Kent County Motors

Quick service. I really found Jeff Harvey super helpful and efficient. I was testing a awesome car within 5 mins. Jeff was also honest and upfront on all processes a I really found Jeff Harvey super helpful and efficient. I was testing a awesome car within 5 mins. Jeff was also honest and upfront on all processes and pricing. Simply, thanks Jeff. More

Buying used We had a fantastic experience with Kent County Motors when purchasing a used vehicle. Chris Blades was our salesman and worked within our budget to fi We had a fantastic experience with Kent County Motors when purchasing a used vehicle. Chris Blades was our salesman and worked within our budget to find an affordable and reliable vehicle for our growing family. The manager was not pushy and got us a great deal for our Chevy Equinox. All sales were friendly and open to answer any questions. We highly recommend Kent County Motors when searching for a new or used vehicle. More

Great deal We had a great experience while purchasing our new car. Our dealer new our interest and called as soon as our dream vehicle came available. We had a great experience while purchasing our new car. Our dealer new our interest and called as soon as our dream vehicle came available. More

Service Department Support!! I had a discussion about my service visit with my vehicle. The General Manager, Mr. Whitby handled the issue in an extremely professional manner. Th I had a discussion about my service visit with my vehicle. The General Manager, Mr. Whitby handled the issue in an extremely professional manner. Thanks Mr. Whitby for listening to a customers concern. More

Great place to purchase a vehicle Chris was very helpful along with the rest of the staff even the financial aspect was quick and efficient. Would definitely recommend this dealership Chris was very helpful along with the rest of the staff even the financial aspect was quick and efficient. Would definitely recommend this dealership to anyone wanting to purchase a vehicle 🚗 very much satisfied More

Completely Satisfied I had very special requirements for my vehicle because my father in law is in a wheel chair. Ashley foynd me the perfect vehicle with tge most unique I had very special requirements for my vehicle because my father in law is in a wheel chair. Ashley foynd me the perfect vehicle with tge most unique handicap accessible seat. I am so thanful for Ashleys knowledge of vehicle options to have found me this unique vehicle. My life is so much easier and dads so much safer. More

TWO BLOWN ENGINES - SHOP ELSEWHERE! TWO BLOWN ENGINES – SHOP ELSEWHERE! I purchased a 2011 Chevy Equinox from Kent County Motors in early 2018. From the very beginning this car was no TWO BLOWN ENGINES – SHOP ELSEWHERE! I purchased a 2011 Chevy Equinox from Kent County Motors in early 2018. From the very beginning this car was nothing but a nightmare from me. Within days of me purchasing it, the vehicle began having severe issues. On multiple occasions I took it back to their service center for help. They merely changed my battery and cleaned a sensor despite an extremely rough idle and jerking of the vehicle. The battery and air sensor did not fix the above issues. Approximately three weeks later the engine had blown and I was stranded on the side of the road. But these weren’t the only issues this vehicle had. In fact, the vehicle had multiple issues from the moment I bought it: - The A/C was not functioning properly and still leaks - The oil level sensor was not functioning properly - There was a four feet long BB gun under the backseat when I purchased it - And ultimately the engine completely blew and needed replaced I had communicated all of these issues to the dealership from the very beginning and maintained proof of my communications with the dealership. The Vice President, Jay Whitby, communicated to me that the engine had blown after I brought it back the last time. Jay told me that his opinion was that the engine was vandalized and that’s why it blew. Specifically, he said there was no oil in the engine and there was no leak so someone must have vandalized my Equinox by draining all of the oil out of it (yea, right). This struck me as really odd as Ashley (the sales person) had specifically showed me the feature on the vehicle which showed that the oil life was at 100% when I purchased it. It also seemed weird as I brought it back to them multiple times leading up to this issue and they never once commented on the oil level. Jay then made it seem like Kent County was going to do everything they could to help me after the engine blew. But instead, I got a JASPER remanufactured engine installed. This remanufactured engine blew approximately one year later at no fault of my own. Now, I am having to pay $2,700.00 out of pocket for this new engine and Kent refuses to help with the labor costs of this new engine. They could have put in a GM engine but instead, they chose to put in a remanufactured engine with severe limitations on the warranty. I just want shoppers to be informed about my experience with Kent County Motors. I would never do business with Kent again and caution anyone considering purchasing a vehicle from Kent, not to shop there. More

Fantastic !! My salesman Shawn was amazing, he was courteous and knowledgeable about everything I needed to know. Roger in finance was great to work with too, abso My salesman Shawn was amazing, he was courteous and knowledgeable about everything I needed to know. Roger in finance was great to work with too, absolutely no pressure, something I definitely appreciate!! I would definitely recommend this dealership !! More

Overpriced for A/C Repair I was quoted $1700 for a/c service on my GMC by Chris in service. I received 3 quotes prior to my appointment and they all came in $1100-$1200 range. I was quoted $1700 for a/c service on my GMC by Chris in service. I received 3 quotes prior to my appointment and they all came in $1100-$1200 range. After I told Chris I had a warranty and my portion is $200, he looked up my warranty under my VIN #, and advised my portion would be the $200 deductible. On my way home I looked over the bill. I realized the total bill came back $1070, the amount I was quoted prior to this appointment. The $70 was for an oil change. Meaning the total bill was $1000 So they quoted me an outrageous amount of $1700 when they thought I was paying but then I had a warranty and got billed the correct amount. Total losers trying to overcharge the customer. More

Great Jeff Harvey made us feel comfortable with our purchase. He made the buying process seem easy. All of the the staff was friendly and helpful. Jeff Harvey made us feel comfortable with our purchase. He made the buying process seem easy. All of the the staff was friendly and helpful. More