Key Ford of Rockland - Service Center

Big Communication Issues Had an appt. a few months ago to have a recall part replaced as per the manufacture. (Initially, the Service Dept. didn't want to do this and told me Had an appt. a few months ago to have a recall part replaced as per the manufacture. (Initially, the Service Dept. didn't want to do this and told me that it wasn't needed. I called back again after going home and re-reading the notice that Ford had sent me advising that this be done) Arrived at the correct time and date that I was given the appt. for and I was told that I wasn't on the schedule. I was questioned as to whom I spoke with, and what their name was, but since it was several weeks after I made the appt. I had forgotten the name.(Made me feel like I was being interrogated) A new appt was made for a Monday morning two weeks from then. Again I arrived on time in the afternoon, and they were searching for paperwork for my vehicle. Then I was told that the part wasn't delivered the day before (deliveries on Sunday ?) and I was one of five people whose parts didn't come in.(Made to feel like hey, I wasn't the only one inconvenienced. I did ask why I wasn't called earlier in the day and notified that they would have to cancel, but I didn't get a direct answer). Another appt was sched., and this time the part was replaced without any issues. A week or so later, I received a phone call telling me that the wrong part was put in (the manufacture sent them the wrong part I was told) and I would have to bring my vehicle back in once again. I was given an 8am appointment, and I was told "we gave you an early appt., so that we can get you in and out early in the day and then you can be on your way !" Drove there on snowy roads and arrived at 0745 and I left my van. It was supposed to be an hour and a half job. I was called at TWO P.M. !!! Their shuttle driver did pick me up in my vehicle, and I was told that 'they had several emergencies." I asked two different people why I wasn't at least called and notified that it would be later in the day and the several emergency story was repeated. Although they are very nice there, I am just not feeling the love. When and if I purchase another Ford product, I will definitely shop around for a dealership that has a good reputation for its service dept. More

Disappointed I purchased my expedition with them and every time I call for service it's always three weeks out for an app. Even for something as simple as an oil c I purchased my expedition with them and every time I call for service it's always three weeks out for an app. Even for something as simple as an oil change. When I had to have service there for issue with my wiper motor I had to wait three weeks to get an appointment and when I cam in they said it would be an hr so I can back an 1 1/2 hrs later to find that they hadn't even started it yet. I'd think after waiting three weeks for an appointment at least they could get on it. More

Awful. We ended up buying our car at Rowe Ford in Westbrook after a miserable experience at Rockland Ford. Ignore the five star reviews. They are obviously We ended up buying our car at Rowe Ford in Westbrook after a miserable experience at Rockland Ford. Ignore the five star reviews. They are obviously fake. DealerRate should investigate those reviews. Service is just as bad. Scheduled an appointment, brought the car in the night before and it took two days to perform service. Then they tried charging for it, although it was covered under the warranty. Awful, awful, awful. Go anywhere else. Confederate flags in the parts area just added to the miserable experience. Unprofessional employees hanging around outside, smoking, ignoring customers More