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Key Chevrolet of White River

White River, VT

4.8
103 Reviews
Not all car dealerships are created equal, and here at Key Chevrolet of White River, we pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. From our hometown of White River Junction VT to the nearby communities of Hartford VT, Rutland VT and Lebanon NH, we're proud to have worked with folks from all walks of life. And whether you're seeking the perfect new car, shopping on a strict budget for a used vehicle, just searching for that perfect financing deal, or even browsing around for a service and parts center you can trust, we're confident you'll find that our dealership is a great resource for all your automotive needs.
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32 Key Auto Drive

White River, VT

05001

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Showing 103 reviews

April 11, 2022

Had a complete detail done to my Colorado last week and it was not even close to being complete. Paper thank you was covering the salt of floor mats. The bed of my truck wasn't even touched. Very disappoin More

by d_gauvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Emanuel
Apr 13, 2022 -

Key Chevrolet of White River responded

We value the opportunity to learn of your experience here at Key Chevrolet of White River. I would appreciate the opportunity to amend any issues. If you could please contact me at your earliest convenience, I would like to discuss this further with you and attempt to make things right. Sincerely, The Key Chevrolet of White River Team

April 08, 2022

This was the worst possible experience attempting to order a vehicle from this dealership. I provided a deposit and was told it would be about three months. I waited patiently for three months with no i More

by pjm
Recommend Dealer
No
Employees Worked With
William Pough
Apr 11, 2022 -

Key Chevrolet of White River responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Key Chevrolet of White River Team

September 01, 2021

We had a dead battery and found our way to Key. They were amazing Ben who helped us was great and problem solved. Great service. More

by Cjmorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben, George Emanuel
Sep 03, 2021 -

Key Chevrolet of White River responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Key Chevrolet of White River Team

July 01, 2021

Beware of this dealership. Crooks trying to sell used vehicles above MSRP, with BS add ons, and bait and switch tactics. They also insisted that I financed the full purchase price from them. The sales ma More

by David M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gifford
Jul 06, 2021 -

Key Chevrolet of White River responded

That is not the kind of experience we seek to provide, David. Please call us when you can so we can address this together. Sincerely, The Key Chevrolet of White River Team

Jul 06, 2021 -

David M responded

There’s really no point. I’ve already wasted too much time with you guys. I was prepared to spend 72k on a used car you guys had listed at 76k with an MSRP of 68k. Your sales manager wanted me to finance the whole amount in order to reduce the selling price to 72k. Still way above MSRP. I buy between 5 - 10 cars per year through the families I work with. Unfortunately I won’t be coming back to your dealership even though it’s the most convenient Chevy dealership for me. Real shame. Hope you guys clean up your act.

June 07, 2021

Each time I use them they treat me with respect and courtesy. They have on two occasions taken me without an appt. This last time I needed a headlight changed. I said I could be there in 20 minutes. Th More

by Jerroldlg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Hay, George Emanuel
Jun 10, 2021 -

Key Chevrolet of White River responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, The Key Chevrolet of White River Team

September 22, 2020

Christal was so helpful in getting our new truck. She dropped it off for me to test drive, which was super convenient. The whole process was easy and painless. More

by vermonter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christal Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Key Chevrolet of White River responded

Congratulations on your new truck! It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your purchase that you'd like to discuss. Sincerely, The Key Chevrolet of White River Team

August 18, 2020

This was, beyond any shadow of doubt, the best new-vehicle purchase experience that I have ever had. And I have been to many dealerships in my 60+ years! More

by Jim from Texas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Rouleau
Aug 21, 2020 -

Key Chevrolet of White River responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. The Key Chevrolet of White River Team

July 30, 2020

top notch! Everyone dreads the car buying experience. After dealing with Michele and the other folks at Key Chevy, I no longer have any fears. The experience w More

by matt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hebert, Michele Robinson
Jul 31, 2020 -

Key Chevrolet of White River responded

Matt, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Michele went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Regards, The Key Chevrolet of White River Team

May 31, 2020

We had a GREAT experiance here at Key Chevrolet of White River. Michele was very helpful and accommodating throughout our search. We purchased a 2016 GMC 3500HD. Thanks Michele. More

by dsnewberry
Recommend Dealer
Yes
Employees Worked With
Michele Robinson
Jun 03, 2020 -

Key Chevrolet of White River responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, The Key Chevrolet of White River Team

May 24, 2020

used vehicle The staff,excellent. the cleanliness, excellent. Treated with respect and no pressure,excellent. Courtesy excellent. The facility excellent, and ther More

by larry.a.rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Robinson, Zack Rouleau
May 29, 2020 -

Key Chevrolet of White River responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. The Key Chevrolet of White River Team

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