Kenny Ross Ford - Service Center

Very nice. Everything was explained called me when work was done. Would recommend to friends and family. Everything was explained called me when work was done. Would recommend to friends and family. More

I cannot begin to tell you how impressed I was/am with your whole operation at Kenny Ross Collision Center ! From the first minute of my contact with Ashley at the service desk when I walked in to Kenny R your whole operation at Kenny Ross Collision Center ! From the first minute of my contact with Ashley at the service desk when I walked in to Kenny Ross ! She was very helpful and friendly ! I was very upset because the accident occurred first of all , my brother who was with me and my baby Yorkie !! We were rear ended by a Tacoma truck pretty hard ! We both were and are very sore ‘ my brother was days away from back surgery and we both ended up with very sore necks and sore backs ! He was my worry from the accident , he was having very serious back surgery within days of this accident ! Ashley told me once I explained what happened that my insurance shouldn’t be paying anything !! He hit me from behind the accident was his fault , you should be in control of your vehicle at all times , he was clearly at fault !!! Ashley said I should be calling his ins not mine ! His ins will cover the car repairs and also cover my rental car ! Then Megan M. Came around the corner and she was going to handle my claim ! She told me to call his ins co ! His ins is Geico ins , I did , took 10 min to give my statement and her to tell me what would happen next ! It all went off without a hitch ! I have an SUV a 2013 Santa Fe , my rental vehicle was a 2024 Nisson Pathfinder !! It was beautiful ! I dropped my vehicle off and Megan M said it should be ready to be picked up by Friday ! I received text messages daily plus Megan called me a few times to let me know how things were going and we were on track for a Friday delivery !! I was kept in the loop , I was actually called on Thursday told I could pick it up on Friday anytime !! I was blown away when I picked it up ! It looked like it was a brand new vehicle !! I am so very happy with my whole experience with Kenny Ross Collision center and Geico and Enterprise Rental Cars !! Seamless from start to finish !! Thank you so very much ! I hope and pray I never have to go thru another car accident again , but if I do I know where I’m coming to !! More

Someone always answers the phone they had car done when they said very friendly and the car looks awesome they said very friendly and the car looks awesome More

service was very . good. Friendly and done when promised. Dick did an excellent job as usual.. good. Friendly and done when promised. Dick did an excellent job as usual.. More

People are very nice to deal with and try hard but 4 hous for an inspection and new tires is crazy. I’ve got tire at JKB tire and I was in and out in 30 minutes. I’m sure that’s the exception but four hour for an inspection and new tires is crazy. I’ve got tire at JKB tire and I was in and out in 30 minutes. I’m sure that’s the exception but four hours is too long. More

Excellent customer service and constant communication as to what was going on with my vehicle. Thank to Scott for all and looking forward to working together in the future to what was going on with my vehicle. Thank to Scott for all and looking forward to working together in the future More

No customer support and no answer back on calls. Poor flight finance choices and extremely poor customer care. Will never do business that won’t return a phone call Poor flight finance choices and extremely poor customer care. Will never do business that won’t return a phone call More

Had issue with emergency break, would not hold on hill, new parts installed and it has improved, but still not working well. new parts installed and it has improved, but still not working well. More

Friendly, fast, clean and respectful. Always takes the time to inform me about my vehicle and what I may need in the near future. Always takes the time to inform me about my vehicle and what I may need in the near future. More

Dick and his crew always does a great job taking care of our vehicle needs our vehicle needs More