Key Acura of Atlantic City

They took my car to a third party without my authorization for an oil change / tire rotation & then they tried to charge me twice for their fees along with the third party fees! I never had this authorization for an oil change / tire rotation & then they tried to charge me twice for their fees along with the third party fees! I never had this issue when it was “Boardwalk Acura” More

Generally I receive excellent service at this dealer. This time though, I feel the need to share my less than excellent experience. The car was ready in a timely manner and I picked it up at the end of t This time though, I feel the need to share my less than excellent experience. The car was ready in a timely manner and I picked it up at the end of the day. The service rep said one issue was covered under warranty but the oil and filter changes would be $250.00 (about). I said I wasn’t expecting that and that I had a maintenance agreement. He asked if I had a coupon and I said maybe at home but I didn’t think I’d need it. Anyway they always expire before I actually need them. I handed him my credit card but continued to press the issue about the maintenance agreement and asked if he could check if was 3 years or 5 years (my car was a 2021). Reluctantly he checked and said “oh you do have one and there is no charge.” He didnt apologize for the oversight and if I hadn’t pushed the issue I would have paid the bill. I didn’t say anything more but it did bother me, especially when the receipt had wording about excellent customer service. I know What that looks like since I worked in a service industry for over 40 years. I personally don’t expect anything from this experience, I just think that part of service recovery is transparency and apology. More

Nice very clean work and very good service and the coffee machine was good coffee. machine was good coffee. More

Just great service. Everyone working there was very. Guy at service desk went out of his way to help. Would definitely consider buying there Everyone working there was very. Guy at service desk went out of his way to help. Would definitely consider buying there More

The parts/sales department was very informative and provided great customer support for the problems with my vehicle. provided great customer support for the problems with my vehicle. More

Excellent perfect and no complaints I would definitely refer friends family to stop pass to purchase a vehicle refer friends family to stop pass to purchase a vehicle More

Great customer service! ! Comfortable sitting area, and great mechanics! Great prices , and a free car wash!! ! Comfortable sitting area, and great mechanics! Great prices , and a free car wash!! More

This was my first experience with a New dealership after 2 decade later with their competitors. They were excellent! Courteous and professional!! 2 decade later with their competitors. They were excellent! Courteous and professional!! More

It was godd and the had slot of patience with the issues I was having I was having More

I usually get my oil changed at Acura and I’m totally satisfied. They’ve gotten a little pricey but I’ll still go to them for my oil changes. I have needed some work done on my car and I need to get a ne satisfied. They’ve gotten a little pricey but I’ll still go to them for my oil changes. I have needed some work done on my car and I need to get a new timing belt, but I’ll have a mechanic that my husband knows to do the work because Acura charges so much for labor !!!! More