Key Hyundai of Salem - Service Center

Fantastic I received fantastic service when I went by the dealership Wednesday. I got a flat and was able to have my tire fixed and also was able to purchase a I received fantastic service when I went by the dealership Wednesday. I got a flat and was able to have my tire fixed and also was able to purchase a spare and the tech even brought it out to my car and put it in my trunk. A huge thank you to the crew for making a stressful situation a good one in the long run! Thank you and keep up the good work all! More

Quality auto service, friendly staff Easy to schedule appointment online, then no problems with service, and quick turnaround time for my oil change and a minor Hyundai update, no charge. Easy to schedule appointment online, then no problems with service, and quick turnaround time for my oil change and a minor Hyundai update, no charge. They are having some remodeling now, but didn't affect service. Just have to enter on left side of building for now. More

Amazing Both services people were great to answer my questions and even make corrections on my initial quote for the repair required to pass the inspection. N Both services people were great to answer my questions and even make corrections on my initial quote for the repair required to pass the inspection. Nothing to say beside great customer service. More

Oil change and break job The service department is run efficiently and with courtesy. They’re very knowledgeable when answering my many questions. I’ve never had a bad experie The service department is run efficiently and with courtesy. They’re very knowledgeable when answering my many questions. I’ve never had a bad experience. More

Inspection Sticker in and out very quickly, very friendly. I have been coming here (Ford previously) for almost twenty years. I cannot wait until construction is complet in and out very quickly, very friendly. I have been coming here (Ford previously) for almost twenty years. I cannot wait until construction is complete, it will look like a new place More

Quick appointment Called for an appointment for a follow-up and Mike asked me how soon I could make it in that same day, great service. Was greeted by Nancy as I entere Called for an appointment for a follow-up and Mike asked me how soon I could make it in that same day, great service. Was greeted by Nancy as I entered, great to see her again. More

Great Every time I come for service everyone is great. They explain what I need and aren’t pushy. I even got to see the Iron Man Kona at this visit. Every time I come for service everyone is great. They explain what I need and aren’t pushy. I even got to see the Iron Man Kona at this visit. More

Fast responsive service, very kind and courteous. The service I received was great. They helped me get in quick, gave me a vehicle to use while mine was serviced, had it ready when they promised and w The service I received was great. They helped me get in quick, gave me a vehicle to use while mine was serviced, had it ready when they promised and were fair with the total cost. See you in august. More

Super Service Pleasant employees, always willing to please. Mike was great to work with. Free service for oil change. If it's free it's for me. 😊 Pleasant employees, always willing to please. Mike was great to work with. Free service for oil change. If it's free it's for me. 😊 More

Awful - stat away Back in 2015 I purchased a car from this place. Problems side day one with it. I cannot tell you how many times I’ve had to bring my new car in for se Back in 2015 I purchased a car from this place. Problems side day one with it. I cannot tell you how many times I’ve had to bring my new car in for service. They always panhandle for a good review. Just recently about 3 weeks ago my engine completely died, I had to get it to them, Gary was super rude to me for no reason. I can’t remember a time where he hasn’t been rude to me. I never got any time line when my engine was going to be done and at one point he told me that I’d move to the back of the list if I kept calling to ask about it. That led me to call Hyundai corporate. They called key Hyundai and the rep comes back in and says to me” I can’t repeat what he just said about you” and when Gary was confronted with this by his manager and he had to aplogize, he blamed it on Hyundai corporate. I had to go chasing after money that I was supposed to be reimbursed. Yesterday while on my way to work, my engine light comes on. Upon opening my hood, I discover that there was no Fluids in the overflow tank nor my radiator. Bring the car to them and Gary tells me I am not allowed on property. They are refusing to honor the warranty on the engine. Take your car to someone else More