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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
153 Reviews

153 Reviews of Key Ford of Rockland - Service Center

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May 19, 2024

These folks went out of their way to help me. Thanks again! You are the best! More

by justrightaline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Noriega, Mike Samartano, Candy Dent
May 13, 2024

Love the service here. That’s why I just bought out my lease and the process was so simple More

by Kbellie42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moody, Ryan Derby
May 09, 2024

My car was received and taken care of in a timely manor . I appreciate all of the work done . Thank you for your service . More

by MAINE52868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Jenson
May 05, 2024

Thank you for your service. Your prompt attention to matters of my vehicle were appreciated. More

by Bobbirose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

I have had 5 visits to Key Ford in Rockland and all have provided great customer service and tech service. Jesse Hallock is kind and very patient when asked many questions. More

by DHANSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

I have had many problems with my car. Now the back side window will not go down. More

by naynay0564
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan Yandell, Mike Moody, Ryan Derby
Apr 29, 2024 -

Key Ford of Rockland responded

Good morning, My name is Marie Forbes. I am the GM at Key Ford. I am sorry to hear that you have had problems with your vehicle. We service them well ahead of the sale, but some vehicles still have repairs that come up after. If you reach out to me personally, I will do my best to help you. My number is 207-594-4466 and my email is mforbes@keyauto.com

April 26, 2024

Each time that I contacted this dealership, I was met with professionalism and courtesy. At this last appointment, Key Rockland was able to fix an ongoing issue. I look forward to our continued relat More

by marga621
Recommend Dealer
Yes
Employees Worked With
Noah Hutchinson
April 20, 2024

Service is great. Not associated with this visit or service department but manager does not return calls timely or as promised More

by P_wotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candy Dent
April 18, 2024

After front brake work, experiencing a slight pull to the left while braking. Will monitor for now. More

by SNOWRLCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Very supportive,helped me a lot with advice & “rides”. Plus the quality of work is excellent.Every body in the service department were very Kind to me. Thank you to Tracey also. Arcy Hamalainen More

by Ahamalainen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Derby, Frank Noriega, Mike Samartano
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