Key Ford of Exeter

I dropped my vehicle the night before put my keys in the envelope and dropped in the drop slot. When I came to pick it up the next evening they couldn't find my paper work and my truck had not moved from th envelope and dropped in the drop slot. When I came to pick it up the next evening they couldn't find my paper work and my truck had not moved from the spot I left it unfortunately my keys fell behind the crate that catches the keys, a hole in one. they made it right they immediately serviced my vehicle the mechanic volunteered to stay late I highly recommend this dealership. I wish I got the mechanics name he was great. The service I had done was a trailer brake installation More

Dave Chapel and everyone from Barber Ford made buying a new car a wonderful experience. They went above and beyond to get me the car I wanted. They have a no pressure environment that is fantastic. I would new car a wonderful experience. They went above and beyond to get me the car I wanted. They have a no pressure environment that is fantastic. I would recommend everyone I know to go there for there. More

Kathy Jo at Barber Ford was great to work with. I told her what I was looking to spend and worked with me all the way through my purchase. My wife bought her car there also !! her what I was looking to spend and worked with me all the way through my purchase. My wife bought her car there also !! More

Marty in service is great to deal with every time I bring my car or truck to barber ford . I have been a ford customer for over 30 years and barber ford makes me a very happy customer for sure . my car or truck to barber ford . I have been a ford customer for over 30 years and barber ford makes me a very happy customer for sure . More

Always so pleased with service team at Barber- never went anywhere else in 22 years of driving! Always trustworthy, kind, accommodating, thorough, respectful and kind. anywhere else in 22 years of driving! Always trustworthy, kind, accommodating, thorough, respectful and kind. More

Excellent service Ashley was excellent scheduling my appointment, kept me informed about my recall work and wonderful to have as my service advisor. So glad I have t Ashley was excellent scheduling my appointment, kept me informed about my recall work and wonderful to have as my service advisor. So glad I have the pleasure working with her when coming for service at Barber Ford More

Seriously questioning the service department Where to start..... I was able to make an appointment for an oil change and tire rotation on a Saturday which works well with my schedule. Appoint Where to start..... I was able to make an appointment for an oil change and tire rotation on a Saturday which works well with my schedule. Appointment was at 11 AM. Shortly after arriving, my vehicle was in the garage. An hour later....all done.....great! I pull out of the dealership and hear this annoying noise with a slight vibration. Thinking it was the not-so-fine roads of Exeter, I continue to travel down the road. About a half mile later, the vibration is getting worse. I then realize, it is not the roads. My rear tire is about to fall off. The lug nuts on the passenger rear tire were hand tightened at best. I would not even have made it back without having to get out and tighten the lug nuts myself. Ashley, Barber's acting service manager apologized for the incident. The service technician told me his Harbor Freight torque wrench must not be working properly. Harbor Freight, seriously? A large commercial dealership like Barber is using Harbor Freight tools? I would expect Craftsman or Snap-On. Thankfully no one as hurt and Barber is offering to replace the rim because of the damage caused by not tightening the lugs. This was my first time servicing my new F150 at Barber and I am seriously considering an alternative dealership for future maintenance. More

Excellent and Personable atmosphere!! I was extremely pleased with my experience at Barber Ford when purchasing my new Escape. Kathy who was my sales person was very knowledgeable and pers I was extremely pleased with my experience at Barber Ford when purchasing my new Escape. Kathy who was my sales person was very knowledgeable and personable which made my experience a pleasant one. She was able to answer all my questions and concerns regarding my new Escape. Overall it was an excellent experience! More

Great experience! The staff at Barber Ford was very helpful and knowledgeable. Everything was completed in a timely manner and I was very satisfied with my experience t The staff at Barber Ford was very helpful and knowledgeable. Everything was completed in a timely manner and I was very satisfied with my experience there. I would highly recommend using Barber Ford to purchase your next new or used car! More

THE BEST used car experience ever! Went to look at a used Hyundai Santa Fe, nice car, good deal, was very happy. Purchased vehicle and while driving home check engine light came on, ret Went to look at a used Hyundai Santa Fe, nice car, good deal, was very happy. Purchased vehicle and while driving home check engine light came on, returned to dealer. I wasn't worried as it could br the gas cap or an O2 sensor. They immediately took car in and to our surprise it was a catalytic converter. Now I was concerned--but the people there said not to worry, they would rectify the problem. THEY DID! Their statement was they take care of their customers! I am 63 years old, semi-retired, and have gone thru and looked at a lot of cars so far in my life. I have never received treatment and service like this and would highly recommend Barber Ford as a dealership! For all future clients--forget the internet and all the dealerships that promise everything and are miles away. The best A-1 dealership is right in our own backyard!! THANK YOU AGAIN!! More