153 Reviews of Key Ford of Rockland - Service Center
Don:t know much about Key Ford Rockland as I initiated my lease with Rockland Ford. Key Ford of Rockland has been pleasant to work with so far. lease with Rockland Ford. Key Ford of Rockland has been pleasant to work with so far. More
The service was easy to schedule on line and change when I had an unexpected conflict. I received a call when my vehicle was ready and pick up was easy. My only suggestion is to have a motion light near the I had an unexpected conflict. I received a call when my vehicle was ready and pick up was easy. My only suggestion is to have a motion light near the key drop off box. I had to drop off very early and it was dark and no lights out there, which was a bit of a challenge. I appreciate being energy efficient but a small light could help to avoid falls, etc. More
The people are great I could not ask for a better dealer ship in my town ship in my town More
My young daughter bought A car in March things are good then I bought a car in May I happened to look at both of our cars one day and noticed she didn’t have a new inspection sticker on she called them the then I bought a car in May I happened to look at both of our cars one day and noticed she didn’t have a new inspection sticker on she called them they told her that there was an inspection done in March so they made an appointment to get the sticker put on she went in today they wouldn’t give her an inspection because the tires are bad so my thought More
Tony & Tyler were great, service, was not good at all I bought the used vehicle in May, paid the asking price without trying to work them down. Two days later I took it back with some issues including a I bought the used vehicle in May, paid the asking price without trying to work them down. Two days later I took it back with some issues including a noise from under the car like something was loose (exhaust?).. They could find nothing wrong. A while later I took it to a local mechanic who told me the front struts were bad. I went back to Tony who said the local mechanic could fix it and bill Rockland Ford or I could have Rockland Ford do the work. I told Tony I'd have Rockland Ford do it. It took two weeks to get the parts then another 3 weeks before they could schedule me in to do the work. All the while, one of the service "advisors" Jeremiah Gray, kept telling me things that just weren't true. I took the vehicle n at 9:00 as scheduled and they said it would take a little over an hour so I said I'd wait. By 11:00 I checked with them and they said it was out for a test drive. By 12:00 I check again and Jeremiah said again that it was out for a test drive. I said, "no it's not, it's right out front". He found out it was and gave me a bill for over $1200. I said "no way" and told him what Tony had agreed to. After some discussion they gave me another bill with $0 balance. Pretty lousy way to run a "service" department and Jeremiah should be terminated immediately. More
I leased my 2017 Explorer through Butch, who was very pleas I leased my 2017 Explorer XLT through Butch and he made what I thought was impossible, work. He was very helpful as was Tony, Candi, in the Service I leased my 2017 Explorer XLT through Butch and he made what I thought was impossible, work. He was very helpful as was Tony, Candi, in the Service department, is the person I have dealt with the most when taking my vehicle in. She has been extremely courteous and helpful. She really cares for her clients and has really treated me well. Tony is also very approachable and the deal that I ended with I felt was more than fair. More
Routine Service It took a little longer than expected but the guys at Rockland Ford are the best. I would recommend this dealership to anyone. The quality of service It took a little longer than expected but the guys at Rockland Ford are the best. I would recommend this dealership to anyone. The quality of service and friendliness can't be beat More
The Best of the Best!!! Rockland Ford has the best prices, the best Sales team and the best Service Dept. They care about their customers better than any other dealership. I Rockland Ford has the best prices, the best Sales team and the best Service Dept. They care about their customers better than any other dealership. I would NEVER go anywhere else. Rockland Ford IS the BEST of the BEST!!! More