Kenny Ross Mazda - Service Center

Like any other dealership service center. Even if you make an appointment, they are slow and they are expensive. But James was really nice. That just might be why we would come back. Even if you make an appointment, they are slow and they are expensive. But James was really nice. That just might be why we would come back. More

This is a very good experience. Car was repaired properly. Loaner was read when I dropped off my XC-70. Tracy was great to work with. Car was repaired properly. Loaner was read when I dropped off my XC-70. Tracy was great to work with. More

Fresh donuts & other refreshments while waiting. Jim kept me well informed. The video of inspection was appreciated. Although the distance is more than 50 miles, the service is well worth the trip. Jim kept me well informed. The video of inspection was appreciated. Although the distance is more than 50 miles, the service is well worth the trip. Thank you all. More

Great service and great people excellent team will go for service to that place again. service to that place again. More

Great service as usual from Kenny Ross Mazda. Service department even made time for me to bring our other Mazda in for service checkup. Would recommend Kenny Ross Mazda for car purchase and ser Service department even made time for me to bring our other Mazda in for service checkup. Would recommend Kenny Ross Mazda for car purchase and service. More

Exceptional customer service and efficiency throughout the process. From sales to financing, the sincere attention to assuring that I understood options and choices was greatly appreciated the process. From sales to financing, the sincere attention to assuring that I understood options and choices was greatly appreciated More

Jim was great! The thermostat unit in our 2022 CX30 took 4 hours to install, twice the original 2 hour estimate. My impression was still pretty good: Jim offered The thermostat unit in our 2022 CX30 took 4 hours to install, twice the original 2 hour estimate. My impression was still pretty good: Jim offered to let me use a courtesy car to grab lunch and kept me updated as to the progress. The Dunkin donuts in the waiting area kept calling my name but I only had one. My poor self control wasn't KR's problem!!! Also, while Jim was my primary point of contact, the rest of the folks in the service department were very courteous and helpful. Honestly it almost wasn't normal!!! (As though KRM moved to Stepford - or maybe I got sent back to 1950.) More

I arrived on time for my appointment and was pleasantly greeted by Tracy who explained what would be happening during my service today. She confirmed my contact information and told me I would be receiving greeted by Tracy who explained what would be happening during my service today. She confirmed my contact information and told me I would be receiving a text video before I left. Tracy checked in with me as I waited. More