Kerry Volkswagen - Service Center

I would never recommend anyone to have their cars serviced here, very unprofessional manager (Joe) attempting to charge you for mistakes made by them. I ordered an additional key for my car, they pro serviced here, very unprofessional manager (Joe) attempting to charge you for mistakes made by them. I ordered an additional key for my car, they programmed the key but while doing that, they disabled one of my original keys, and when I went back to have them reprogram the key they disabled, they wanted to charge me $120 to reprogram even though it was working before and they disabled it. Another time I went there to replace the rain sensor which is located inside the rear view mirror holder, 2 days later I was surprised to see the rear view mirror hanging in my car by the wires, and when I went back to ask them to fix it, they refused to do that with the excuse that my wind shield is after market one and I could've unhooked it myself. I know it was my fault to go back there after what they did to my key, but I just couldn't believe that they don't even have the decency to fix something they caused it, I cant describe more about the unprofessionalism and how incompetent the service is here, and how disrespectful the service manager is. More

10k Checkup Went in for a simple 10k service on my Golf. Service was great, they were upfront with everything and thorough. Would recommend this to dealership Went in for a simple 10k service on my Golf. Service was great, they were upfront with everything and thorough. Would recommend this to dealership More

Terrible My 2013 Jetta that has only been owned by me well taken care of and low mileage of 22,500 has broke down for the second time. First time my husband an My 2013 Jetta that has only been owned by me well taken care of and low mileage of 22,500 has broke down for the second time. First time my husband an active duty soldier was driving down the highway when it just shut off with no warning! Luckily it didn't cause an accident! It was then towed to Kerry VW florence Ky. Once there we were informed the alternator was bad as well as a sway bar? Kerry VW said these repairs would not be covered even though it was nothing we had caused and was just over 21,000 miles. So we paid about $2000.00 for repairs and now just a few months later and only driven another 1000 miles it will not start and has once again been towed to Kerry VW. It's hard to believe a soldier who would give his life for this country deployed numerous times and stands up for all Americans can be sold a vehicle that obviously has MULTIPLE FACTORY DEFECTS and not a single person stood up and said it's not right to charge for these repairs!! Had we caused some damage had high mileage or abused the car I would understand. when asked for some sort of assistance with paying he was denied. Anxiously waiting to find out what's wrong this time and what the cost will be. We will never purchase another VW!!!! Feeling taken advantage of and frustrated!!! More

Routiine Oil Change Thank you Kerry VW for taking great care of us for the oil change this week, you did a terrific job and made the process easy! Thank You! Bob Ri Thank you Kerry VW for taking great care of us for the oil change this week, you did a terrific job and made the process easy! Thank You! Bob Rich More

Always helpful! First, Kody in service is the BEST! He's personable, knowledgeable and responsible. I know I can rely on him to be fair and honest and empathetic. S First, Kody in service is the BEST! He's personable, knowledgeable and responsible. I know I can rely on him to be fair and honest and empathetic. Second, I love my new Atlas! Jarrod In sales was smart, patient and not pushy at all. My new car is awesome and feels just like you'd expect a precision engineered car like. It's our 4th VW as adults and am so happy we chose it! More

best i've ever had mike lauer did the best work i have ever had on any of my cars. anyone who goes to volkswagen should have him do it. mike lauer did the best work i have ever had on any of my cars. anyone who goes to volkswagen should have him do it. More

Quality service I have had a good experience ever time I've called or visited. It was very easy to schedule a service on both my cars. They have been able to accompli I have had a good experience ever time I've called or visited. It was very easy to schedule a service on both my cars. They have been able to accomplish everything that needed to be done quickly and on time and when they said it would be done. More

30k Service I called service to schedule the 30k on my Jetta, an appointment within that week was confirmed. Waited for service to be complete while there, was I called service to schedule the 30k on my Jetta, an appointment within that week was confirmed. Waited for service to be complete while there, was about 45 minutes and was on my way. Good experience overall More

Fast and Cheap Fastest and cheapest repair ever. $1.56. I was driving to pick up my daughter in Florence Ky. and then we were headed to Nashville Tn. for her medical Fastest and cheapest repair ever. $1.56. I was driving to pick up my daughter in Florence Ky. and then we were headed to Nashville Tn. for her medical conference on the way to Florence the belly pan on my Beetle cracked and was dragging on the ground so I stopped by Kerry VW. I thought I would have to leave it but they looked at it and fixed right away. Thanks guys!!! More

Very customer service oriented Great service and great employees. Always very friendly and helpful and keep you informed. I've always had a good experience at this dealership. Grea Great service and great employees. Always very friendly and helpful and keep you informed. I've always had a good experience at this dealership. Great guys! More