Key Hyundai of Salem

Very pleased Glad to have done business with this dealership. Very professional and well managed. I would definitely return for future purchases and would recomm Glad to have done business with this dealership. Very professional and well managed. I would definitely return for future purchases and would recommend it to others. More

Inattentive I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download the software. You have to register the VIN to your Hyundai account to download the software. My issue was the VIN was not in my name, but under the previous owner, so I could not have the car under my name in my Hyundai account. The Hyundai website said to go to my preferred Hyundai dealer to put the VIN under my name, so in I went (July 28, 2017). The person who helped me was attentive at first, but after an hour and a half of getting nowhere and getting disconnected on all of the phone calls we tried to make, he requested I just write him an email and he would forward to his manager/representative. He also told me I should sign up for the paid BlueLink service because 'it's pretty much the same thing'. I said no. I went home and sent the email. Days go by and no reply. I send another email asking for an update. Days later I get a reply saying he is happy to help me with whatever I need. Swell. He doesn't answer my question about where my problem with the VIN stands. I wait another couple days and ask again. He says his manager isn't in that day and will ask when he is in. Okay, fine. I email a couple of days later asking where the issue stands. He says the rep has been working on it, but cannot offer me any other details. He then asked for my VIN and told me that the representative would contact me soon. How could the rep be 'working' on it previously without my VIN? A week and a half go by and I still have heard nothing, so I email again. He cannot give me any details. He then suggests I just purchase a new car all together to solve all of my 'problems'. I say no and ask for the representatives contact information, so I can contact them since I have heard nothing. He never replied to my email. I emailed Hyundai directly yesterday and they switched the VIN under my name in just a couple of hours. I wish I had known this was an option, so I didn't waste all of that time on someone who clearly didn't care to help me. The 'my manager is off today' or 'the rep is working on it' lasted for 4 days short of a month when a simple complaint email to Hyundai resolved my issue in a matter of hours. I cannot speak for all of the sales staff at Salem Ford Hyundai, as I only dealt with one person. I am very disappointed and frustrated about how they handled my situation when they kept saying how they wanted to help me, but made little to no effort in doing so. (Service department staff are great) More

Love my Tuscon!! Always a good experience at Salem Hyundai. The staff is courteous and friendly. I work with Matt Pina and he is great. This is my second vehicle with Always a good experience at Salem Hyundai. The staff is courteous and friendly. I work with Matt Pina and he is great. This is my second vehicle with them and won't be the last. Jeff More

excellent customer service Nancy Vega is the best car salesperson I have ever worked with. She completely knew her product line, was professional and pleasant to deal with. Sh Nancy Vega is the best car salesperson I have ever worked with. She completely knew her product line, was professional and pleasant to deal with. She went above and beyond to make sure that I got the car that I wanted for the price that I wanted to pay! Armando Rodriguez helped us with the financing and the extended warrantee package. His patience and knowledge were outstanding. He has a wonderful personality and it was a pleasure to work with him! I will recommend this dealership to all my friends. More

Great experiance I have worked with my sales Rep. Nancy a few times and she is a pleasure to work with , she is always available and knows what she is doing and with a I have worked with my sales Rep. Nancy a few times and she is a pleasure to work with , she is always available and knows what she is doing and with a friendly smile. More

The story of two leases I recently leased two Hyundai vehicles. I had an experienced sales person in Nancy Vega and it showed in her commitment to me as well as the dealersh I recently leased two Hyundai vehicles. I had an experienced sales person in Nancy Vega and it showed in her commitment to me as well as the dealership. She made leasing a piece of cake. I am happy with my new vehicles. More

Great Experience I loved how the experience of buying my first new car went. It was smooth and they did everything they could do to help me out. Definitely exceeded my I loved how the experience of buying my first new car went. It was smooth and they did everything they could do to help me out. Definitely exceeded my expectations for a dealership. More

Happy owner While other Hyundai car dealerships were wasting my time and did not take me seriously Salem Hyundai won my heart. They provide me with fast response While other Hyundai car dealerships were wasting my time and did not take me seriously Salem Hyundai won my heart. They provide me with fast responses and I had the feeling that they wanted to gain my business. and showed that they respect my needs and financial limits. I got the car I wanted in the color I wanted. Brian , the sales person was courteous, helpful and returned my calls quickly while other dealerships took days to return my calls. I am happy with my purchase! More

Great experience My experience was pleasant and Mike was very patient and helpful during the whole process! Never felt pressure to make any decisions, felt like he was My experience was pleasant and Mike was very patient and helpful during the whole process! Never felt pressure to make any decisions, felt like he was really there to give me the best deal possible More

Good not pushy sales happy to purchase from Sales and trade in value were excellent. Sales man Matt was very good, not pushy. Got me into a vehicle I like more every day. Car is running great, I Sales and trade in value were excellent. Sales man Matt was very good, not pushy. Got me into a vehicle I like more every day. Car is running great, I have no complaints at this time. More