Kevin Whitaker Chevrolet

The COLLISION CENTER IS HORRIBLE! The collision center is in a different location and now I know why. They must be ashamed of it! I had taken my car to the collision center for hail da The collision center is in a different location and now I know why. They must be ashamed of it! I had taken my car to the collision center for hail damage repair. Had to go back 3 times because the paint job was horrible (runs, specs of dirt, missed spots). They were polite at all times, but they just push cars out the door it seems without even looking at how bad a job they've done. I can not spend unlimited time taking my car back and for and settled for what seemed to be the best they can do. Unfortunately I had to go back to get a gas door cover replaced. Bought the cover at the dealership parts department for $15 which seemed reasonable. Took it to the collision center to be painted and they charge me $63! Not only that, but they did as bad a job on this little cover as they did on our car. Found 4 specs on it. Argued about the price and the specs and all they could do is say I'm sorry. You bet your but your sorry! I will never go back and recommend that you don't find out for yourself that they are horrible. More

They really deserve NO STAR rating! Drove 20 miles to KW to leave vehicle there one day and have $1,000.00 in work done the next day. Promised completion and pick up by 2pm. We arrived Drove 20 miles to KW to leave vehicle there one day and have $1,000.00 in work done the next day. Promised completion and pick up by 2pm. We arrived 4pm. Half of work not even done yet. We waited almost 2 hours more, only to find out mechanics had not completed the work, and left for the day an hour earlier! We were offered the crooked deal of a loaner car in exchange for OUR insurance info & OUR credit card info! WHAT?! Sales General Manager said "it's in case the tank is not full of gas when you return". I told him the Service General Manager said it was because "If you have an accident...your insurance pays and you pay your deductible." Again...What?! We have never ever gotten a loaner on more than a handshake! Why should OUR insurance pay for THEIR loaner, and why should WE pay a deductible on THEIR loaner?! We refused to fall for that rotten 'offer'. We had to drive back home AND we have to drive back another 18 miles again tomorrow to pick our car up...and HOPE it is fixed by then! That will make THREE 32mile round trips for a total of 96 miles to get our car, instead of just one! Result...we will NO longer be using Kevin Whitaker Chevrolet for ANY work in the future! There are lots of great Independent Service places available. They also have lost any chance at our future vehicle purchases. It's obvious that brand loyal Chevy customers are not valued...BUT our money is! So we will spend NO MORE of our $$ for K.W.! By the way...Service writer K.B. is EXCELLENT & doing a great job!. K.B. genuinely values customers & treats them with HONESTY & RESPECT. That is something the two aforementioned General Managers could learn from him. One MORE observation...if you are female, and LIKE to be placated and talked over, be considered irrelevant, and talked down to by a 'man'....then Kevin Whittaker is your place! The General Manager of Sales should go back to school & learn some decency & respect for women. They also seem to think having white hair means you are senile or ignorant & can be steamrolled by them into agreeing to 'system's contracts' that only benefit them, & screw their customers. Good luck with that. More

WORST CUSTOMER SERVICE Worst Customer Service in the Service Department. I know where NOT to take my car ever again. My car was here for an engine failure for 2 months. T Worst Customer Service in the Service Department. I know where NOT to take my car ever again. My car was here for an engine failure for 2 months. The car sat in the same place for over a month and a half. They told me that they only had 1 Corvette tech that was capable of replacing my engine, so the timeline would be about a month from start to finish. Well it took 2. My car went in on the 7th of July, and I got it back on the 28th of August. It wasn't until I asked to take it elsewhere that they even started on it and that was after I had made preparations to have it towed to another dealer. No one ever called to tell me anything, I had to call myself to get an update. The only person that would call me back was Ryan the fixed ops manager, who had little knowledge of my car. Service Advisor never called, I never knew his name until the day my car was ready. They never FOLLOWED UP with me on anything. I never knew what was actually wrong with my car until a week before it was ready. I would not recommend this service department to anyone!!!! More

Aftercare nightmare Purchased 2 brand new 2017 vettes couple of months ago spending 200.00 and car rental lady walked out on me! really upset! She got upset and walked o Purchased 2 brand new 2017 vettes couple of months ago spending 200.00 and car rental lady walked out on me! really upset! She got upset and walked out if the office leaving me by myself, she finally came back told me this is her job. What type of business trains their employees this type of behavior? Asked for owners contact in which employees advise he is non existent! Very disturbing! More