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Key Chevrolet GMC Cadillac of Burlington
South Burlington, VT
166 Reviews
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Showing 166 reviews
December 13, 2019
Worst car buying experience ever!!!! My husband and I had the worst car buying experience ever! If this wasn't the vehicle we had been searching for and wanting for a while, we would have My husband and I had the worst car buying experience ever! If this wasn't the vehicle we had been searching for and wanting for a while, we would have never completed the purchase. The sales representative that we worked with had little knowledge of the vehicle and when repairs needed to be made, communication was not there. I kept being told “you can pick it up tomorrow” tomorrow would come and he would say “well it will be ready tomorrow”. It supposedly took 2 days to put new brakes on the vehicle. When we finally were able to pick the vehicle up, 3 out of the 4 wireless headphones that were in the vehicle when purchased were “missing”. After finally speaking to one of the sales managers multiple times, issues started to get resolved, slowly! They didn’t try to repair the damage done during the sale and service experience. The salesman gave us a comet softball card, with a value of $20 as an apology. That is no apology, lowering the price of the vehicle or offering free services would make us want to buy another vehicle from there or recommend others to shop there. The service department was much better than the sales, they were friendly and quick when I returned my vehicle for small repairs and an inspection. Ryan was awesome and after expressing such a horrible buying process, assured us he would do his best to make the service aspect better than the sales and he did that! I would not recommend buying a vehicle from here and it’s not worth $200 for me to refer a friend there to have the same awful experience we had. I am hoping others have a more positive experience than us, but from reading other reviews, we are not the first and most likely won’t be the last! Furthermore, I was contacted after posting a review on their facebook page. They told me the general manager would be in touch. I ended up speaking with a sales manager. During the emailing process and phone call, I was told they wanted to make my experience better. They have done nothing to try to repair that relationship. I received an email after the phone call to let me know they were there if I needed anything. I will not being bringing my vehicle back there, not even for the "free" yearly inspection. I would rather pay the money to get it at a more reliable dealership. More
by GMC
Employees Worked With
Jesse Desjardins, Phil Devoid, Andrew Melvin, Ryan Maxwell
December 13, 2019
Outstanding customer support Austin was flexible and went above and beyond to help me get tires on my car. I definitely appreciate it very much! Thanks for helping it work out. Austin was flexible and went above and beyond to help me get tires on my car. I definitely appreciate it very much! Thanks for helping it work out. More
by melehump
Verified CustomerEmployees Worked With
Austin Hemingway
December 13, 2019
Great Quick and easy purchase with the folks at Key. Shane bergeron did a great job connecting me with Robert. Even though it wasn’t what I picture it is th Quick and easy purchase with the folks at Key. Shane bergeron did a great job connecting me with Robert. Even though it wasn’t what I picture it is the perfect truck for my family More
by Ryfitz10
Employees Worked With
Shane Bergeron, Robert Van Woert
December 13, 2019
The salesperson was wonderful to deal with. Did not feel pressured in to buying something I didn’t want. Everyone was friendly and made me feel comfortable. It very easy once I made me decision. Did not feel pressured in to buying something I didn’t want. Everyone was friendly and made me feel comfortable. It very easy once I made me decision. More
by christina.brace
Employees Worked With
Robert Van Woert, Scott Brace
December 13, 2019
Great experience I got a new Chevy Equinox and Coty was an amazing help with the process. He was straight forward and honest which made the process much more enjoyabl I got a new Chevy Equinox and Coty was an amazing help with the process. He was straight forward and honest which made the process much more enjoyable and simple. Very happy with the overall experience and service provided! I’ve had 5 cars from this dealership and never had a single issue from sales to service. More
by Witt
Employees Worked With
Coty Root
December 13, 2019
Great service We were looking to upgrade our current vehicle - Coty helped us find the right fit and we purchased a brand new Blazer! Friendly and great service. Th We were looking to upgrade our current vehicle - Coty helped us find the right fit and we purchased a brand new Blazer! Friendly and great service. Thank you! More
by APilon
Employees Worked With
Coty Root
December 12, 2019
Perfect as Usual I appreciated the warm greeting given by Austin. He saw to it that all work done to my vehicle was completed on time at a reasonable price. I appreciated the warm greeting given by Austin. He saw to it that all work done to my vehicle was completed on time at a reasonable price. More
by bzondlo51
Employees Worked With
Coty Root, Austin Hemingway
December 12, 2019
Great job Excellent service!!! Thanks for your help. Went in the get an airbag alert fixed, turned out to be a sensor covered under warranty thanks so much key Excellent service!!! Thanks for your help. Went in the get an airbag alert fixed, turned out to be a sensor covered under warranty thanks so much key for your excellent service More
by bsiple
Employees Worked With
Dallas Rich, Bryan Tourville, Phil Devoid, Austin Hemingway
December 12, 2019
I waited six hours for an oil change and tire change... This was my first time here.. I will not be returning. Service and waiting was absolutely ridiculous. Didn’t even finish everything I came for. Absolu This was my first time here.. I will not be returning. Service and waiting was absolutely ridiculous. Didn’t even finish everything I came for. Absolutely friken ridiculous and very overpriced. More
by Hailie.lyon
Employees Worked With
I’m not sure
December 12, 2019
Good Service, Good Prices The title says what I want to say. I really do not have anything else to say but in order to get completed I will ..... The title says what I want to say. I really do not have anything else to say but in order to get completed I will ..... More
by Ken.M
Employees Worked With
Austin Hemingway
