Kevin Whitaker Chevrolet

The service team and manager are horrible to work with. They really don’t have any technical knowledge. When I took in my Chevy Volt that had a cabin heat issue one of the service guys said that there’s no They really don’t have any technical knowledge. When I took in my Chevy Volt that had a cabin heat issue one of the service guys said that there’s nothing they could do about it because the Chevy volt was designed to not run the AC or heat in ELectric driving mode. Hahaha After trying to tell him that I’ve owned the car for a while and the heat and ac have always worked in electric driving mode he looked at me like I was crazy then told me that it was up to me if I wanted to spend $135 on a diagnostic that wasn’t needed. Once the diagnostics were done I received a voicemail from the same service advisor. “We have found that your auxiliary coolant pump needs to be replaced, it’s going to be $720 total. Let me know if I should order the part”. After doing some research I find that this is a common issue on the Chevy volts and it should be covered under the voltec warranty because it also pumps coolant into the battery to maintain battery temps in cold weather. When I asked if it was going to be covered under warranty, they laughed. I asked to speak to the manager and he said that there was another pump for the battery (there isn’t , ive checked). So this pump would not be covered under voltec warranty. I asked if he could show me a diagram of the voltec coolant system and he proceeded to lie about a separate system to heat the battery. The started being rude and I was tired of dealing with their lack of knowledge on their own cars and decided to pay the $135 diagnostic fee. The part is $140 and it takes an hour to replace. ROBBERY! If you have an electric or hybrid Chevy I recommend that you take your business elsewhere. These people don’t know anything about these cars and don’t want to learn about them. If Chevy wants to be competitive in the EV age they have to make sure that their dealerships and service advisors are knowledgeable on the EV cars that they sell. More

DIY dealership I'm shopping for a new vehicle but the sales persons don't seem to care if they sell a car or not. Not helpful but offered to hand me a brochure. I ha I'm shopping for a new vehicle but the sales persons don't seem to care if they sell a car or not. Not helpful but offered to hand me a brochure. I had to go inside to even find a sales person. If they are like this when buying a car, I can only imagine what the service team is like. I literally looked over the lot to find the car I wanted. Then I read off the information taped to the car. I opened the car, looked in and did my own assessment. If I had decided to buy the car, I probably would have had to do my own contract and handle purchasing the title. Go someplace else. More

Lemon car If I could give this delership a negative a star i would, giving them one star is a complement. We purchased a Cruze brand new from Kevin Whitaker in If I could give this delership a negative a star i would, giving them one star is a complement. We purchased a Cruze brand new from Kevin Whitaker in 2018. It was my very first new car that I have purchased one month in and it started the shop visits that was for the headlights to be adjusted. Also from day one they couldn't get the bluetooth set up, up until this day they still can't get the bluetooth to connect it will connect and disconnect they say the software won't accept my phone my new Samsung or the newest iPhone won't connect up either. Next the car has been in the shop 8 times for ac problems which they say they fix but less than a week after getting it back it goes back to them for fixing yet again which they never fix. More

Worst Experience ever By far the worst experience I have ever had. I asked them to do one small extra thing for me and they whined like little girls. I just purchased a c By far the worst experience I have ever had. I asked them to do one small extra thing for me and they whined like little girls. I just purchased a chevy volt and then I had an issue. I purchased an extended warranty through ally which used to be gmac. My repair was covered. No issues right. Only 100 deductible. I was happy. 1st they made me bring in the car friday at 9am. Then they told me that evening they never had time to look at it so is will have to sit the whole weekend there. On Monday they told me it needed parts they do not have. So now it has to sit until thursday to wait on the parts. No loaner was offered. Parts did not show up until Friday and they got it fixed. Then they told me they were holding my car hostage until the insurance paid them or I could pay it all up front. Still I am not mad. The car sits for another whole weekend. Monday I have still not heard from them so I call them that evening. They said they had not received payment yet. I said why did you not call them or me. They said well we do not chase them down. I was very frustrated at this point since they could have just told me and I would have called them. I asked them for ally's number since I did not have it on me. They gave me the wrong number. So now it is tuesday. I check with them in the morning. The service dept is very rude. Like unbelievably rude. It's not paid. Ok no problem I called ally and had a guy on the phone in 10 minutes. Ally said just get them to send me a fax of the bill and we will expedite this for you. Apparently there were a lot of payouts and they had not got to mine yet. So I said let me call them on the dealership on 3 way. OMG now the nightmare begins! Transfer after transfer and service dept telling me they would have to call me back. All ally needed was a quick fax. No one wanted to do it. They could not call us back because I had a call center rep on the line. Finally these lazy bums had to get the service manager to get on the line. He whined about having to send a fax. Then he whined how much work it was to send an extra fax because he had already done it 1 time. Oh lord..... So he sent the fax it which took less then 2 minutes for the ally rep to get. This 2 minute fax took over 20 minutes of them whining that they had already done it and numerous transfers. Literally so freaking easy. As soon as the fax was received the service manager said all this extra work is why we are not taking ally anymore. Really man talk about unprofessional. I then tried to ask him to make sure my car was plugged in so I could have some juice when I picked it up but of course he hung up still complaining. I called again and ask for it to be plugged up. They said they would let someone know but guess what. They did not plug it up. Within an hour ally had paid my claim and I went to pick it up. I went to pay and they cashier accidentally charged me the $600 instead of the deductible of $100 I was supposed to pay. She corrected it quickly so I was like whatever. I then ask them to plug up my car again as I was pissed and would just pick it up later. I confronted the service manager very politely and told him that all of this was crazy. I mean they had my car for 2 weekends and a week. The only extra thing I asked for was a fax, and then to plug up my electric car after servicing which seem obvious to me. He was unapologetic about the whole thing and just complained about how difficult the entire process was. These people took $700 for a repair and instead of thanking me for the business they complained like spoiled rotten children. Never again will I deal with this company. Beware of them. I called other dealers who even told me this was a bad place to go after the fact. More