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Key Chevrolet of White River

White River, VT

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98 Reviews

32 Key Auto Drive

White River, VT

05001

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98 Reviews of Key Chevrolet of White River

June 26, 2024

Had truck towed in on Sunday afternoon they looked at it on Monday fixed it on Monday and I drove it out of there on Tuesday morning I am so happy with this dealerships service department words can't say en More

by lotaspots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Jun 26, 2024 -

lotaspots responded

An additional note, the service department at my own dealership in Massachusetts had the truck in the previous week and had been not able to find anything wrong with it

February 23, 2024

The lease on our 2021 Traverse was up. Jessie Leavitt helped us navigate the transfer from lease to ownership. We could not have asked for a better sales rep. Key Chevy is the best deal More

by lydia.moore704
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christal Spencer, Jesse Leavitt
Feb 26, 2024 -

Key Chevrolet of White River responded

Lydia, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Key Chevrolet of White River Team

February 01, 2024

I I recently purchased a 2020 Chevy Silverado from Key Chevrolet of White River. The sales staff and management wet above and beyond to get me the best interest rate and trade in price. This was beyond my More

by Ken baker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hebert, Michael Coutermarsh, Jesse Leavitt
Feb 02, 2024 -

Key Chevrolet of White River responded

Thank you so much for this lovely review, Ken! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jesse and our team were helpful during your visit and that you love your new 2020 Chevrolet Silverado. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Key Chevrolet of White River Team

January 29, 2023

Had to do a complete rear break job an a used Cadillac with a new sticker before my 1st payment. How convenient do not trust this pla to More

by Lutherwheeler1
Recommend Dealer
No
Employees Worked With
All departments , John Hebert, Christal Spencer, Michael Coutermarsh, Rich Gadouas
Jan 30, 2023 -

Key Chevrolet of White River responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Key Chevrolet of White River Team

Jan 31, 2023 -

Lutherwheeler1 responded

I reached out for satisfaction, and a simple way to resolve this issue, but was turned away, which sums up the side that car dealerships like that won’t sell me any more carts

October 04, 2022

Last Tuesday as I was leaving work my tire sensor gauge came up saying my rear tire was low. I stopped at the local tire place (it was 3:50 PM) and they were closing up. I called Key and spoke with Georg More

by Bonnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George, Rich Gadouas
Oct 06, 2022 -

Key Chevrolet of White River responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Key Chevrolet of White River Team

Oct 06, 2022 -

Bonnie responded

I will most definitely be back. I’ve had several oil changes done at Key and each and everytime I am greeted by friendly employees.

April 11, 2022

Had a complete detail done to my Colorado last week and it was not even close to being complete. Paper thank you was covering the salt of floor mats. The bed of my truck wasn't even touched. Very disappoin More

by d_gauvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Emanuel
Apr 13, 2022 -

Key Chevrolet of White River responded

We value the opportunity to learn of your experience here at Key Chevrolet of White River. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, The Key Chevrolet of White River Team

April 08, 2022

This was the worst possible experience attempting to order a vehicle from this dealership. I provided a deposit and was told it would be about three months. I waited patiently for three months with no i More

by pjm
Recommend Dealer
No
Employees Worked With
William Pough
Apr 11, 2022 -

Key Chevrolet of White River responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Key Chevrolet of White River Team

September 01, 2021

We had a dead battery and found our way to Key. They were amazing Ben who helped us was great and problem solved. Great service. More

by Cjmorse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben, George Emanuel
Sep 03, 2021 -

Key Chevrolet of White River responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Key Chevrolet of White River Team

July 01, 2021

Beware of this dealership. Crooks trying to sell used vehicles above MSRP, with BS add ons, and bait and switch tactics. They also insisted that I financed the full purchase price from them. The sales ma More

by David M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gifford
Jul 06, 2021 -

Key Chevrolet of White River responded

That is not the kind of experience we seek to provide, David. Please call us when you can so we can address this together. Sincerely, The Key Chevrolet of White River Team

Jul 06, 2021 -

David M responded

There’s really no point. I’ve already wasted too much time with you guys. I was prepared to spend 72k on a used car you guys had listed at 76k with an MSRP of 68k. Your sales manager wanted me to finance the whole amount in order to reduce the selling price to 72k. Still way above MSRP. I buy between 5 - 10 cars per year through the families I work with. Unfortunately I won’t be coming back to your dealership even though it’s the most convenient Chevy dealership for me. Real shame. Hope you guys clean up your act.

June 07, 2021

Each time I use them they treat me with respect and courtesy. They have on two occasions taken me without an appt. This last time I needed a headlight changed. I said I could be there in 20 minutes. Th More

by Jerroldlg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Hay, George Emanuel
Jun 10, 2021 -

Key Chevrolet of White River responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, The Key Chevrolet of White River Team

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