Key Hyundai of Manchester - Service Center

Worst dealer you ever wanna visit. Their general manager Yosef the the most unprofessional manager you will ever encounter in your life And when they know you are right. They ask y Their general manager Yosef the the most unprofessional manager you will ever encounter in your life And when they know you are right. They ask you to leave More

I had an appointment scheduled for my 2022 Tucson. They told me it would take 2 hours (for an oil change??) So they shuttled me up to the mall. I checked with the canned boiler plate text which tel They told me it would take 2 hours (for an oil change??) So they shuttled me up to the mall. I checked with the canned boiler plate text which tells you what phase your work is in. After about 2 hours, I shuttled back to the dealership. I walked in to see about my car and if it was ready. There were two girls out there. One was looking up something and the other kept looking around. Not once in about 3 minutes did either even make eye contact with me. When I said i was there to pick up my car, they asked me who helped me. Wasnt sure of his name. Described hin and they knew who he was. They proceeded to tell me that he was the only one who could assist me, since he waited on me. So i went into the waiting room. Meanwhile I saw my car sitting out in the ready lot. After about another 15 minutes, he found me and apologized. He seemed surprised when I told him what the girls said to me. the service is usually good, but today it was less then steller! And, the text updating you on the progress of the service is never right. I checked when I got home and it still said the car was in "progress" Three stars today. Bad communication. I can get an oil change locally for about one hour at most. Please fix your text with update on service. It has been like that for as long as I remember. Why bother? More

My 2015 Sonata was smoking under the hood. I contacted Key Hyundai after Lia Hyundai was unable to take it immediately. I had it towed there. I kid from service popped his head under the hood I contacted Key Hyundai after Lia Hyundai was unable to take it immediately. I had it towed there. I kid from service popped his head under the hood when the ass’t manager was looking at it and declared valve cover. They ran with that apparently. Next day, it’s ready; valve cover replacement. 2 minutes from dealer, it’s smoking. Call the asst mgr; it’s normal has to burn off. Well it burned off alright, less than a 1/4 mile down the street my car was totally engulfed after losing my brakes. More

The absolute worse experience of my life. No communication, the service staff ignores you, have to show up in person to speak to someone. Hyundai as a company lies, no integrity, sells cars w No communication, the service staff ignores you, have to show up in person to speak to someone. Hyundai as a company lies, no integrity, sells cars with defective engines that jeopardize ones life, does not keep you informed of fees under warranty. Refuses to answer specific questions. Every engagement is a mystery, provides only pictures of what they want to release in terrible quality. Was told by headquarters my engine was being replaced in writing, and later denied by this specific location at Key Hyundai in Manchester. Blamed for negligence when the engine was identified with manufacturing issues from the first start of the engine. Hyundai decided to not inform owners of this issue....where is the negligence? And then they have the nerve to charge me for diagnosing an engine that is in a Class Action Law Suit. More

Tries to sneak in a huge diagnosis fee for items covered under an extended warranty. I’ve had three horribly indescribable customer service experiences and this morning, we made the decision to never ever under an extended warranty. I’ve had three horribly indescribable customer service experiences and this morning, we made the decision to never ever recommend Key Hyundai ever again. I don’t get up and be at a dealership by 7:30am for a simple ‘clockspring’ change and then, the dealership tries to sneak in additional costs. They will never touch my car again, which is sad because no one else has touched the car since we purchased it from the dealership in 2011. Go somewhere else. More