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Kenny Ross Subaru - Service Center

North Huntingdon, PA

4.7
1,737 Reviews

1,737 Reviews of Kenny Ross Subaru - Service Center

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September 13, 2022

Had to take our Subaru in for an oxygen sensor replacement. Dropped off on a Friday night, was done by 11am Saturday morning. More

by NAPATOM2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 12, 2022

Great customer service. Staff was very friendly and wait time was shorter than expected. Overall great experience. More

by HEATHER.SANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

September 11, 2022

The employees were very friendly and knowledgeable. The waiting room was clean and comfortable. Thanks! More

by KHEASLEY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kenny Ross Subaru responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 10, 2022

Knowledgeable, waiting area very comfortable and clean, very professional, accommodating, willing to help , takes time More

by VOGELBEACH33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 10, 2022

I had a scheduled service appointment for 10 am. Almost an hour later and my car still not brought in to be worked on. The service advisor then came out and told me the mechanic is currently doi More

by BONATSAM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bryan Hastings
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kenny Ross Subaru responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Sep 12, 2022 -

BONATSAM responded

xxxxxxxx! You sent me a survey to complete you have my info. People like you give auto dealers a bad name.

Sep 12, 2022 -

BONATSAM responded

The word that is xxx out is xxxxxxxx!

Sep 12, 2022 -

Kenny Ross Subaru responded

The only details that we can see is that your user name is BONATSAM. Unfortunately, this is not usable in our system when querying the necessary information. Providing us with your contact details is the only we we can assist you. So again, please provide us with your full name, contact information, and the nature of any concerns by emailing social@kennyross.com or responding directly to this review with the requested information. Thank you very much and we will be happy to speak with you soon.

September 10, 2022

People there are courteous and knowledgeable. Work done efficiently in good time. Facility is clean and pleasant. More

by JDEPNER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t recall who I worked with.
Sep 12, 2022 -

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 09, 2022

My scheduled car inspection took 2 hours. Nice waiting room. Good service. Thanks Kenny Ross. More

by rcchaserJim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Boughter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 09, 2022

Steve took very good care of me and my car. Inspection, oil change, replacing headlights and fixing cranky tires. He even gave me an additional info for extending the life of my car. Thanks! More

by MBLOOM911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Runion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 09, 2022

Though I purchased my vehicle from another dealership, Kenny Ross treats me like I bought it from them. More

by POWERBAND1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Hastings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 09, 2022

Service was great very accommodating to my schedule did an overall review of my car pointed out several things that needed replaced very courteous and thorough I will recommend to my friends and will conti More

by STUDIOPIXS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Schultz
Sep 12, 2022 -

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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