Kernersville Chrysler Dodge Jeep Ram

Best Car-Buying Experience of My Life at Kernersville Chrysler Dodge Jeep Ram! Better than even my best in-person car purchases: I just purchased a new Durango from this dealership a few days ago. Chrysler Dodge Jeep Ram! Better than even my best in-person car purchases: I just purchased a new Durango from this dealership a few days ago. It’s the first time I’ve purchased a vehicle entirely online and over the phone, and it unexpectedly turned out to be the best car-buying experience of my life. The Kernersville team made the process fast, easy, and enjoyable, even from a distance! Awesome customer service: As someone who’s passionate about exceptional customer service and who’s worked for a 7-time JD Power Award-winning organization, I really want to call out Amparo for being an absolute rockstar in providing a perfect car-buying experience. She was helpful, incredibly knowledgeable, and had the entire purchase worked out within just a few hours of my initial contact with her. She guided me every step of the way and was able to effortlessly provide ultra-detailed information about the vehicle I was interested in. Her professionalism and knowledge easily sold me on my vehicle choice without any of the usual dreaded pressure tactics you see elsewhere. Amazing logistics and some of the most warm and personable service I’ve ever experienced: Next, I worked with Mary, who equally went above and beyond. She offered some amazing tips to help with my 7-year-old daughter's car sickness, introduced me to the Mr. Bee brand of chips that has already become a cult classic in my family, and made sure even the trickiest parts of getting the car shipped out were effortless. It's rare to find such personalized support, and it truly made a difference in my car-buying experience. We’re pretty much ready to adopt Mary into our family! Good right down to the last mile: Last but not least, there was Paul, our delivery driver who headed out in the early hours of the morning (over the weekend) and had my immaculate new car parked in the driveway four hours ahead of the estimated delivery time! Paul walked me through finalizing the paperwork and was friendly, personable, and just an overall great person to work with. Final takeaway: I usually dread buying my next vehicle due to all the unknowns and past experiences, but I’m actually already looking forward to my next purchase from Kernersville. The whole team is an asset to humanity. If we had more people like the ones I worked with here, the world would be a better place. More

Dave is second to none! He gave me so much useful information. He will shoot you straight when explaining the finance details. Great experience! I'll recommend Dave and Kern He gave me so much useful information. He will shoot you straight when explaining the finance details. Great experience! I'll recommend Dave and Kernersville CDJ to everybody. More

Saw a car on website. .went to look at it...was told car wasn't even there...they didn't sell it...but was told if the stock number starts with PH then it's not at that dea .went to look at it...was told car wasn't even there...they didn't sell it...but was told if the stock number starts with PH then it's not at that dealership..how am i supposedto know that??? .probably shouldn't have it on the website if it's not available to buy... More

This is the second vehicle that I have purchased from Kernersville. They are always helpful, honest and professional! Kernersville. They are always helpful, honest and professional! More

We live 5 1/2 hours from the dealership. My husband found the Ram that he wanted online. We struck up a deal by email, photos, etc. This was a trade in- cash deal so no financing. We were My husband found the Ram that he wanted online. We struck up a deal by email, photos, etc. This was a trade in- cash deal so no financing. We were told they may allow a little more on trade in once they saw our vehicle in person. We were told to bring a cashiers check since we were out of state. We gave a $1000 non refundable deposit with a credit card. We weren’t sent an email copy of the contract. We guessed at the amount needed and took a cashiers check and a little extra cash with us for the deal. Once we got there we were met by a different salesman than the one we originally talked with. He brought out the contract and we saw an almost $900 administrative fee added on. We weren’t informed of this up front. The sales manager was very apologetic about this and did offer to refund our deposit. She told us we should have been sent a copy of the contract before we made the trip to the dealership. While this was not a dealbreaker it was upsetting. We felt like the salesman misled us and figured if we drove that far then we would still take the truck. We did buy and everyone at the dealership was nice. The purchase was very fast and easy. But if you’re out of state make sure you get the contract emailed. We would buy from this dealership again but would make sure that we had a contract in hand when making the deal. More

Great inventory. Great price. Very knowledgeable sales people and Mary was fantastic at showing me the features on this car ! The customer care team sent me a good vi Great price. Very knowledgeable sales people and Mary was fantastic at showing me the features on this car ! The customer care team sent me a good video answering a question I had. More

31 Dodge was awesome from start to finish. They gave me a firm price and that didn’t change throughout the process. They gave me a firm price and that didn’t change throughout the process. More

Sales person was super nice and explained everything in details. I was walked through the entire process. details. I was walked through the entire process. More

First time there and it was great, I got my first Jeep that I am in love with. little nervous at first but Mike hardy helped us. Much appreciated! We walked around a bit and he come right up after his sec that I am in love with. little nervous at first but Mike hardy helped us. Much appreciated! We walked around a bit and he come right up after his second break and helped me what I needed and knew where she was at. He was right on spot! I will be back because he made it feel like home, a nice place and very trustworthy/ respectful. There was no awkward silence and made sure it was the right Jeep and if I had any questions that I would let them know! Again I appreciate your service there and hope to see everyone I saw there again. I recommend them because they have nice vehicles in stock and they seem to take care of them. Very responsible crew. More

Charlie gets a "5 STAR" rating from us! !!! Charlie was the most patient and informative sales person we have dealt with in a lot of years. No pressure, understanding of our needs. Charlie k !!! Charlie was the most patient and informative sales person we have dealt with in a lot of years. No pressure, understanding of our needs. Charlie knows the meaning of customer service and customer satisfaction. More