Key Hyundai of Salem - Service Center

Horrible Honestly, some of the people there are kind but, the service is terrible. They don't keep their word when they say anything. Worst service I've ever h Honestly, some of the people there are kind but, the service is terrible. They don't keep their word when they say anything. Worst service I've ever had. They said they'd call me back with updates, never did. They said they'd have my car ready by the end of the day, never did. I was without a car for 5 days with a pregnant wife and they showed no concern. I would not go back. It was a total disregard of the customer. More

First oil change Everyone was very helpful and I was finished in under an hour. They gave me information I needed to continue good maintenance on my car. Everyone was very helpful and I was finished in under an hour. They gave me information I needed to continue good maintenance on my car. More

Oil change I just came in for an oil change. Everything went well. Had an appointment. They had me out in a short time. Had No issues I just came in for an oil change. Everything went well. Had an appointment. They had me out in a short time. Had No issues More

It went very smoothly. The receptionist was polite, pleasant, and helpful. Even though the service center is undergoing construction, it did not hamper my visit in any mann The receptionist was polite, pleasant, and helpful. Even though the service center is undergoing construction, it did not hamper my visit in any manner. Furthermore, the waiting area was clean, pleasant, and quiet. The car is new, and this was its first oil change. It was a nice experience. More

Efficient courteous service Service advisor listened to the reason for my visit, verified the work to be done and it got done efficiently. No time wasted sitting around. Service advisor listened to the reason for my visit, verified the work to be done and it got done efficiently. No time wasted sitting around. More

Helpful and thorough! Always thorough and take the time to address your concerns. Love these guys! I've had my car serviced here since I bought it in 2011. Always thorough and take the time to address your concerns. Love these guys! I've had my car serviced here since I bought it in 2011. More

Knowledgeable staff, friendly service I took my new Kona in for it’s first service this week. Not knowing what to expect, I was blown away by how helpful, knowledgeable and friendly each o I took my new Kona in for it’s first service this week. Not knowing what to expect, I was blown away by how helpful, knowledgeable and friendly each of the three staff members I dealt with were. The potentially stressful experience ended up being a most pleasant surprise. Thank you! More

Not up to the mark I chose this dealer based on the dealer rater website, but unfortunately the dealership is undergoing a renovation and from here on things were not fr I chose this dealer based on the dealer rater website, but unfortunately the dealership is undergoing a renovation and from here on things were not friendly. I had reported certain things to be looked at, when they got back with all the analysis and solution I was not comfortable or was not ready to accept their claim. From here on things we’re getting complicated. The only service done was a oil change but I was charged more than $100 for analysis and oil change alone. This was unacceptable. More

Construction Not Holding Up Service Despite construction or remodeling efforts all around them, the service team at Key Hyundai of Salem continues to deliver a simple, convenient, custom Despite construction or remodeling efforts all around them, the service team at Key Hyundai of Salem continues to deliver a simple, convenient, customer experience. In less than an hour they were able to get me in and out of the service bay with an oil change, tire rotation and state inspection. And they took the time explain any upcoming service items I should be thinking about for future visits or as the mileage climbs on my Sonata. Great people to deal with More