Kevin Whitaker Chevrolet

Great sales experience and their entire team here is really top notch. I look forward to having my vehicle serviced where I bought it as well. really top notch. I look forward to having my vehicle serviced where I bought it as well. More

Jon Marcus ordered my Colorado, provided updates during the build and transit process, and walked me thru all the important features upon delivery. He was very knowledgeable and cared about my satisfactio the build and transit process, and walked me thru all the important features upon delivery. He was very knowledgeable and cared about my satisfaction. The price was fair and I am thrilled with my purchase. More

I bought a pre-owned Ford here about 3 months ago. I worked with Scott during the buying process and he was great. Very friendly, knowledgeable, professional, etc. The whole experience was a pleasure. I worked with Scott during the buying process and he was great. Very friendly, knowledgeable, professional, etc. The whole experience was a pleasure. However, fast forward 3 months to today and you get a very different picture. My brakes recently started squeaking so I made a service appointment and brought it in yesterday morning at 9:15. I asked them to fix the brakes and IF they get a chance, a broken lock actuator on one of the doors. The older lady at the desk verified the scope of work, took my keys, and directed me to the waiting area. Eventually, noon rolls around and another service rep (male, glasses) calls me to say that they’ve identified the problem and need to go across the street (literally 100’) to the Ford dealership for parts. This is the first employee contact I’ve had since drop-off. 3 hours to figure out my truck needs the rotors resurfaced and new pads? Um…sure… I wait and wait and as 3 o’clock comes and goes, I realize I can’t spend anymore time waiting. At this point, I’ve basically missed a whole day of work. I NEED my truck back because I’m at risk of losing my job. I couldn’t have foreseen a major delay like this for such a simple repair. When I asked the guy to walk back and check on the progress, he returns and tells me my truck is currently disassembled/being worked on (3:30 pm) but that they can offer me a rental car and maybe help me out a little on the service bill. WHAT?! I lost more in wages sitting in their waiting room all day than the repair even cost me! Also, I should probably mention that not one single person working the front sales/waiting area asked why I’d been wandering around the building for hours or if they could help in any way. There is no scenario in which 12+ employees don’t notice a man aimlessly wandering around their desks for over 7 hours. I also wasn’t the only customer there yesterday that was on the receiving end of an egregiously long wait time. Anyways, to recap, I brought my truck in yesterday morning to have the front brake pads replaced and rotors resurfaced (generally 1-2 hour job). It took 6+ HOURS before the service rep reluctantly offered me a rental car, which I had to decline because all of my work tools and mounted equipment were in my truck. I finally received my keys back after 7+ hours (~4:20 pm) yet the rep walking me out said, “there’s nothing I can really say or do, sorry,” before leaving me with the cashier and walking back to his desk. I could go on but I think these incompetent folks have squandered enough of my time. All in all, this is the saddest automotive service department I’ve ever had the misfortune of using. I’d like to say I’ll be back to purchase some 2023 tax write-offs for my company, but that would be a lie. **FELLOW VETERANS, TRUST ME ON THIS** More