Key GMC of Rochester - Service Center

Service was prompt and pn time some services were over priced , new air filter for 99.00 was way high priced , new air filter for 99.00 was way high More

I've been a customer of this GMC dealership since 2018, and overall, I’ve been pleased with the service I've received over the years. The team has generally been honest, straightforward, and professional, and overall, I’ve been pleased with the service I've received over the years. The team has generally been honest, straightforward, and professional, which is why I felt comfortable returning for my recent visit. However, my latest experience has been somewhat disappointing, particularly regarding the cost and the issue with my lug nuts. During my last visit at the end of 2024, my snow tires were rotated on, and about a month ago, I had to remove my snow tires to move my camper. When I did, I noticed that all of my lug nuts had issues with their outer casing ballooning. After consulting with other mechanics I know, they suggested that the problem might be due to technicians not fully seating the socket on the lug nuts or using the incorrect size socket. When I discussed this with the dealership, they mentioned that this is a common problem with this style of lug nuts in the New England climate. To keep my vehicle safe and moving, I purchased aftermarket lug nuts for $100 and had the dealership install them while they were rotating the tires as part of their regular service. During the inspection, the technician also found a leak from the rear axle seal onto the rear brake shoes. The recommended repairs included replacing the rear axle seals, differential gasket, and differential fluid. This was surprising because I had just had all my fluids serviced in August 2024, and the leak was not present or detected at that time. Additionally, the rear axle seals had previously been replaced under warranty early in my ownership due to similar issues. What really stood out was the cost estimate for the repairs—over $1250. This struck me as excessive, especially considering the parts involve roughly $100 worth of materials and about three hours of labor. I was told this high price was due to the warranties and GM pricing policies. While I understand that dealership pricing can be higher, I did some quick research online and found many other GM dealerships charging between $500 and $700 for the same service. I’ve generally trusted this dealership, but the price discrepancy and lack of a clear explanation left me feeling disappointed. I’d appreciate transparency on how costs are determined and whether there are options to reduce the expense for such repairs. Overall, I value the relationship I’ve built with this dealership, but I hope they can address pricing transparency and continue to uphold the honesty and quality service I’ve come to expect. More

Short notice for oil change, going on a trip, got me right in, thank you right in, thank you More

Just like every other dealership it's 1 big scam. Way over priced. I am ready to buy a car from the 90s. No xxxxxxxx scams to worry about. Way over priced. I am ready to buy a car from the 90s. No xxxxxxxx scams to worry about. More

Matt was easy to work with. I appreciated his guidance in selecting it and assistance setting it up. I appreciated his guidance in selecting it and assistance setting it up. More

Great service service advisor also good I would recommend to anyone I would also buy my next vehicle there to anyone I would also buy my next vehicle there More

The staff is top notch! The only complaint I have is the 3% credit card charge which I see as a petty money grab by Key. The only complaint I have is the 3% credit card charge which I see as a petty money grab by Key. More

Fast. Easy. Affordable Their customer service was great. Fast service and affordable prices Their customer service was great. The service was very quick. T Easy. Affordable Their customer service was great. Fast service and affordable prices Their customer service was great. The service was very quick. The prices were great too! More

I had a good experience with this dealership. They were excellent with getting the parts in that I needed for my car. Thank you They were excellent with getting the parts in that I needed for my car. Thank you More

They are up front and honest. Bought vehicle there and continue to service there. Always high quality all around. Bought vehicle there and continue to service there. Always high quality all around. More