Key Hyundai of Milford - Service Center

We really appreciated how our sales person Tommy Ortiz worked with us to find the perfect car and he still smiles when he sees us! We had brought our 2006' Hyundai from Key Hyundai in for service. Looki worked with us to find the perfect car and he still smiles when he sees us! We had brought our 2006' Hyundai from Key Hyundai in for service. Looking at the new 2011' Sonata's with the great deals and considering the great service we had received over the past years we were sold! We received a great deal on a most beautiful car with all the toys! We are very happy drivers' again in our new 2011' Sonata. Key Hyundai stands by their sales and service and is loyal to their customers. Thank you Key Hyundai and especially our sales person, Tommy. More

I am only rating the service department and I'd give them a 0 out of 10. I brought a 2004 Hyundai I recently purchased to them to evaluate clutch which was having problems. They quoted a whopping $1500 say a 0 out of 10. I brought a 2004 Hyundai I recently purchased to them to evaluate clutch which was having problems. They quoted a whopping $1500 saying it needed a new flywheel in addition to the clutch. I brought to a local repair shop in Milford (Ace Auto) who road tested, took apart transmission, and advised flywheel was fine--clutch repair was $600 and car is running great. I feel Key Hyundai tried to rip me off and did not evaluate the problem other than road-testing (for which I was charged $100). I won't be going back needless to say. Since my visit, they've had a telemarketing firm call to get muy opinion of service. I explained what happened and left my contact information--guess what, they never called !! More

went in for a minor problem..they could not find a problem but noticed a recall was needed to be done on the sub frame .. they did the recall and after driving a few miles a loud thud came from under problem but noticed a recall was needed to be done on the sub frame .. they did the recall and after driving a few miles a loud thud came from under the car...my wife was shaking but got the car back..they admitted nothing and did not know what the thud was.. the check engine light was on but not on when I brought the car in.. and they told my wife it needed input and output speed sensors and would cost 500 dollars with tax to repair... you smell something wrong here... I told Ryan I did not trust him and that either they did not know what they were doing or worse.. they knew exactly what they were trying to do here..took the car as is and brought it to a reputable repair shop...Intown automotive on Buckingham ave...he reset everything for FREE and told me they don't replace parts unless they needed to be replaced... I think you need to look at your team or you are part of this scam..I will tell my friends and family about Jill and Jeff Merriam,,, I called you but you did not return my call ...when my my wife or daughter who uses the car to travel to college and back are involved I get angry to think that a dealer would treat customers this way..Regards More

I had a problem with the the garage who provided roadside assistance through Hyundai Corporation. The issue had nothing to do with Ms. Merriam's or her dealership. While I was in the dealership getting my ti assistance through Hyundai Corporation. The issue had nothing to do with Ms. Merriam's or her dealership. While I was in the dealership getting my tire fixed I noticed a poster of her stating to email her with any question or concern a person may have. Within one hour of my email I received a response back from Ms. Merriam. I can't tell you how impressed I was with Ms. Merriam's quick response and her respect for my complaint. Often complaints are handled by excuses, placing blame on someone else or throwing up ones hands and stating " I understand but there is nothing I can do". The astounding immediacy of her response and her follow through on a complaint that was really not about her dealership but rather about Hyundai Corporation's Roadside Assistance was truly awesome. Even if my request for reimbursement was denied I would have been impressed by her professionalism. I will be sure to tell people about my experience. Thank you so much. Sheila a. Flanagan--- More

I have purchased, and serviced, four vehicles from Key Hyundai. Their commitment to customer service has always been excellent. Any service issues that may have arisen over the years have been promptly at Hyundai. Their commitment to customer service has always been excellent. Any service issues that may have arisen over the years have been promptly attended to and resolved. The dealership is well run and committed to excellence. Dealing with Angelo, Bob or Cheryl is truly a "user friendly" experience. I would highly recommend them to anyone seeking a quality and reliable Hyundai dealership. They ensure a great product is appropriately maintained with minimal hassle. Key Hyundai is the best ! More