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Kerry Ford - Service Center

Springdale, OH

4.3
327 Reviews

327 Reviews of Kerry Ford - Service Center

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August 02, 2022

Everyone was very nice and pleasant. Everything was explained to me so I could understand what was done to my car. More

by pammyhat10
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 03, 2022 -

Kerry Ford, Inc. responded

Thank You so much for this great review!

July 21, 2022

The Quick Lane service is fast and efficient. The person working the desk kept me informed of progress. Will definitely use again. More

by TULL4US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Minor
Jul 22, 2022 -

Kerry Ford, Inc. responded

TULL4US, thank you so much for the positive review!

July 20, 2022

I have bought all my cars from Kerry for over 15 years. I have also remained a dedicated customer of Kery's Quick Lane. They always give me outstanding customer service and I always feel like a get the a More

by RWBROWNING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Jul 20, 2022 -

Kerry Ford, Inc. responded

RWBROWNING, thank you so much for the positive review!

July 18, 2022

Tony the service director and the service advisor were great to work with. Thank you for the service More

by ehmarathon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Blaine
Jul 19, 2022 -

Kerry Ford, Inc. responded

ehmarathon,we are very happy to have provided you with such a positive experience!

July 18, 2022

Auto start stop not working. The Shop kept my car for 4 days and My problem was not fixed and problem still exist. I was told it should take about 4 hour to fix but they kept my More

by adnunley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelly Lipka
Jul 21, 2022 -

Kerry Ford, Inc. responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Tony a call so we can work towards a solution. Thank you and have a great day.

July 17, 2022

They helped me out tremendously with getting the recalls fulfilled on my car. They said it would be about 2 weeks before my car was done but I received it back in 3 days. Excellent service, thank you! More

by VONICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 18, 2022 -

Kerry Ford, Inc. responded

VONICE,thank you for your kind words and this wonderful review!

July 12, 2022

Another homerun hit by Kelly and the technicians. We are back on the road servicing our customers. More

by SWILSON13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Lipka
Jul 13, 2022 -

Kerry Ford, Inc. responded

Swilson, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

July 07, 2022

Got me in on short notice for tire repair and got routine maintenance that was due also. Much appreciated. More

by JFOSTER5012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo, inservice
Jul 08, 2022 -

Kerry Ford, Inc. responded

JFOSTER5012, thank you for your kind words and this wonderful review!

July 06, 2022

I was in for a 20k mile checkup. They added a recall (software update) at the counter. I left my car for the day and Kelly called me about 4:00 to tell me it was finished. Picked More

by slippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kell Lipka
Jul 06, 2022 -

Kerry Ford, Inc. responded

Thank You for sharing your positive experience and this great review!

July 03, 2022

Kelly was great professional and very polite great working with her. keep the good work up KELLY More

by GMCCARARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kelly
Jul 05, 2022 -

Kerry Ford, Inc. responded

GMCCARARY, thank you for your kind words and this wonderful review!

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