Kernersville Chrysler Dodge Jeep Ram - Service Center

Service request for June 27 After jump-starting my Chrysler 200 I drove to the dealership on June 27. I walked into the service area and was immediately assisted by Pete. We di After jump-starting my Chrysler 200 I drove to the dealership on June 27. I walked into the service area and was immediately assisted by Pete. We discussed how the car needed to be started on Wednesday night and again Thursday morning. Since I planned an out of town trip, a diagnosis was in order before the obvious problem was addressed -- a battery replacement. The charging system was checked, and the battery was replaced. More

Visit on 6/25 Alarm was going off intermittently. They were very thoroughly but were unable to find the problem. They said if it happened again to bring it back. Alarm was going off intermittently. They were very thoroughly but were unable to find the problem. They said if it happened again to bring it back. They were friendly and very thorough!! More

Customer Service This was my second time getting service here and it was very pleasant. I was kept up to date on the status of the service and met with a smile . This was my second time getting service here and it was very pleasant. I was kept up to date on the status of the service and met with a smile . Parts Dept. Jonathan was very helpful as were several others in parts i did not get their names. Pete and Chelsea in Service were helpful and professional, great customer service all around. Oh need to fix the tall round table in the lounge near the coffee area. very wobbly. More

Great people, great environments. I love coming here. The people are the best. Scott and rhe team are incredible and I will slwYs come back. Also, the coffee is the best. I love coming here. The people are the best. Scott and rhe team are incredible and I will slwYs come back. Also, the coffee is the best. More

Customer service Every time is a welcoming and friendly experience. I always leave with a smile. I have recommended this dealership and will continue to for its outsta Every time is a welcoming and friendly experience. I always leave with a smile. I have recommended this dealership and will continue to for its outstanding customer service. More

Always do their very best The team at Kernersville is knowledgeable and they really care about you as a customer. Easy in and out at the service department. Pete in service dep The team at Kernersville is knowledgeable and they really care about you as a customer. Easy in and out at the service department. Pete in service department is great! More

Dealership experience Great place to deal with a around ,Lenny is a great service advisor he helps me all the time ,and chris does also but only sometimes Great place to deal with a around ,Lenny is a great service advisor he helps me all the time ,and chris does also but only sometimes More

Very good as always The sales and service both are excellent, hassle free, prompt and on time. They listen and make sure all concerns are addressed ... always helpful. th The sales and service both are excellent, hassle free, prompt and on time. They listen and make sure all concerns are addressed ... always helpful. thumps up! More

Diangostic Rip-off This dealership replaced my fuel pump on April 10, 2019 . I left the dealership to fill up my tank which took 12 minutes because the gas pump keep st This dealership replaced my fuel pump on April 10, 2019 . I left the dealership to fill up my tank which took 12 minutes because the gas pump keep stopping as if it was full. On April 19, 2019 I took my vehicle back to the service center due to the issue of slow fueling while pumping. The service advisor/team stated on 4/19/19 that the Charcoal Canister valve where bad which likely burned the fuel pump out. My frustration is that not once be for taking the vehicle in did I have a problem with filling up my tank but even after the diagnostic test was performed they (service team) never discussed or even mention replacing the valve canister. This dealership TOOK me for my money. More

Great place to BUY crummy service. I would highly recommend Kernersville cdjr to PURCHASE a vehicle, that experience was great. Now when it comes to service dept with warranty work forg I would highly recommend Kernersville cdjr to PURCHASE a vehicle, that experience was great. Now when it comes to service dept with warranty work forget it I'll never take my truck or my wife's durango to them ever again! Strike 1 put me on a 10 month waiting list for recalled water pump, I found out later that they were replacing the pumps on all the trucks that were on the lot first before they started on actual trucks being used. 2 wks later took my wife's car to another dealership for oil change and talked to them about water pump and waiting list, they said that was crazy, they ordered pump and replaced within 3 days. Strike 2 had recall on clearance lights on top of cab for moisture, they refused to do it cause I had changed bulbs and claimed I cracked them, took truck back to previous dealer and they replaced no questions. Today Strike 3 took truck to Kernersville for water in the passenger side head light, pulled in garage guy walked over advised him of issue and he said that is normal (yes it may be normal but not supposed to be like that) and then he asked if I wanted him to get me a price for a new headlight, I said no the truck is still under warranty. He said no that is not covered. Why are my clearance lights covered due to moisture but not my headlights? That pisses me off to no end.. So went to the other dealer they were unable to do anything on Saturday due warranty handler was off but stated that they would make a claim and get it replaced. My opinion is Kernersville only wants the sale doesn't want to do any of the after work unless it's an oil change. More