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Kenny Ross Ford - Service Center

Adamsburg, PA

4.7
398 Reviews

398 Reviews of Kenny Ross Ford - Service Center

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August 18, 2024

Someone always answers the phone they had car done when they said very friendly and the car looks awesome More

by TEDDYBEAR331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark weirs
Aug 21, 2024 -

Kenny Ross Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 18, 2024

service was very . good. Friendly and done when promised. Dick did an excellent job as usual.. More

by GREGCHAR.FAB4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dick Hanzel
Aug 21, 2024 -

Kenny Ross Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 17, 2024

People are very nice to deal with and try hard but 4 hous for an inspection and new tires is crazy. I’ve got tire at JKB tire and I was in and out in 30 minutes. I’m sure that’s the exception but four hour More

by TLAUBHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Kenny Ross Ford responded

Thank you for taking the time to provide us with this feedback.

August 16, 2024

Excellent customer service and constant communication as to what was going on with my vehicle. Thank to Scott for all and looking forward to working together in the future More

by Bricesampsonbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smoody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Kenny Ross Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 16, 2024

No customer support and no answer back on calls. Poor flight finance choices and extremely poor customer care. Will never do business that won’t return a phone call More

by resendes.paulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ Musnug
1.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Kuzyck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Kenny Ross Ford responded

Thank you for bringing this to our attention, Paulo. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to our President of Sales and to the General Manager of the dealership.

Aug 21, 2024 -

Kenny Ross Ford responded

Hi Paulo, It was a pleasure speaking with you this afternoon. I wanted to let you know that I've sent out the documentation you requested. I'll also be following up with you regarding the tire wear issue we discussed. If you need anything in the meantime, please don't hesitate to reach out to me directly at 724-978-2010. Best regards, Rae Ann

August 16, 2024

Had issue with emergency break, would not hold on hill, new parts installed and it has improved, but still not working well. More

by lwpowell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Hanzel.
Aug 21, 2024 -

Kenny Ross Ford responded

We appreciate your feedback and are eager to better your return experience.

August 15, 2024

Friendly, fast, clean and respectful. Always takes the time to inform me about my vehicle and what I may need in the near future. More

by KATHY.JOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Kenny Ross Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 14, 2024

Dick and his crew always does a great job taking care of our vehicle needs More

by GSHAULIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Hensel
Aug 15, 2024 -

Kenny Ross Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 14, 2024

When I arrived for my service appointment, Dick H told me that it was going to take most of the day for my service. (I was getting a lot done, new tires, alignment, and oil change.) So instead of me waiting More

by russell.j.winslow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dick Hanzel
Aug 15, 2024 -

Kenny Ross Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 13, 2024

Picked and dropped off my car in a timely manner. I was at work so it was very convenient More

by myrandamichaels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kuzyck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Kenny Ross Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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