Kernersville Chrysler Dodge Jeep Ram - Service Center

I can't say enough good things about David Nosovsky, the Client Service Manager, at Kernersville CDJ. Switching to this dealership was the best decision I've made for my car's maintenance. David is always i Client Service Manager, at Kernersville CDJ. Switching to this dealership was the best decision I've made for my car's maintenance. David is always incredibly helpful and gets our cars taken care of quickly. He never misses a thing when it comes to fixing the issues we mention. His customer service is truly top-notch, and he always puts the customer first. After leaving another well-known dealer in the area where I had my cars serviced for years, because of David, I haven't looked back. Highly recommend! More

David Nosovsky, the Client Service Manager at the Kernersville Dodge dealership, consistently provides exceptional customer service that exceeds expectations. His friendly demeanor and professional a Kernersville Dodge dealership, consistently provides exceptional customer service that exceeds expectations. His friendly demeanor and professional approach make every interaction a pleasure. David expertly oversees the servicing of both my wife’s and my vehicles, demonstrating a thorough understanding of automotive maintenance and repair. His diligence ensures all work is completed to the highest standard. David takes the time to explain necessary repairs clearly, helping us make informed decisions about our vehicles’ maintenance. The turnaround time for repairs is remarkably quick, with both cars returned in excellent working condition within just a couple of days. What truly sets David apart is his ability to make customers feel valued and respected. He treats everyone like family, creating a welcoming atmosphere that instills trust and confidence. David’s honesty and trustworthiness are evident in his fair pricing for both parts and labor. In summary, David is an outstanding asset to the dealership. His expertise, efficiency, and genuine care for customers make him an exemplary Client Service Manager. I wholeheartedly recommend David Nosovsky and the Kernersville Dodge dealership for both vehicle purchases and servicing needs. More

Dishonest, incompetent, lazy. Exhaust manifold bolts broke on driver's side of 2017 Ram 1500. David called me after they had the truck for 1.5 hrs and told me that 3 were broken Exhaust manifold bolts broke on driver's side of 2017 Ram 1500. David called me after they had the truck for 1.5 hrs and told me that 3 were broken on drivers (I had told them the side and qty), and he told me the pass side had 2 broke bolts. I inspected the pass side before taking it in, did not find any broken bolts, but I gave them the benefit of the doubt. David said the cost and time to fix is 150 for 2.5 hrs. I understood 150 is what would be expected. I tried to clarify and he doubled down on what he said. He neglected to say that I had a deductible. He wasn't clear the cost was 150/hr. The bill was 515. He said my service contract doesn't pay for labor, and labor is 2.5 hrs. What he was talking about was the fastener removal (broken fasteners needed removed). The remaining work would be 4 hrs (covered by contract). This phone call was at 11:00AM. He approved the 4 hrs with my service contract company, he told me about the 2.5 hr bolt extraction, so we're at 6.5 hrs. I only knew of the 2.5. The service center closes at 5:30, exactly 6.5 away. I asked if I could get a loaner vehicle (covered by contract) and he laughed at the idea. "The truck will be done today!" Silly me, of course it would be. I was told about the 2.5 hrs, not the 6.5. Well, it was not, and David didn't bother calling to let me know it wouldn't be. All day and evening I had no vehicle. David knew it wouldn't be finished the same day; he had 6.5 hrs in front of him. He lied to me. I thought that surely I would receive a call the next morning, first thing, but after waiting more than two hours I had to be the one to break the silence and call. David told me "I'm looking at it right now as it's in the air. It's being worked on!" He told me that the truck would be completed by 1:30 PM 'ish. I asked why it wasn't finished the day before. He told me that he didn't know how late the technician would get around to looking at it. I guess it's unreasonable to expect David to verify anything. Well we hung up and he called back 10 minutes later to tell me the truck was finished. Extraordinary! Why did he say 1:30? What did he base that on, 2.5 hrs again? Obviously he just guessed. He didn't care. Also, he incorrectly told me what they were going to do to my truck when we spoke the day before. I said "what's the fix?" He said "replace gasket and fasteners". I asked "just the gasket and fasteners? Is the thought that the gasket can seal up the additional gap with the warped manifold?" He said, "It says in my service bulletin that the fix is to replace the gasket and fasteners." He didn't bother with actually figuring out what his technician would do. He decided to say, with confidence, the gasket and fasteners were all that would be replaced. I thought 'well at least I'll still have the warped manifold, and they'll drill out the fasteners so I won't have to do it. And it's only $150.' (whoops) Keeping the original manifold was important to me, because through my research of the issue I learned that the best fix for this issue is to take the warped manifold to a machinist and have them face off the mating surface. New manifolds warp, but they warp up to a point. A warped manifold can be corrected. A new manifold will likely warp again, breaking bolts. So if I still had an exhaust leak, I can easily take the manifolds off and to a machine shop. $150 to drill out fasteners was already worth it to me. Well they replaced fasteners, gasket, manifolds, and added manifold tie bars (I had to get under my car to learn about then). Manifold is the same design as before. It will likely warp again. The tie bars prevent bolts from breaking, by restricting manifold movement. By doing this, the manifold cracks! So I won't have to drill out fasteners, but I will start going through manifolds (over $200 per) and you can't face off a manifold that's cracked. I asked if new manifold was an improved design, and David said "Yes". xxxxxxxx. More

I have a 2010 jeep wrangler sport. I have been doing business with this dealership for several years. It has always been an excellent experience from the first time on. David Nosou I have been doing business with this dealership for several years. It has always been an excellent experience from the first time on. David Nosousky in the service shop has always gone over and above to see that I was taken care of. I literally drive from a neighboring city to get there. I go past another jeep dealership to get there. More

David in service was very efficient and helpful. He appreciated being of service and I will return. He appreciated being of service and I will return. More

Service department (except for Grant) was shockingly and embarrassingly rude and extremely unprofessional. Communication is poor, and if you ask a question you could be hung up on, yelled at, or ignored com embarrassingly rude and extremely unprofessional. Communication is poor, and if you ask a question you could be hung up on, yelled at, or ignored completely. We are sad to not support our Kernersville businesses but this one needs a lot of work. More