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Key Hyundai of Salem
Salem, NH
890 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 890 reviews
April 02, 2019
Overall decent service and decent deal on used car I came here with my kids to look for Santa Fe under $18K, sales person Mike came to show me only Tucson and Rogue. Later found other key dealerships I came here with my kids to look for Santa Fe under $18K, sales person Mike came to show me only Tucson and Rogue. Later found other key dealerships have $18k santa fe. We decided on Rogue and only got $2k off the initial used car price. Then later found out car registration came very late a week later and called many time to check status. Got original copy in mail after 9 days, still with no replacement check for the broken front shield wipers. Overall, should not buy too early and still go shop at least 2-3 dealerships. More
by shimas007
Verified CustomerEmployees Worked With
Manager and Mike, also phone service pick up person.
September 08, 2018
Sales people posing as buyers I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested buyer. Asked me to come down to the dealership so he could take a look. Arrived and immediately was trying to push a trade. Offered me 50% of my asking price. More
by zeeb
Employees Worked With
Joe
August 24, 2018
Just go someplace else Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place. More
by Justacarowner
Employees Worked With
Service department
May 31, 2018
Poor Service Dept. Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV axle boot repair and don’t have replacement part?! Don’t recommend servicing your vehicle here. Once mine is no longer under warranty- I won’t be. More
by Michman52
Employees Worked With
Mike?
May 28, 2018
Mutipoint inspection, not. Had my car towed there for service, i had previously talked to a service tech there and explained that i was hearing clicking from the right side of t Had my car towed there for service, i had previously talked to a service tech there and explained that i was hearing clicking from the right side of the vehicle and i believe its a failed cv axle. When the car was towed there they diagnosed it and said it needed an new engine. Good thing i have the extended warranty so i give the go ahead. A week later i get my car back they suggest i get spark plugs but they wanted to much to do it and my warranty doesn't cover them its running fine but i smell coolant but its not leaking nor is it over heating so i think nothing of it . So i drove to the it to the nearest auto parts store and bought spark plugs and i drove home. The next morning i go to do the spark plugs and i see my reservoir for my coolant is empty and dry, I take the cap off the radiator doesn't appear to be any coolant in it so i get a ride to oreillys to get coolant and put it in my car it took almost 3/4s of a bottle of coolant and then i filled the reservoir and drove it around a bit no loss of coolant no more coolant smell. Not to happy this was overlooked considering what could have happened had i not noticed that. More
by Mesio36
Employees Worked With
Micheal, the service tech.
May 17, 2018
Excellent Customer service Love my tucson We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Servic We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Service advisor notified the day it came in. They were friendly and very caring to us. More
by Happy Hyundai Owner
Employees Worked With
Gina
May 14, 2018
Relaxed environment and friendly people! Matt Pina is hands down the best car salesman I have ever delt with. He was quick with a smile and on top of everything. Bob was pretty cool and made Matt Pina is hands down the best car salesman I have ever delt with. He was quick with a smile and on top of everything. Bob was pretty cool and made the experience smooth. Jodie More
by idived2
Employees Worked With
Matt Pina salesman/Bob finance manager
December 23, 2017
Alicia's new Hyundai Miss. Nancy Vega was very knowledgeable and very confident in every answer that my husband asked about the Hyundai no hesitation in her voice and all Miss. Nancy Vega was very knowledgeable and very confident in every answer that my husband asked about the Hyundai no hesitation in her voice and all answers were excellent. More
by alirod50
Employees Worked With
Nancy Vega
December 23, 2017
Amazing customer service I was in and out with a new Vehicle and exactly what I wanted.Nancy listened to every detail and made it work for me. All the staff were extremely pr I was in and out with a new Vehicle and exactly what I wanted.Nancy listened to every detail and made it work for me. All the staff were extremely professional. Fast and efficient. More
by melissamallon2011
Employees Worked With
Nancy
December 21, 2017
SATISFIED I think Nancy is about the best sales person I have ever dealt with. She listened to what I wanted and then went about getting the right car for me. I I think Nancy is about the best sales person I have ever dealt with. She listened to what I wanted and then went about getting the right car for me. I can't say enough about her. More
by vjwrwood
Employees Worked With
Nancy
