Key Chevrolet - Service Center
Middletown, CT
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25 Reviews of Key Chevrolet - Service Center
"Stan the man! I went in looking for the new corvette early in 2020. I searched over 15 different dealers with no one looking to help me find one. Stan worked through the covid issues and mapped out a ga early in 2020. I searched over 15 different dealers with no one looking to help me find one. Stan worked through the covid issues and mapped out a game plan. It took some time but it came in months before expected. Many people did not believe that mine had come in faster then theres when they ordered months before me. Andre did a great job sitting down with me when I first ordered the car. He went over the optional items of the car but he also got to know me and my ideas I had for the car. Andre told me the options that he did not think I needed to spend my money on for what I was looking for. He could have easily tried to push me for options that I really did not need. Brion was super friendly and I could tell he was trying to make a personable connection. Normally I would appreciate his conversation but all I wanted to do was get out of his office and drive my new corvette. Paul went above and beyond. He really knows what he is talking about and has a real passion for corvettes. He stopped what he was doing to go over every little detail of my new corvette, as I sat in the warm car and he was in the freezing cold. Paul gave me his contact information in case I had any questions in the future. After having a conversation with him about a friend that wrecked his C6, Paul took the time to find a quality corvette body shop that was in my friends area. Paul's passion really showed when he went above for a person he never met and who was not a customer of his. Paul was almost more excited then I was going over my new 2021 corvette. Over all amazing experience! More
I went in to service my Camaro at Key Chevy dealership for routine maintenance. The customer service staff were friendly and very helpful (Thank you Nick!). The service time for my vehicle was prompt as w for routine maintenance. The customer service staff were friendly and very helpful (Thank you Nick!). The service time for my vehicle was prompt as well. I will return every time for maintenance in the future. More
Not providing COVID protection While waiting for my car service in the designed waiting area, customers as well as multiple employees were either not wearing masks or not covering m While waiting for my car service in the designed waiting area, customers as well as multiple employees were either not wearing masks or not covering mouth and nose. Also my car was driven (to be returned to me) by a person not wearing a mask. Hence my car got cleaned and disinfected when I got home. Would not recommend waiting in the waiting area and would request a mask be worn by anyone on the inside of my car. More
Amazing Service I own a Corvette and started bringing it to Key Chevrolet back in 2016 on a recommendation from one of the GM Engineers that I met at Carlisle The I own a Corvette and started bringing it to Key Chevrolet back in 2016 on a recommendation from one of the GM Engineers that I met at Carlisle The admin in Service, Shylock has always been extremely polite and courteous, besides being happy and knowledgeable about the service which is being performed on my car. Paul Koerner, Master Tech for Corvettes, never disappoints....He has worked on both my vettes 01 & 12, and has brought to my attention some issues which he found...Knowing a bit about cars, I understood the situation.. In addition, which ever parts were replaced (within size reason) came back to me in a box. Anything serious, photos were taken to show me.prior to my authorization to proceed I forgot to Mention that I am from New Jersey and the last time my 2012 was in for some service, for Mechanical, new tires, and an issue with the airbag which was noticed by Paul based on the sound the steering wheel was making. Paul and Shy brought my car to me in NJ. Now that was totally amazing. I thank Key Chevrolet for having such dedicated, knowledgeable and personable employees. More
The days of Jackson Service & Customer QUALITY are GONE!!! Would not recommend this dealership for servicing any more Key Service department has lost the most knowledgeable reliable mechanic technici GONE!!! Would not recommend this dealership for servicing any more Key Service department has lost the most knowledgeable reliable mechanic technicians They caused damage to my previous car Lets loose the women in Service like Shylock who know nothing!!!!! The Best part of this dealership is Mr. Joe Bartucca🌟🌟🌟🌟🌟 More
Curtis is an excellent salesman Upon arrival I was enthusiastically greeted. I laid out my expectations and was provided some feedback. A vehicle exceeding my expectations was brough Upon arrival I was enthusiastically greeted. I laid out my expectations and was provided some feedback. A vehicle exceeding my expectations was brought up for a test drive. Two hours later I was a happy new owner of a 2020 Silverado More
Brought truck in for oil change and was asked if I’d like tires rotatated. At 9:00 appt I was asked when I need it by, told employee I’d like it before noon (figuring I’d get call when it was finished. Hour tires rotatated. At 9:00 appt I was asked when I need it by, told employee I’d like it before noon (figuring I’d get call when it was finished. Hour to change oil and rotate tires.) I also questioned about rebate being offered on oil change. Showed up 11:35 and truck was just brought in. When I questioned why it wasn’t done I was told” you wanted it before noon right”? I then went to pay and it was lower then I was quoted. When asked if tires were rotated Response was “you only wanted oil changed!”. As I was paying I again asked about rebate and paperwork had to be redone because rebate information had to be added. Three hours to do oil change and tire rotation was never done. Not a happy customer! Probably going back to Richard Chevrolet! More
do not buy any car from the dealership or the extended warranty. !!!!!!! Hi I bought my Chevy suburban 2017 2 years ago. The finest old me continue warranty up to a hundred thousand miles never mention warranty. !!!!!!! Hi I bought my Chevy suburban 2017 2 years ago. The finest old me continue warranty up to a hundred thousand miles never mention that the warranty is not through Chevy or GM a truck company name century, the car is over 4 days at the dealership and I haven't been approved for a small AC repair. Apparently key cannot help me get the car fixed any faster, but they selling this insurance thrust third-party the take that time to repair. There's nobody to talk to through century, they keep saying that management is the one that needs to review the second time it's already the fourth date and I'm waiting for either of you to let me know if my car will be fixed or not. More
Heads & Shoulders Above The Rest Both the owners and the service staff are leaps and bounds above almost all other Chevrolet dealers. The courtesy and attentiveness of the staff is o Both the owners and the service staff are leaps and bounds above almost all other Chevrolet dealers. The courtesy and attentiveness of the staff is outstanding. The technical seminars they run a few times a year is something that other dealers do not do. Run by Paul Koerner, their Chevrolet Master Mechanic, they afford customers the opportunity to learn and ask questions about any aspect of their Chevrolet vehicles. Paul's knowledge, including that of Corvettes, is heads and shoulders above his competitors at other dealers. Cannot say enough about this dealership. A very unique and painless way of dealing with everything that occurs with our cars. More
This is a fantastic dealership. New owners are carrying on where the Jacksons left off. Everyone seems to have a need to do his/her job 100%. No exceptions. Paul Koerner, Thecorvettemechanic is as good as on where the Jacksons left off. Everyone seems to have a need to do his/her job 100%. No exceptions. Paul Koerner, Thecorvettemechanic is as good as they come. Hard working, a perfectionist and a really good guy too! I drive over 2 hours to use this dealership. I own 3 Chevys and they’re all serviced by Key Chevy. My 5 stars don’t seem enough. Joe Cusumano More