Kevin Whitaker Chevrolet

Car dealers have a terrible reputation. It’s because of places like this one. The customer service is horrible. Chevrolet should take away this dealers’ contract! places like this one. The customer service is horrible. Chevrolet should take away this dealers’ contract! More

The car I bought has a whining noise at around 40 mph I’m taking it to a shop tomorrow to see if we can figure out what the noise is. taking it to a shop tomorrow to see if we can figure out what the noise is. More

Worst experience at a dealership for service ever. Bought a used 2012 Cadillac SRX. Did not realize that the buttons on the steering wheel did not work including the cruise control. Drove it around town for a used 2012 Cadillac SRX. Did not realize that the buttons on the steering wheel did not work including the cruise control. Drove it around town for a few months. We were planing a longer trip and decided we would like to get the cruise control working before the trip. Took it in to Whitaker on July 27th. On July 30th got a call saying the BCM computer was defective and it would cost $900 to replace. I did not think that was the real problem but told them to fix the computer. They said they had to order the part and it would take a few days to get the part. On August 3rd I got a call saying they got the new BCM but it was defective and had to reorder another BCM. They finally got a new BCM on Aug 10th but that did not fix the cruise control. Now they said it was a bad clock spring and again they had to order the part. When I had not heard from them in about a week I called and they said they are trying to find the clock spring and do not know when they will get one. Our trip was scheduled for Aug 18th so we had to take or other car on the trip. On Aug 26th we got a call saying they got the clock spring and the cruise control is now working. When we went to pick up the car we were told they (for some unknown reason) could not reprogram the key fob we brought the car in with. They had to give us a brand new key fob. I asked what about our second key fob back at the house. They said "well it won't work now since we changed the computer, bring the other key fob in and we will reprogram it." Went back to the dealership on Sept 1st. After waiting over an hour I was told that they could not reprogram the second key fob because it was not an official Cadillac key fob. Prior to them changing the computer that "unofficial" key fob worked for at least 4 months without any problems. I feel they should provide a second WORKING key fob after changing the BCM. Of course they said they have to order a new key fob and say they are not responsible for non GM parts. They had the car in their shop for 30 days, they changed every part that could have impacted the cruise control not turning on, and left me with only one working key fob. My wife has some memory problems and only having one working key is not an option for us. I have paid over $750 for their poor diagnostic skills and supply chain problem. I think I deserve a second working key. More

Very poor customer service and highly rude sales person Ken . Just to get a request to see if I could get help from the Gm he said why am I wasting his time. 😳 Ken . Just to get a request to see if I could get help from the Gm he said why am I wasting his time. 😳 More

I had to bring my truck for recall to service department for recall. The first time waited 2 hours for them to inform me that did not have part to repair therefore I had to reschedule. On my second visit wh for recall. The first time waited 2 hours for them to inform me that did not have part to repair therefore I had to reschedule. On my second visit when I arrived I felt like I was a burden to the service department. Did not greet me just checked in sign paperwork and waited for service. I really think management needs to re-evaluate this department. More

I have purchased hated 5 vehicles from Kevin Whitaker on Lauren's rd in the last 6 years. Some New and some used. I have had nothing but excellent service from the service dept and excellent dealings with t Lauren's rd in the last 6 years. Some New and some used. I have had nothing but excellent service from the service dept and excellent dealings with the sales force , Thanks Steve Farrey and Eric the salesman who helped with most of my purchases. I will be buying my next car or truck from them also. More

I purchased a used car from Kevin Whitaker Chevrolet. The sales associate that helped me was absolutely wonderful. His name is Jon Marcus. He went over and beyond to make sure my experience was speedy and so sales associate that helped me was absolutely wonderful. His name is Jon Marcus. He went over and beyond to make sure my experience was speedy and so easy. If you go there please ask for him. He will take very good care of you. More

Bought a used vehicle turns out it had problems, The Gen Manager was so helpful I was able to trade it out for a different vehicle for the same note I was paying on the first one. They took care of all the Manager was so helpful I was able to trade it out for a different vehicle for the same note I was paying on the first one. They took care of all the paper work it was great. You get the feeling while you are there that all the employees are close, like it's a great place to work. Thank you Larry and Jon for a none stressful exchange. More

My wife and I were looking for a new suburban, but had difficulty finding one with a bench second row seat. We spoke with Sales Rep Jon Marcus and he was extremely helpful and offered to help us "build" t difficulty finding one with a bench second row seat. We spoke with Sales Rep Jon Marcus and he was extremely helpful and offered to help us "build" the vehicle we wanted. Jon made the order easy and kept us up to date throughout the process, including letting us know up front the time the process often takes. When the vehicle arrived, it was as ordered and Jon took the time to go over everything about the vehicle. He is very professional and treats his customers well. We had a great experience and appreciate all of his help. More

The service department is awful to work with. They don’t do what they say they’re going to do, do not update on status of vehicle and have 0 communication skills. I will not be coming back here for any serv do what they say they’re going to do, do not update on status of vehicle and have 0 communication skills. I will not be coming back here for any service or sales ever... I would rather drive an extra 30+ minutes to a dealership who will actually communication whats happening with my vehicle and keep me informed of next steps. More