Key GMC of Rochester - Service Center

Brought my 24 2500hd in tailgate recall. Set it up online . Dropped it off at 8am turns out there were 3 recalls (mostly software ) but also had a leaky roof which they addressed . Everythin Set it up online . Dropped it off at 8am turns out there were 3 recalls (mostly software ) but also had a leaky roof which they addressed . Everything was completed same day More

Quick and friendly service. Technician was precise and would absolutely recommend this dealership for top notch service Technician was precise and would absolutely recommend this dealership for top notch service More

Good service. However they charge a 3% upcharge if you use a credit card to pay. What's up with that?! I may have to consider a different dealer/service. However they charge a 3% upcharge if you use a credit card to pay. What's up with that?! I may have to consider a different dealer/service. More

Everything was quick and easy. The staff are nice. The waiting room is nice and quiet. The staff are nice. The waiting room is nice and quiet. More

The service work was performed very professionally and the service counsultant was very helpful as well. the service counsultant was very helpful as well. More

I owned a Transmission shop for 48 years and heard all sorts of bad stories from customers about substandard service at many dealerships. Key GMC is doing a great job. Thank you for the quick service ge sorts of bad stories from customers about substandard service at many dealerships. Key GMC is doing a great job. Thank you for the quick service getting me on my way 1st thing in the morning. More

Great service and appointment was very quick, waiting area was very nice too! Will be back again for service! area was very nice too! Will be back again for service! More

I was highly offended that Fox 'news' was playing on the TV in the waiting area. Put on something neutral. MAGA State propaganda is not appropriate. 50% or more of the population does not agree with Trump s TV in the waiting area. Put on something neutral. MAGA State propaganda is not appropriate. 50% or more of the population does not agree with Trump sponsored propaganda. Also, I was told that a tire rotation was included with oil change, yet no indication of tire rotation was on receipt, leading me to believe I received false information. The service performed and the recommended services should be reviewed with customer in detail prior to payment. More

Appointment was easy to get. Technician knew the problem with the thermostat. Service knew the problem was under waranty. Technician knew the problem with the thermostat. Service knew the problem was under waranty. More

Good service in general . Nice waiting area scheduling was easy. From reception to final car release the local staff support as needed Nice waiting area scheduling was easy. From reception to final car release the local staff support as needed More