Key Ford of Exeter

Excellent service Ashley was excellent scheduling my appointment, kept me informed about my recall work and wonderful to have as my service advisor. So glad I have t Ashley was excellent scheduling my appointment, kept me informed about my recall work and wonderful to have as my service advisor. So glad I have the pleasure working with her when coming for service at Barber Ford More

Seriously questioning the service department Where to start..... I was able to make an appointment for an oil change and tire rotation on a Saturday which works well with my schedule. Appoint Where to start..... I was able to make an appointment for an oil change and tire rotation on a Saturday which works well with my schedule. Appointment was at 11 AM. Shortly after arriving, my vehicle was in the garage. An hour later....all done.....great! I pull out of the dealership and hear this annoying noise with a slight vibration. Thinking it was the not-so-fine roads of Exeter, I continue to travel down the road. About a half mile later, the vibration is getting worse. I then realize, it is not the roads. My rear tire is about to fall off. The lug nuts on the passenger rear tire were hand tightened at best. I would not even have made it back without having to get out and tighten the lug nuts myself. Ashley, Barber's acting service manager apologized for the incident. The service technician told me his Harbor Freight torque wrench must not be working properly. Harbor Freight, seriously? A large commercial dealership like Barber is using Harbor Freight tools? I would expect Craftsman or Snap-On. Thankfully no one as hurt and Barber is offering to replace the rim because of the damage caused by not tightening the lugs. This was my first time servicing my new F150 at Barber and I am seriously considering an alternative dealership for future maintenance. More

Excellent and Personable atmosphere!! I was extremely pleased with my experience at Barber Ford when purchasing my new Escape. Kathy who was my sales person was very knowledgeable and pers I was extremely pleased with my experience at Barber Ford when purchasing my new Escape. Kathy who was my sales person was very knowledgeable and personable which made my experience a pleasant one. She was able to answer all my questions and concerns regarding my new Escape. Overall it was an excellent experience! More

Great experience! The staff at Barber Ford was very helpful and knowledgeable. Everything was completed in a timely manner and I was very satisfied with my experience t The staff at Barber Ford was very helpful and knowledgeable. Everything was completed in a timely manner and I was very satisfied with my experience there. I would highly recommend using Barber Ford to purchase your next new or used car! More

THE BEST used car experience ever! Went to look at a used Hyundai Santa Fe, nice car, good deal, was very happy. Purchased vehicle and while driving home check engine light came on, ret Went to look at a used Hyundai Santa Fe, nice car, good deal, was very happy. Purchased vehicle and while driving home check engine light came on, returned to dealer. I wasn't worried as it could br the gas cap or an O2 sensor. They immediately took car in and to our surprise it was a catalytic converter. Now I was concerned--but the people there said not to worry, they would rectify the problem. THEY DID! Their statement was they take care of their customers! I am 63 years old, semi-retired, and have gone thru and looked at a lot of cars so far in my life. I have never received treatment and service like this and would highly recommend Barber Ford as a dealership! For all future clients--forget the internet and all the dealerships that promise everything and are miles away. The best A-1 dealership is right in our own backyard!! THANK YOU AGAIN!! More

Ran out of time Appt scheduled for Oil change, tire rotation, top off fluids ="The Works" package and also told them need to check car idles when stopped or moving sl Appt scheduled for Oil change, tire rotation, top off fluids ="The Works" package and also told them need to check car idles when stopped or moving slowly, no dash light, but obvious idle. Was going on trip and wanted to be safe. Took car in at 11:00 and had the rest of day to work on. Called at 2:00 and said car is ready but we didn't have time to look at idle problem. When I got there, told service rep I was not happy no one checked the idle, that I took a vacation day to bring the car to my appointment that included reviewing the idle issue. The other service rep asked what didn't they do and asked if it was idling, responded, yes we felt it. then proceeded to tell me you can make another appointment to have it checked. Well, I thought I already had one ! No I will not make another appointment ... More

Thanks Larry! Searching for a car can be stressful. Searching for two cars can be awful. Not with Larry. He heard our needs and was great helping us and listenin Searching for a car can be stressful. Searching for two cars can be awful. Not with Larry. He heard our needs and was great helping us and listening to us as we went down many paths of purchasing two cars. Larry has been in the business for many years and knows his stuff! We were so fortunate that he walked out to greet us on our first of many visits. The end result: we have 2 new cars and all of us are thrilled! If you need a car, don't stress, see Larry at Barber Ford. Thanks Larry! More

Friendly, customer driven dealer I bought a 2017 Explorer Sport, my first Ford. I knew what I wanted when I walked in the door. My sales person, Billy Capo, assisted me in my Ford own I bought a 2017 Explorer Sport, my first Ford. I knew what I wanted when I walked in the door. My sales person, Billy Capo, assisted me in my Ford ownership journey. My wife has a 2016 Infiniti Q50S, and I actually prefer my Explorer Sport. Technology, performance, safety and quality built (so far) has/was my experience. In addition, the deal was fantastic. More

Bill capo is the best salesman! He has so many great reviews and really does his job well!. He makes car buying easy.. he was upfront and honest with me and helped me get the truck i He has so many great reviews and really does his job well!. He makes car buying easy.. he was upfront and honest with me and helped me get the truck i wanted. More

Excellent salesman billy capo! Billy capo helped me get the truck i wanted! He went above and beyond. Also became friends with him. Great guy, does his job well!. His dedication and Billy capo helped me get the truck i wanted! He went above and beyond. Also became friends with him. Great guy, does his job well!. His dedication and service does not go unnoticed! Will definitely buy my next vehicle from him! Because of him i got a great truck! More