Kerry Hyundai of Alexandria

Since 2007 I have purchased a Hyundai Elantra, 2 different Tuscon's and a Santa Fe, 4 cars total, all brand new from this dealership the Santa Fe was a 2018 and the last new car I will ever purchase different Tuscon's and a Santa Fe, 4 cars total, all brand new from this dealership the Santa Fe was a 2018 and the last new car I will ever purchase from this dealership. In those 10 years between the cars, service and maintenance I've guesstimated spending roughly $80 to $100K and they have lost me as a life long loyal customer after the 7 long years I've dealt with the dealership and their service department on the Santa Fe. Within the first week of ownership the car wouldn't start and had to be towed and I found out they told me they sold me an All wheel drive vehicle, I paid for an AWD vehicle and in fact it was a Front Wheel drive vehicle, Next at around 13,000 miles the engine went into a safety mode for a catastrophic engine failure issue, it was the knock sensor they had the car a month trying to fix that issue. When I asked to speak to the general manger and asked him to take the car back at this point and give me a new one, he was completely sarcastic with me and asked me if I wanted him to make all my mortgage payments too while he was at it! Next came the oil consumption issues and the year long fight with the dealership and Hyundai to fix it. They had the car almost six months after 2 month long oil consumption tests. Then after having the car back for less than 2 weeks, I had it back in the service department multiple times because it was shifting badly, their service department kept saying they couldn't replicate the issue and wouldn't you know it the engine threw itself back into a safety mode not going over 40 mph because when they had it for the 6 months and finally replaced the engine, they put the heads into the wrong positions and they needed to be switched out. I was constantly made to feel like I was crazy and there was nothing wrong with this vehicle. The service department was awful, they were all rude except for Grover. I did at one point speak to the owner, or another general manager who had the audacity to say he would cut me a REALLY good deal on the next car I purchased from them but they couldn't do anything else for me on the Santa Fe! I will NEVER purchase another Hyundai or another vehicle from any KERRY dealership. I tell anyone who will listen about my experience and warn them to steer clear. DO NOT spend your money here! More

I enjoyed working with Cody a couple of days ago to purchase a new Kona. Such a nice young man to work with! He was very good at pointing out and explaining safety and convenience features. If yo purchase a new Kona. Such a nice young man to work with! He was very good at pointing out and explaining safety and convenience features. If you're in the market for a Hyundai, stop out and see him at Kerry of Alexandria. More

My wife and I recently purchased a 2024 Hyundai Palisade from Kerry Hyundai in Alexandria Ky. We had been looking for about a year. We made several stops to the dealership and discussed everything with Andy from Kerry Hyundai in Alexandria Ky. We had been looking for about a year. We made several stops to the dealership and discussed everything with Andy Hanck/Sales and Matt Riegler/Finance over the course of that year. They both were very helpful and never once pressured us at any time. When we finally decided to buy the process could not been any smoother. We wish to say huge thank you to Andy, Matt and the whole Kerry Hyundai Team. If you are looking for a car this Kerry dealership is where you need to be to start and finish the process. Miles & Debbie Vaught More