Key Chrysler Dodge Jeep RAM of White River

Need to give customer estimate on doing a check on technical before charging 200.00 , just to tell me my compass doesn’t work and the radio needs to be replaced as I already knew it wasn’t getting vol technical before charging 200.00 , just to tell me my compass doesn’t work and the radio needs to be replaced as I already knew it wasn’t getting volume, goes off and on and has a loose connection apparently !! More

Bought brand new truck from them got 1400 miles on it been there twice now the second time 5days engine light stays on still not repaired been there twice now the second time 5days engine light stays on still not repaired More

The team at Key was great. They kept me updated with the progress reports. While I live no where close to it, I would purchase a vehicle from them again. They kept me updated with the progress reports. While I live no where close to it, I would purchase a vehicle from them again. More

It seems like customers are dealt with like they are a problem they have to deal with. When picking up the car we waited in an empty room for ten minutes. We stepped outside and a man down the hall asked problem they have to deal with. When picking up the car we waited in an empty room for ten minutes. We stepped outside and a man down the hall asked if we needed help. We told him we were there to pick up the car and he went in and gave us the keys. He didn’t tell us where the car was so I had to walk the lot looking for it. 15 minutes later the car broke down and I called the dealership and they gave me the wrong service number to get it towed back. I used my own triple A. It’s as if there is no intent to provide customer service. More

Brought my jeep in w/ transmission issues. Was told I needed a new PTU, Transmission, and a few other smaller items. Total repairs would be in excess of $17,000. Based on this info I boght a n Was told I needed a new PTU, Transmission, and a few other smaller items. Total repairs would be in excess of $17,000. Based on this info I boght a new car. I took my jeep to a local transmission shop and they replaced the PTU and had it back on the road in a week - for $4,500. The jeep did not need a new transmission. which was about $12,000 of the total repair quote. I am working with an attorney to see if there is any legal recourse. As a professional auto repair shop your advice and guidance is weighted very highly. I was led astray by poor advice and terrible customer service. Oh yeah - when removing the skid plate on the jeep they over torqued the screw and broke them off - I had to pay and extra +$100 to have them install self tapping screws to get it back on. More

Excellent and prompt service. Beautiful facility. Very well set up and managed. This service team is top notch. Beautiful facility. Very well set up and managed. This service team is top notch. More

Very accommodating, kept me up to date on how my car was coming along. Apologized many times for the time it was taking. Explained what was done and told me to call with any questions. I was completely sa coming along. Apologized many times for the time it was taking. Explained what was done and told me to call with any questions. I was completely satisfied with them. Will send people there and will go back again. More

Wow is all I can say. My experience last year was not great but this year - wow! Excellent service, beautiful lounge - THANK YOU!!!! My experience last year was not great but this year - wow! Excellent service, beautiful lounge - THANK YOU!!!! More

The service consultant provided timely updates on the progress of my service and retrieved my vehicle for me when it was ready. This attention to detail was much appreciated. progress of my service and retrieved my vehicle for me when it was ready. This attention to detail was much appreciated. More

The service was very good very nice and listened to what I had to say I had to say More