly yesterday and they switched the VIN under my name in just a couple of hours. I wish I had known this was an option, so I didn't waste all of that time on someone who clearly didn't care to help me. The 'my manager is off today' or 'the rep is working on it' lasted for 4 days short of a month when a simple complaint email to Hyundai resolved my issue in a matter of hours. I cannot speak for all of the sales staff at Salem Ford Hyundai, as I only dealt with one person. I am very disappointed and frustrated about how they handled my situation when they kept saying how they wanted to help me, but made little to no effort in doing so. (Service department staff are great) More