
Key Hyundai of Milford
Milford, CT
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I stupidly signed the installment contract without reading it completely.I trusted the finance managerto do as i requested-that was to itemize all the costs.Of course he did not .Efforts to contact reading it completely.I trusted the finance managerto do as i requested-that was to itemize all the costs.Of course he did not .Efforts to contact the finance manager and the owner of the dealership have been futile. i still don't know what some of the charges are for. More
I was looking for a reliable, inexpensive car with a good service dept. also. It was easy to deal with the above people mentioned, I almost forgot I was buying a car-which is usually a hassle at other dea service dept. also. It was easy to deal with the above people mentioned, I almost forgot I was buying a car-which is usually a hassle at other dealerships. They went way above most places getting the car ready quickly and then processed the paperwork so smoothly, it was a pleasure. Jill Merriam introduced herself to me and I had a wonderful conversation with her about my car buying experience and also our lives. She was so humble and sweet...hard to believe she was the owner, yet I quickly realized why Key Hyundai has been in business so long. She was a people's person. This is my 3rd Hyundai from this dealership and I continue to tell all my friends to buy from here. Sincerely, Pam-Eve Nicholson More
The team members at Key Hyundai of Milford made the buying process pleasurable, which re-enforced our conclusion that we were making the right decision. Our salesperson, Alan Rudman, was very friendly buying process pleasurable, which re-enforced our conclusion that we were making the right decision. Our salesperson, Alan Rudman, was very friendly and professional during the whole process. Mr. Rudman is a fabulous salesman to work with! He did not pressure us in purchasing a vehicle and took our interests into consideration. We will definitely recommend Hyundai of Milford to our family, friends, and coworkers. The whole team just "made the buying process easy". More
I had a problem with the the garage who provided roadside assistance through Hyundai Corporation. The issue had nothing to do with Ms. Merriam's or her dealership. While I was in the dealership getting my ti assistance through Hyundai Corporation. The issue had nothing to do with Ms. Merriam's or her dealership. While I was in the dealership getting my tire fixed I noticed a poster of her stating to email her with any question or concern a person may have. Within one hour of my email I received a response back from Ms. Merriam. I can't tell you how impressed I was with Ms. Merriam's quick response and her respect for my complaint. Often complaints are handled by excuses, placing blame on someone else or throwing up ones hands and stating " I understand but there is nothing I can do". The astounding immediacy of her response and her follow through on a complaint that was really not about her dealership but rather about Hyundai Corporation's Roadside Assistance was truly awesome. Even if my request for reimbursement was denied I would have been impressed by her professionalism. I will be sure to tell people about my experience. Thank you so much. Sheila a. Flanagan--- More
I really enjoyed doing business with Hector. I felt like he was an honest man. Hard to find honesty and sincerity with car dealers. You always feel like you're being hustled or swindled. I would buy another he was an honest man. Hard to find honesty and sincerity with car dealers. You always feel like you're being hustled or swindled. I would buy another car in a minute from Hector. Love the car. I'm enjoy driving it. Thanks guys. More
About one week after buying my used car, it would not start. It happened on the weekend so I got it jumped until I could contact the service department on Monday. I was overly impressed that my salesman start. It happened on the weekend so I got it jumped until I could contact the service department on Monday. I was overly impressed that my salesman drove through 3 cities from the dealership to my house to give me a jump so that I could bring it in to be serviced. y car was thoroughly tested to find the source of it not starting. The problem was a bad cell in the battery. I was receivedd a new battery and did not have to wait too long. That is definitely service that I call above and beyond expectations. Key Hyundai will see me again when it is time to buy my next car. More
Alan and his team were great! They were very friendly and gave me a great trade in and got me the deal I wanted. I would recommend them to anyone! I was very excited that I was able to drive my car off and gave me a great trade in and got me the deal I wanted. I would recommend them to anyone! I was very excited that I was able to drive my car off the lot that same day! I am so happy and excited!Loved my experience and I love my new Hyundai tucson!!! More
Hyundai’s warranty was very attractive and after a little homework we decided to visit Key. The sales person that we met with was customer friendly and was attentive to our situation regarding a trade-in wi homework we decided to visit Key. The sales person that we met with was customer friendly and was attentive to our situation regarding a trade-in with negative equity. The issue is that after we settled on a monthly payment which included a $1000.00 down payment, interest rate and all the fees, we were very disappointed once we were in the finance office. We were shocked to hear that our confirmed interest rate from the night before by the Manager went up by 3 percent and that the terms will be 72 payments versus 60. Needless to say after much anticipation by my fiancé, reluctantly the deal went through, but now I wish we took our business elsewhere due to the lack of integrity, morals and principle. Once again, very appreciative of the listening ear regarding the trade-in with negative equity but still too much for a based model vehicle. More
I have purchased, and serviced, four vehicles from Key Hyundai. Their commitment to customer service has always been excellent. Any service issues that may have arisen over the years have been promptly at Hyundai. Their commitment to customer service has always been excellent. Any service issues that may have arisen over the years have been promptly attended to and resolved. The dealership is well run and committed to excellence. Dealing with Angelo, Bob or Cheryl is truly a "user friendly" experience. I would highly recommend them to anyone seeking a quality and reliable Hyundai dealership. They ensure a great product is appropriately maintained with minimal hassle. Key Hyundai is the best ! More