Poulin Chrysler Dodge Jeep Ram - Service Center
Rochester, NH
320 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center
I’m not sure what happened to the service department but the last two visits have not been great. Last month the Service Manager told me that a check engine light comes on when a scan tool is hooked up. Now the last two visits have not been great. Last month the Service Manager told me that a check engine light comes on when a scan tool is hooked up. Now I pulled in with no engine light on and I know that isn’t the case. Honesty is important and before driving away I should have been told hey upon diagnosing your light is on. This last time I didn’t realize I had a $100 warranty deductible so when ai said it should be covered and pricing is checked, I would expect to be informed yes it’s covered but you have a $100 deductible. This would have influenced my decision to spend $500 on a service. So “free” got costly and was unexpected. I don’t know where the former employees all went but they were much better: Jeremy, Udis? Had been there a while and always explained everything to a T. More
The Rochester crew took really good care of my car, I'll definitely be coming back for my next service! definitely be coming back for my next service! More
Sales Rep Austin was quick to reply and answered all of our questions thank you our questions thank you More
Very friendly receptionist when I arrived, Haley Collins, very professional, directed me to waiting area and kept me updated on my service being done on my vehicle Collins, very professional, directed me to waiting area and kept me updated on my service being done on my vehicle More
I’ve recently bought two cars through Key Auto. The service and the sales department are excellent! The service and the sales department are excellent! More
Reliable. Timely. Communicated extra and unanticipated charges before commencing. All good and thank you for easy service call Timely. Communicated extra and unanticipated charges before commencing. All good and thank you for easy service call More
Service people were courteous and attentive, and the wait time was reasonable. I am satisfied with your service department. time was reasonable. I am satisfied with your service department. More
Service reps very attentive and helpful. Great waiting room, clean, have snacks and coffee available. Clean bathrooms. Great waiting room, clean, have snacks and coffee available. Clean bathrooms. More
Good customer service. Explained what needed to be done for fixing Jeep. Amount quoted for the service is what I was charged Explained what needed to be done for fixing Jeep. Amount quoted for the service is what I was charged More
Something I look for when I trust someone else to work on my truck is knowledge and professional. Which is what I always find here thanks! my truck is knowledge and professional. Which is what I always find here thanks! More