Key Acura of Portsmouth

When I called to inquire whether an Integra type S was on the lot, I was told flatly “no,” with no further information. I called Acura in Peabody MA and was given a great explanation of wait time, what they the lot, I was told flatly “no,” with no further information. I called Acura in Peabody MA and was given a great explanation of wait time, what they do have available, etc. Just that initial phone call spoke volumes. We drove a bit farther to Peabody and bought an a-spec 6 speed. Lost sale over rude customer service. More

It was great until I've become inundated with texts asking for feedback. Please Stop texting me asking for feedback. Please Stop texting me More

Great experience from start to finish! Loren was very helpful and knowledge and a pleasure to work with. Acura delivers with continually beautiful cars! Loren was very helpful and knowledge and a pleasure to work with. Acura delivers with continually beautiful cars! More

Awesome staff, great service and easy to deal with. In and out with two new cars in under 2 hours. In and out with two new cars in under 2 hours. More

Very personable and pleasant to deal with. Patient and stayes late to make sure we got what we wanted in the end. Thank all of them for us. Everyone of them were great help Patient and stayes late to make sure we got what we wanted in the end. Thank all of them for us. Everyone of them were great help More

Certainly No pressure the MDX sells itself. Really would have loved a difference in the 2023 verses the 2024 other then the price but there was nothing. Really would have loved a difference in the 2023 verses the 2024 other then the price but there was nothing. More

Preowned buyer beware! We purchased a vehicle from Keys used inventory. Within 20 minutes during the drive home the “check engine” light came on. I immediately called my sa We purchased a vehicle from Keys used inventory. Within 20 minutes during the drive home the “check engine” light came on. I immediately called my salesperson Rawle, who asked me to pull over and turn the vehicle on/off to clear the message. WHAT?!?!? Frantic calls to the local Dodge dealers got me in for a diagnosis scan that revealed transmission issues, radiator problems and a whole list of other items, as well as a jaw dropping comment that it had been in an accident. Really? The Autocheck report showed no accidents :( I hit the road to return the vehicle within my 3 day limit. The sad part is, the dishonesty. Bad vehicles are traded in-I get that. But when a list of diagnosis codes are found, and yet it “passed” state inspection-that’s taking advantage. Fast forward 3 weeks, and I’m still fighting for a reimbursement and no responses from the General Manager Paul Anderson on a key fob they refused to include in the purchase so I could have 2 keys. Key Acuras reviews show happy customers for brand new purchases-but they need to pick up their game on used inventory sales. More

Rawle was very helpful and professional. The service provided was excellent, would certainly lease a vehicle from Portsmouth Acural in the future. The service provided was excellent, would certainly lease a vehicle from Portsmouth Acural in the future. More

This is the 3rd Acura I have purchased from Rawle Samuel. He is honest, straightforward and diligent. I was impressed with the other folks at Key Acura as well. I strongly recommend Rawle and this dealers He is honest, straightforward and diligent. I was impressed with the other folks at Key Acura as well. I strongly recommend Rawle and this dealership. More

Excellent customer service. Great environment, friendly and professional staff. Helpful and knowledgeable rep. I was able to purchase a vehicle and walk away very happy. Great environment, friendly and professional staff. Helpful and knowledgeable rep. I was able to purchase a vehicle and walk away very happy. More