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Key Chevrolet GMC Cadillac of Burlington
South Burlington, VT
164 Reviews
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Showing 164 reviews
January 08, 2021
Amazing customer service right from the start! Very friendly, easy going staff. I couldn’t be happier! I needed it to be quick and it certainly exceeded my expectations. friendly, easy going staff. I couldn’t be happier! I needed it to be quick and it certainly exceeded my expectations. More
by Carrie8
Employees Worked With
Hank Barnes
Helpful November 28, 2020
We got up early on a Saturday and drove up to see a Silverado 2500 HD. We had an appointment well in advance but Leo did not bother emailing us to say that truck had sold. Early rising and 4.5 hours Silverado 2500 HD. We had an appointment well in advance but Leo did not bother emailing us to say that truck had sold. Early rising and 4.5 hours driving for nothing! I can't speak about the dealership but I would not recommend ever working with Leo More
by Karode
Employees Worked With
Leo Bushey
October 21, 2020
Thank's Hank - It's always a pleasure to do business with you. Thanks for the great service . its a nice sweet ride. Thanks again. with you. Thanks for the great service . its a nice sweet ride. Thanks again. More
by Sdunkling
Employees Worked With
Hank Barnes, Chris Hanfield
October 19, 2020
We had a very nice experience with Hank. He was patient with us and made sure all questions were answered. He also made it very easy for us to find the car we wanted at the price we had budgeted for. with us and made sure all questions were answered. He also made it very easy for us to find the car we wanted at the price we had budgeted for. More
by Bacceibruce
Employees Worked With
Hank Barnes
October 01, 2020
Key Chevrolet/Cadillac was a terrific experience. Very professional staff. Hank Barnes in sales was a pleasure to deal with. Coty Root made the numbers work without any nonsense. Robert Van Woert in the f professional staff. Hank Barnes in sales was a pleasure to deal with. Coty Root made the numbers work without any nonsense. Robert Van Woert in the finance office explained all my options in a very straight forward way. My initial contact was with the GM Dallas Rich -- he was gentlemanly and professional as well. Key Auto runs a tight ship and I highly recommend anyone looking for a new or used car, truck or SUV to give them a try. They offered to work remotely but I opted to see them in person. I did take care of the credit app on-line and that saved some time. Great experience. More
by John H
Employees Worked With
Dallas Rich, Robert Van Woert, Hank Barnes, Coty Root
August 15, 2020
We have been buying cars from this dealership for yrs, Shearer, now Key. Always gave us good deals, and always went away very happy. Thank you Shearer, now Key. Always gave us good deals, and always went away very happy. Thank you More
by Dee.Papin731
Employees Worked With
Hank Barnes, Chris Hanfield
August 06, 2020
i was very impressed that they followed my request to find a new car which wasn’t available on their lot. had to push a little to get their attention; probably because they are so busy. find a new car which wasn’t available on their lot. had to push a little to get their attention; probably because they are so busy. More
by jmbuck36
Employees Worked With
final sign-off member; sorry, can’t remember his name. , Benjamin Cram, Shane Bergeron, Emma Burrington
August 04, 2020
Incredible experience from start to finish! Emma was so personable, reliable and communicative throughout our conversations. Her kindness and extensive knowledge was the best experience I’ve ever had with personable, reliable and communicative throughout our conversations. Her kindness and extensive knowledge was the best experience I’ve ever had with any dealership especially for my first lease! 100000% recommend her and the team ! More
by emmakeshchyan
Employees Worked With
Robert Van Woert, Emma Burrington
July 27, 2020
It was an absolute pleasure to work with everyone at key, from Shane our salesman to chris at financing! we felt comfortable as soon as we walked through the door. For the first time in my life I didn’t feel from Shane our salesman to chris at financing! we felt comfortable as soon as we walked through the door. For the first time in my life I didn’t feel like someone was trying to retire off of me, when they showed us their numbers we were satisfied instantly! More
by Beaucushing
Employees Worked With
Benjamin Cram, Shane Bergeron, Dallas Rich, Chris Hanfield
July 21, 2020
June 17 purchase dateContract BotchedIt is July 22 June 17 purchase date Contract Botched It is July 22 Contract still botched We took delivery 6/17 and have had the car for a month Credit report June 17 purchase date Contract Botched It is July 22 Contract still botched We took delivery 6/17 and have had the car for a month Credit report ran again 7/17 without any warning that it would be 7/22 failed attempt confirmed. Credit still damaged from when they re-ran it without warning. Both original inquiry and the 30 day later inquiry took points off our scores both times. Now we are stuck with it with no apology or acknowledgement even still from the dealer. That's a financial hit, underserved, unexpected, and the dealership does not care at all. Very very sketchy and just terrible business practice. They said the deal "expired" even though we signed a contract and dropped over 4k on a down payment, and have had the car for a month Ignored when went into sign revised contract which was revised due to dealer error On 7/20 Wasted 2 hrs, miles, and money with kids in the car going there to not be helped. Dealer came out and again botched the re-sign 7/21 Said he would come back out to fix what signatures were missed. My wife waited after her work for him. He never showed, didn't contact her until I contacted him about it. Said he was too busy at the dealership. Never bothered to tell us though. This fail is so bad it seems intentional. Maybe I'll make a video. "Car Dealer Epic Fail". Still ongoing! 7/22 contract re sign unsuccessful again. Said they had a driver on standby to come to me. So I Told them I'd be home all day, my wife can be reached at her work again and it's the same scenario as 7/21 which was botched. I said I hope round 4 goes ok (4th attempt), they decided I said we would both go to them at 4pm? So they never came to me at all. Not sure how they came up with that one when I told them at about 1030am to come to me and I'd be home. 7/23 5th contract attempt 7/23, successful so far (I think) A man named Bruce came today. Cut and dry. He was polite and if no issues come up he was perfectly fine. Point, sign, done. 10 seconds. Who would've thought... I have no idea how they messed this up so many times. If rate him the best but he is not there. I put 80% of the blame on the rep I rated. I won't rate anyone else even if they played a part which they did. More
by Jm88825
Employees Worked With
Dallas Rich, Robert Van Woert, Emma Burrington, Chris Hanfield
