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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
153 Reviews

153 Reviews of Key Ford of Rockland - Service Center

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November 16, 2024

Got charged an extra $80 dollars for them replacing my headlight bulb while they were doing my oil change. So a $100 oil change cost me over $200 dollars. Plus I had a $100 dollars in my center console go More

by jameslassor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Key Ford of Rockland responded

Good morning, this is Marie Forbes. I spoke with the service manager who said he spoke with you prior and worked out the bulb charge by giving you a free oil change. I want to address the comment regarding your statement of missing money. Our technicians are good, honest folks who are paid fairly on salary. They all love working here and would never jeopardize their job or their reputation by stealing.

November 16, 2024

Great service - they diagnosed my issue and got it fixed quickly. Would recommend Key Ford service! More

by slg828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Dishonest / Unprofessional /Unethical practices not sure how they are in business with this kind of bad behavior More

by stephen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Patterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy
Nov 18, 2024 -

Key Ford of Rockland responded

Good morning, This is Marie Forbes the GM. I am very sorry to hear that you had a bad experience. This is the opposite of what we are all about. I would very much like to get involved to hear your concerns so that we can improve. Would you be willing to call me directly? My phone number is 207-594-4466 ext. 305 gets you right to my desk. Also, we do not recognize who this is as we haven't had a customer named Stephen in lately.

November 16, 2024

Went beyond the obvious to make short work of resolving a 5 or 6 part problem that eventually was found to stem from 1 very old fashioned cause — melted insulation on an exposed wire. More

by davros188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

I had my car fixed at Key Ford. It is purring Now. A new muffler did the trick. I am very happy and everyone has noticed that my car sounds great. Thanks to Key Ford of Rockland More

by 9acrewoods22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Batty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

I was surprised that I don't get free oil changes with my leased vehicle More

by kferland56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

I will never do business with Key Ford. While it seems the work was adequate, communication lacked and what should’ve been a week long repair spanned almost a month. After leaving, I reques More

by Wpbengineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Always beautiful and clean, employees are very friendly, prompt service, got to watch the old Walton’s reruns. Great dealership More

by Muffinmittens0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Gamage
November 13, 2024

Truck was taken in to replace tire sensors. They replace all 4 of them and programmed them as need. Problem solved. They quoted a price and stuck to it. More

by vickilbarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Great service as always. Everyone was very friendly and they even brought my truck to me. Thank you! More

by toddstarbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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