Back

Key Auto Mall

Moline, IL

4.7
196 Reviews

3700 16th St

Moline, IL

61265

Directions

By Type

196 Reviews of Key Auto Mall

February 22, 2025

Would give a minus if possible, got a recall on my jeep renegade and their elite service department refuses to do the workband was told to take it to another dealer. Was getting ready to buy new but xxxx More

by breed1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not given
November 25, 2024

I did have a pleasant experience purchasing my truck from Jay at Key, however their service department is a giant cluster and whoever runs it must have never heard about customer service. Last time I was the More

by Brian S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott DeBruyckere, Carri Ortiz
Nov 26, 2024 -

Key Auto Mall responded

Thank you for sharing your experience with us, Brian. We're glad to hear that your purchase experience with Jay was pleasant at Key Auto Mall GM. However, we understand your concerns regarding the service department and the lengthy wait times for your oil change, as well as the issues you encountered with the fuel filters and other repairs. Your feedback is important, and we encourage you to reach out directly to us directly so we can address your concerns and work towards a better resolution. We appreciate your recommendations for Jay and value your insights as we strive to improve our services. Thank you for bringing this to our attention. Sincerely, The Key Auto Mall GM Team

November 08, 2024

Nick Acree is awesome! ! He worked out the best deal so I could get my car. If you need a car go to him!!! More

by purplebutterfly1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Acree
Nov 11, 2024 -

Key Auto Mall responded

Thank you for your wonderful review! We're thrilled to hear that Nick was able to help you secure the best deal for your car. At Key Auto Mall GM, we strive to provide excellent service, and it’s great to know that you had such a positive experience. We look forward to seeing you again, and please feel free to share your experience with others! Sincerely, The Key Auto Mall GM Team

October 10, 2024

Yall are FUNNY! !! No wonder y’all laugh when saying I will call you back (NOT!!!!!) no return phone calls or MY $3,200.00 refund ripping people off daily and laughin More

by rachel.mcmahon1111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Smith
May 23, 2024

I arranged a viewing for a used Ford F-150 with Brian Magee. Upon our arrival at the dealership, he had the truck prepped for a test drive. Brian possessed extensive knowledge about the truck, despite it More

by danwags
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Jakubowski, Brain Magee
February 28, 2024

Good professional guys. Thanks to Jay! We arrived to the office half an hour before closing and drive home the same day in a new car. I'm in love with my Mazda CX-30 Carbon More

by Serhii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
February 28, 2024

In our journey to find the most suitable 3/4-ton truck for our family, we stopped by Key Auto Mall in Moline, IL, to take a close look at a GMC Sierra 2500. Having driven a RAM for the past 3 years, we we More

by VP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Magee
February 28, 2024

We had a great experience. Rick Tucker was knowledgeable, courteous and customer focused. Key Rocks! More

by Rudepunch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Tucker
January 27, 2024

Bought 2015 jeep grand charokee limited. From Noah , great sales man ! He went over and above to get this jeep 100% More

by Skimike44
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Noah, Scott DeBruyckere
Jan 29, 2024 -

Key Auto Mall responded

Skimike44, We are please Noah Ruthey gave you our 5 star experience. Thank you for taking the time to let us know. We greatly appreciate it! Best Regards, The Key Auto Mall Team.

November 29, 2023

Very patient and answered my questions. Randy was polite helpful and pleasant to work with. More

by Marilynseibert700
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Webster
Dec 05, 2023 -

Key Auto Mall responded

Marilyn, We are pleased Randy Webster gave you our 5 star experience. Thank you for taking the time to let us know, we greatly appreciate it. Please let us know if you need anything! Best Regards, The Key Auto Mall Team

1
...