Kerry Ford - Service Center

Service Excellence From the moment I entered the Dealership, I had Red Carpet Treatment from the service dept. to the cashier. They also furnished me a loaner. From the moment I entered the Dealership, I had Red Carpet Treatment from the service dept. to the cashier. They also furnished me a loaner. More

Service of my 2010 Ford Edge Had recurring problem with my edge in that it would not start or crank at random instances, It would start after some time or days. Finally got it at Had recurring problem with my edge in that it would not start or crank at random instances, It would start after some time or days. Finally got it at the Ford service when it wouldn't start. They perform check and determined with a high degree of certainty that the problem was the starter and starter relay. These were replaced and it has been starting well ever since. The service group was friendly and concerned with my problem. More

The Service Department is top rate. The employees are always friendly and make my oil change visit plesant. The Customer Lounge is always clean and enhances the overall experience. always friendly and make my oil change visit plesant. The Customer Lounge is always clean and enhances the overall experience. More

I was there one day and was going to wait 2 hours. Came back next day and waited just as long. Time is precious. Service was great. The two guys out front were very helpful. They even resinked my phone for back next day and waited just as long. Time is precious. Service was great. The two guys out front were very helpful. They even resinked my phone for me. Very much appreciated. More

I was very happy to have my service for my vehicle done at Kerry Ford. This dealership was a pleasure to work with. I had excellent service. Every person I spoke with from the service representative, Perk, at Kerry Ford. This dealership was a pleasure to work with. I had excellent service. Every person I spoke with from the service representative, Perk, to the Billing person Susan that cashed me out we're very efficient and nice. I want to shout out about my mechanic, he did a vehicle check up and checked my brakes. I was very satisfied! I felt I got an honest check up on my car. I wasn't experiencing any problems but was told from a different dealership that I needed brakes. This was not true. Kerry Ford did not see any problems and mentioned I had many more miles before I would need brakes. Thank you to my mechanic for saving me money and for your honest evaluation!! Thank you Kerry Ford for all the great folks you employee! I will be bringing my vehicles to Kerry Ford from now on! More

simple fix was not simple! What appeared to be a simple task (replacing a bulb) was much more complicated. Good job by Kerry staff diagnosing the situation, ordering and install What appeared to be a simple task (replacing a bulb) was much more complicated. Good job by Kerry staff diagnosing the situation, ordering and installing the part. Now my brake lights work! More

Excellent service. I had an issue that needed fixing right away. The service manager, Brian, and the service adviser, Shawna, got me in on a Monday without an appt. and I had an issue that needed fixing right away. The service manager, Brian, and the service adviser, Shawna, got me in on a Monday without an appt. and took care of my issue. I wouldn't take my truck anywhere else. They have provided excellent service to me for over 6 years. Great service dept. and Quicklane. More

Great Experience The Service-Center staff are incredibly nice, helpful, and skilled. They let me know what the problems were, how critical it was to repair them soon, The Service-Center staff are incredibly nice, helpful, and skilled. They let me know what the problems were, how critical it was to repair them soon, and which repairs could wait until further on down the line. More

Warranty on drive train Kerry Ford checked to see if I had warranty and I was covered. They gave me a loaner car to use while they had my explorer. Didn’t take long and it ru Kerry Ford checked to see if I had warranty and I was covered. They gave me a loaner car to use while they had my explorer. Didn’t take long and it runs great again! Thank you George Highfill More

aggravating quick lane seems to be going down hill. techs need more training,floor needs better mats for oily high traffic area. spent 4 hrs. getting tire repaire quick lane seems to be going down hill. techs need more training,floor needs better mats for oily high traffic area. spent 4 hrs. getting tire repaired. been customer since 2012,,just doesn't seem the same quality I'm use to. Jeff King great guy, can only do so much with what he has. More