Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
327 Reviews of Kerry Ford - Service Center
Sort by
January 09, 2025
I am a lifetime Ford customer who has lived all over the country. This is the absolute worst ford dealership I have ever experienced. Do yourself a favor and go anywhere else. They screwed up my financing d country. This is the absolute worst ford dealership I have ever experienced. Do yourself a favor and go anywhere else. They screwed up my financing deal, didn't link a purchased warranty to my vehicle, and the service dept is the most unprofessional staff I have come across at any dealership. The service manager Steve Rucker is a weird insecure little man who comes out of his tiny office trembling with anger and refuses to have any sort of logical or cordial conversation. He has no business being in a management role. Do yourself a huge favor and never purchase a vehicle or have your vehicle serviced at this location. More
by Joe B
Employees Worked With
Steve Rucker, Dave Minor, Billy George, Andrea Nesbitt, Blake McGill, Josh Fisher, Damian Gruseck, Kacey McDonald, Marc Hendel, Michail Flowers, Lyndse Hughes
June 21, 2024
Worst than a 0 review oil changed and tire rotation forgot to put oil cap back on car would give a rental car got car back still oil place over charged said they no they have issue but working them ou forgot to put oil cap back on car would give a rental car got car back still oil place over charged said they no they have issue but working them out it a total joke horrible go for service if you want your car tore up not first time said before changed oil didn’t change tire rotation didn’t no this never ever go there then get a attitude with me over there screwing up stay far far away crooks More
by Paul
Employees Worked With
Josh Fisher
Verified CustomerJanuary 20, 2024
Tire rotation is no good without changing pressure back to calibradid set.and service was not done satisfactory. to calibradid set.and service was not done satisfactory. More
by Tree
Employees Worked With
Dave Minor, Brandi Wilkin, Andrea Nesbitt, Blake McGill, Kacey McDonald, Corey Wilkin, Marc Hendel, Lyndse Hughes
January 05, 2024
Fast service. Great customer experience and nice people to deal with. Nice, waiting room and clear price and service recommendations Great customer experience and nice people to deal with. Nice, waiting room and clear price and service recommendations More
by Lancasterjoel
Employees Worked With
Cyrus
December 28, 2023
I stopped into the service department to see when I could get my recently delivered Bronco inspected for drivetrain/brake system defect. I purchased my vehicle from another local dealer and was in the area a get my recently delivered Bronco inspected for drivetrain/brake system defect. I purchased my vehicle from another local dealer and was in the area and I had a few minutes of free time. From the moment I arrived, every employee was incredibly positive, helpful, and professional. The service dept staff went out of their way to get me taken care of despite their busy service department. They offered to have the quick change service department do a fast inspection, in the hopes of saving me time, to look for a possible quick fix opportunity to get me back on my way, ASAP. Both Evan - the Service Advisor and Antonio -the Technician took care of the situation within a very short amount of time (30 min) identified it and fully resolved my issue. While anticipating the long delay, I stopped in to see Brandie -the Sales Product Specialist to look for another vehicle. She was very helpful, professional, and incredibly knowledgeable of all the vehicles today that inquired about. Folks the service from this dealer (Service /Sales) was first-rate. I have not visited a Ford brand dealer that demonstrated this amount of professionalism, care, resolve, and efficiency in a very long time. They have earned my current and future business. More
by Tim Brocklehurst
Employees Worked With
Evan & Antonio - Service Dept , Brandi Wilkin
